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LaurenBR
Newcomer
January 15, 2025
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Access to cloud-recorded meetings

  • January 15, 2025
  • 1 reply
  • 0 views

Hello, I need help accessing my cloud-recorded meetings. My company suspended the Zoom subscription without informing me, and I lost access to the recordings. I need to download interviews that were stored exclusively in the Zoom cloud. Does anyone know how I can regain access to these recordings?

Best answer by MGSR

You can purchase an individual Pro plan using the same account/email address, and you'll retain access to your recordings.

1 reply

MGSR
Community Manager
MGSR
Community Manager
January 15, 2025

Hello @LaurenBR,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry to hear what happened. To regain access to the cloud recordings, you would need to resubscribe.

Please let us know if you need further assistance.   

    L
    Newcomer
    LaurenBRAuthor
    Newcomer
    January 15, 2025

    Hello Mark,

    Thank you. I would like to clarify: does my company need to reactivate the corporate subscription, or would it be sufficient for me to purchase an individual plan to regain access to my recorded meetings?

    Thank you in advance for your help!

    Lauren

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    January 15, 2025

    You can purchase an individual Pro plan using the same account/email address, and you'll retain access to your recordings.

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