Ever since updating to the new version of Zoom (Workplace), my audio volume is half as loud as before. My audio works fine in all my other apps and programs. This is the desktop version running in Windows 10. I have checked all the obvious things like drivers and Windows troubleshooting.

I purchased a Samsung smart monitor (M7).  The Samsung rep told me I could do Zoom meetings with the monitor and accessory camera by logging onto the internet function of the smart monitor.   (I have the chat conversation with the rep saved. )  I spent hours with Samsung tech support, it doesn't seem that I can access the camera in Zoom.  The camera only seems to work with Google Meet, so the camera is not broken.  Does anyone else have this problem?  Is Samsung blocking Zoom in favor of Google Meet?  On Zoom, I get an error that the camera is being used by another app.  I gave Samsung tech support remote access to my monitor, and they couldn't fix it.   I can't delete the Google Meet app as Samsung has blocked that action.  Any ideas on how to fix this?  Thanks!

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?

Hello. Unfortunately I can't find the blur under virtual backgrounds. There is no soft focus/Blurring the Background to be found under Zoom Web either. I have Windows 10 and the camera is the Osbot Tiny 2k. I've already reinstalled the software, but it still doesn't work on any device. How do I get the blur background so that I can select it? Thanks for your help!

I am in the process of a certification that requires moderators to review a recorded zoom session. As part of the moderation, they need to see both participants side by side throughout the entire conversation when recording. I did a bit of research to see what Zoom suggests, and found https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062314 which states that using multi-speaker view will show the speakers on the screen at all times. The recording however does not do this and it's still pinning on the speaker, making it very difficult for the moderators to evaluate things like facial expressions etc. Could anyone assist me with how to rectify this?

Please understand that I used a translator so the grammar may not be correct.

We are currently using Cisco's SX20 equipment.

I was instructed to purchase a CRC license to connect Cisco equipment and ZOOM, so I purchased the license.

SX20 equipment was added under My Account -> Meeting Room Management -> H.323/SIP Meeting Room Connector -> Add H.323/SIP Device.

After that, I don't know how to join the SX20 conference room via ZOOM.

Please help.

When I am hosting a Zoom meeting and there are enough participants to span multiple screens, the person speaking is moved to the page I navigate to. I would like to stop that behavior. I want the participants windows to stay put no matter what screen I navigate to.

We have just recently noticed that Broadcast Messages which are sent to all Breakout Rooms are also being seen by people still in the main meeting area, which we didn't think was supposed to happen (and I'm sure it didn't some time ago). Please can you advise whether this is expected behaviour, and if there is a way to communicate with just all the breakout rooms without the other participants in the meeting seeing the message.

We use the breakout rooms for individual interviews while retaining other candidates in the main meeting area. We use the broadcast messages to communicate with the interviewers between candidates so that they know what's coming next. There is no requirement for the candidates to see these messages, and essentially we would prefer that they don't see them (just in case there's any issues with a candidate).

Equally, it doesn't help that the broadcast messages only stay on screen for a few seconds - are there any improvements planned to extend this viewing time?

Thanks for any help you can offer