Hi,

I am using 'dual monitors' with the second one being a projector. This usually displays a text or image, but sometimes we need to show the active zoom window i.e. a spotlighted participant.

This works fine apart from when we share screen, the issue is that the main monitor switches to display the participants full screen rather than windowed as before sharing. If we 'Exit Full Screen' (or double click) this returns the main monitor windowed size BUT the second window also exits full screen!

I've been through all of the share screen options (even advanced) but I can't seem to stop the second screen 'following' the zoom of the main one 😞

This is repeatable on different devices.

The Japanese site where I want to download the latest version of zoomVDI is 5.12.6 and the English site is 5.14.10. Please tell me the latest version of the VDI installer when using it in a Japanese environment.

日本語
https://support.zoom.us/hc/ja/articles/4415057249549-VDI-%E3%81%AE%E3%83%AA%E3%83%AA%E3%83%BC%E3%82%B9%E3%81%A8%E3%83%80%E3%82%A6%E3%83%B3%E3%83%AD%E3%83%BC%E3%83%89

English
https://support.zoom.us/hc/en-us/articles/4415057249549-VDI-releases-and-downloads

I recently upgraded my Mac desktop to Ventura 13.4   Zoom  works fine, on my laptop  but  I cannot grant permission to Zoom to use my camera and microphone on the MAC.    Zoom tells me to go to my computer's settings, then privacy, and check the box for Zoom indicating it can use my camera, same for microphone.   But when i go to settings and privacy, no program is listed there as needing permission.    ( I tried with Google meet as well with the same result so the problem isn't only with Zoom.  The camera itself works ( with Facetime).

I have reinstalled Zoom and rebooted .  Any solution much appreciated . Thanks

A couple months ago our recordings with shared PowerPoint slides no longer mirror the screen the audience sees but the screen a presenter sees (with previous and a next slide). We use our Zoom default setting and tried changing some Recording setting with no avail.

We have been doing Zoom recordings for 3 years without this happening.

Any suggestions?

Roger I.

Hi all, sorry if this isn't he correct board....

I have a Lenovo laptop where my camera used to work on Zoom meetings and now it does not. The light shows up, telling me that the camera is on, but only a black screen. I have done trouble shooting on the laptop, updated drivers, disabled and enabled and still black screen. The camera is the integrated camera that came with the laptop.

Any suggestions? Thanks!

I can see the recordings listed, which appear to be empty, and I cannot download them. When I share them, they arrive empty and therefore there is nothing to download.

It states that I haven't used any of my 5GB storage. I have a paid pro account and an iMac desktop.

Can anyone help please?

I have been doing several zoom recordings to the cloud recently, and only some of the recordings give me both 1280x720 mp4 and 640x360 mp4, while some of the recordings only upload 64x360.  Anyone know why this might be?  I haven't changed any of the recording settings at all between the recordings, it seems to happen very randomly.