Hi, I use Zoom for our nonprofit for senior citizens and we often have meeting with over 50 attendees. My demographic has an average age of about 72 so requiring registration is out of the question, we will lose participants. After each meeting I download the attendance list and spend a long time trying to parse the user names into first name, last name, and location. We do ask everyone to rename themselves and as hosts, we help them to make sure first, last, and location are listed. Even so.... the .csv file is a mess of jumbled up names that they have used for the meeting and their account names. It takes hours to manually transfer the information to columns. Since the information that downloads is not consistent, trying to ask Excel to separate the data using spaces or punctuation also makes a mess of things. Any ideas how how to better collect meeting attendance?

Examples of what shows up on the csv download:

Peter Green - City (peter)
Merle Doe# City (Merle Doe)
Charlotte Doe# City
George Doe# City City (George)
David Do# City(David Doe)
Steve Doe# City (Steve Doe)
margaret
Dorothy Doe City
Sue Doe she/her
Mary Ann Doe#City (Mary Ann Doe)

Some kind of "join meeting form" where the participant answers the questions as they join like "What is your first and last name?" What is your location?" - would solve it!

Is there another way to enable sounds in a video to play to participants, other than using the Zoom Audio Device? We had a user on a Mac and they could not enable the Zoom Audio Device feature since it required Admin access.

For MAC and/or Window users, any recommendation on settings that should be enabled for optimal usage and that would prevent anyone from needing Admin access?

Thank you. 

Hi,

Please, I have 4 questions:

1 & 2. I used to have a pay account with the reports option, I have cancel the plan recently.

Why I don't have access to theses reports if they were generated when I was paying the account? If I pay again, will I see them back in my account?

3. Is it possible to retrieve reports before the 12 months in any Zoom's backup? Please, I need to prove that people where on that meeting in January 2022.

4. Can reports been download it in a format that isn't modifiable?

Thanks in advance!

Since the last update,  my "Stay Signed In" button no longer works. I need to sign in multiple times all day! Also, I noticed  that the "Topics" section no longer auto-populates when you are typing. That was a helpful feature and now it no longer does that.

I created a recurring meeting in 2021 that we still use even though it was originally scheduled only through 12/31/2021. As I result, it's not shown in the upcoming meetings. I want to modify the settings of the meeting to not require authentication but want to make sure I don't change the meeting link since so many people use the existing meeting link. How do I do this since it is not showing in the upcoming meetings? Would changing the meeting which shows in the previous meetings tab change it for current users, and would making that change not change the meeting URL?

Hi! My camera is not working. It was working just fine on this computer for the past 18 months but a few weeks ago it decided it didn't want to work anymore.

When I am in a zoom call, it refuses to let me turn on my camera on my laptop but it works just fine on my phone. My laptop camera is fine, I tried using the camera app and it works just fine.

Here are the things I have tried to do:

-updating my camera driver

-updating zoom

-uninstalling and reinstalling zoom

-allowed zoom in my computer privacy settings

-turned every setting on and off again in the zoom camera settings

-restarting my laptop

-updating my laptop

-even contacted the chatbot help thing and nothing they suggested helped.

None of it worked, and I'm out of ideas on what to do. Could someone please help me?

Here is what it looks like to me:

camera showing a grey screen in the zoom settings page