Hi,

I have a Zoom Pro account and recording is no longer available. I am running 5.15.7 version

My basic zoom account can record, but the zoom pro, which I pay for, cannot. 

I checked settings and recording is enabled as it has been. I toggled it off, then turned it back on -- still no recordings. I restarted the apps and tried a different device. No effect.

Please help.

Hello, I scheduled a meeting with my pro-licensed zoom account - once the meeting started, I hit the record button.  

I then made another user the host - this individual has a free Zoom account.  Now I can't find the recording and the meeting doesn't even show up in my list of previous Zoom meetings.  The person I made the host doesn't have the recording either.  Help?

Hi, recently I noticed that when I play zoom video recordings (saved from conferences) using zoom link (not downloaded files) the video freezes if I switch to another internet tab. It happens after a few seconds, sometimes a bit longer. When I go back to the video tab it starts playing again by itself, without pressing play.

It's very annoying and stops me from working with the videos the way I need and never happenned before. I could switch from the recording tab for years until now (on the same device, same account, same browser).

Is there a solution to this bug? I"m using Chrome, if it matters.

Thanks for the advice!

We have a quarterly zoom meeting with a core group of about 15 participants.  We dial, from inside the meeting, individuals to discuss company specific information.  Information exchange is confidential within the individual discussions.  

An individual is in the waiting room as we finish the discussion with the previous individual.  We would like the person in the waiting room to hear music and a message regarding their wait.  

I have figured out how to customize if users are waiting for the host to join the meeting.  This is the concept but a different application.

Created poll before a meeting and launched it.  Shared the results with participatants.  More than one person saw the results but when I went to reporting there were no poll results to download.  What settings should I check? I must of missed something.

Thanks

We have a scenario where a user has scheduling privileges over all of our faculty.  All classes are scheduled with the reoccurrence for the semester.  Typically, two Zoom Rooms are booked as alternative hosts.  Sometimes we need to move the rooms (if a room is down or a professor needs to change rooms).  If I edit a specific occurrence, I can't modify alternative hosts since it is greyed out.  The only way is to edit all occurrences but this requires the user to return and fix it after each class.  How can we modify a single occurrence to change the Zoom Rooms involved in the call without modifying all occurrences?