cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Active backdrops not working with all my mp4s

Lancer
Newcomer
Newcomer

Hi,

I have two different 2K mp4 videos made with my iPad. One doesn't work and I can't figure out why. Both files are about the same size at 25GB and a run time of 20min.  The one that doesn't work, I've shortened to a 5 min, 500MB video and it still doesn't work. I then shortened it to a 1 sec video and it *worked*.  A two min version doesn't work. 

 

What's happening here? I'd like the video loops to run 10-20 minutes.  I'd settle for 2-5 minutes. But this one video only works as a 1s video.  Has anyone seen this before?

 

0 REPLIES 0