Hi,

A few weeks ago I did a presentation and the recording was great, it recorded me, my learners and the presentation in gallery view no problems. But, last week I did the same thing but when the recording downloaded it only recorded my presentation and not me or my learners. I have tried looking into this and changing anything to help but nothings working. Now every time I practice recording it only records the presentation. I need to but able to record in gallery view in a few days time and I don't know what to do. Please Help!!!

Dear Zoom Support Team,

I am experiencing an issue with the Annotation feature during screen sharing. When I use the Annotate tool to draw or write on the shared screen, the other participants in the meeting cannot see my annotations. However, I can see them on my own screen.

I have tried the following troubleshooting steps:

• Ensuring that annotation is enabled.

• Sharing the entire screen instead of a specific window.

• Checking for updates and ensuring I am using the latest version of Zoom.

• Verifying that annotation visibility settings are properly configured.

Despite these efforts, the problem persists. Could you please advise on how to resolve this issue?

Thank you for your assistance.

Hi all,
I hope you can help me solve a problem I'm having with sending scheduled meeting invites.
I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.
I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-delivery

I searched the community posts but I couldn't find the solution to my problem.

Thanks to everyone can help me

Hardware/Software:

Mac M1 on Sonoma 14.4.1

Bose QuietComfort 700 headphones

Zoom Workplace 6.0.72

Problem:

I connect my headset to my computer as default sound input and output. I enter a meeting, headset works great. I leave that meeting and go to another meeting. No sound. When I run the audio tests I get activity bars for microphone input and sound output but I hear nothing on playback and no one can hear me talk.

I've done various restarts and connect/disconnects, tried switching between "system" and the entry for the headset. I can't find any true pattern to when it's going to fail, but usually it works for the first meeting and fails for the second one.