Dear Zoom Support Team,

I hope this email finds you well. I am writing to seek assistance regarding an issue I am facing while attempting to convert a .zoom extension file to MP4 format using ztscoder.exe.

I have recently recorded a Zoom meeting and downloaded the recording to my local PC. However, I am unable to play the file or share it with others in its current .zoom format. After conducting some research, I came across ztscoder.exe as a recommended solution for converting .zoom files to a more widely compatible format like MP4.

Here are the details of my system and the steps I have taken so far:

1. Operating System:  Windows 11

Steps I have taken:

1. Downloaded the ztscoder.exe tool from the official Zoom website.
2. Placed the .zoom extension file and the ztscoder.exe tool in the same directory on my local PC.
3. Ran the following command in the command prompt: ztscoder.exe -i input.zoom -o output.mp4 (Please note: Replace "input. zoom" with the actual name of the .zoom file you are attempting to convert and "output.mp4" with the desired name for the converted MP4 file.)

However, despite following the steps correctly, the conversion process does not seem to be working as expected. The ztscoder.exe tool either displays an error message or does not generate the MP4 file as intended. I have also made sure that I have the necessary permissions to access and execute the ztscoder.exe tool on my system.

I would greatly appreciate it if you could provide guidance or any necessary troubleshooting steps to help me resolve this issue. Additionally, if there are any alternative methods or tools available for converting .zoom files to MP4, please let me know.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

Best regards,

Naveen SAINI

Hi,

If I join a meeting using my basic Zoom account and I type a message in the the chat to 'everyone', I can see the message and it shows up on my screen alongside all of the other messages posted by others, but the host can't see it and only some of the other participants can see it, but not all.  I have been on a number of courses on Zoom recently and it looks to the host as if I am not contributing to discussions when I am, so I have to keep  apologising and explaining that the chat function is not working properly for me. I have searched Google and Zoom for why this might be happening with no luck. 

Any help on how I might resolve this would be so welcome - thank you so much.

Hi

I am on the basic (free) version of Zoom and have used it without issue since 2020 during Covid. It helps me work with children remotely in an educational capacity.

The last 2 months however, my Zoom sessions are constantly cutting out in the middle of a meeting. Sometimes reconnection occurs automatically after a minute or 2, but other times I need to re-log in and my name (connection) comes up twice and asks me to reclaim as host!!!

Most frustrating and perplexing!

Has anyone else experienced this??

Zoom comes up with a pop-up to report the incident but it only gives options for abusive behaviour, fraud, copyright. Not what is actually occurring.

I'd appreciate any help/suggestions.

Thanks in advance

My Zoom used to have a button to share screen, but suddenly it is gone, and I have checked the setting all are correct.  So I thought something wrong with my Zoom app and I deleted it, download again.....however the same issue with it. Can someone help? I am using Mac OS.