cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Active backdrops not working with all my mp4s

Lancer
Newcomer
Newcomer

‎2023-05-08 08:30 AM - edited ‎2023-05-08 08:31 AM

Hi,

I have two different 2K mp4 videos made with my iPad. One doesn't work and I can't figure out why. Both files are about the same size at 25GB and a run time of 20min.  The one that doesn't work, I've shortened to a 5 min, 500MB video and it still doesn't work. I then shortened it to a 1 sec video and it *worked*.  A two min version doesn't work. 

 

What's happening here? I'd like the video loops to run 10-20 minutes.  I'd settle for 2-5 minutes. But this one video only works as a 1s video.  Has anyone seen this before?

 

Topics:
0 Likes
0 REPLIES 0