cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

How to activate the microphone

thanhloan12
Newcomer
Newcomer

‎2023-08-05 07:36 PM

Hello guys,

I have got in trouble when I tried to use my microphone on Zoom platform. I don't know what exactly happened to my microphone. It's a weird thing that I still can use microphone from laptop in other platforms, except Zoom. When I share the sound, I still hear the soundtrack, but not my voice. I have checked the microphone on the Zoom setting, but it does not work. Can anyone help me fix this one?

 

Topics:
0 Likes
1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2023-08-05 08:00 PM

Hi, @thanhloan12 

 

I'm sorry to hear that you are having trouble with that.
I have been experiencing this since May of this year when using a bluetooth connected microphone.
In my case, the time when the problem occurred coincides with the time of the Windows update that accompanied the addition of the device sync on/off function in Teams. not only Zoom, but also Teams has been experiencing frequent events where the microphone and headphones become unusable as soon as a meeting is joined.
As a countermeasure, we have implemented to disconnect the Bluetooth microphone once and reconnect it.

0 Likes