TOUCH UP MY APPEARANCE is missing (ZOOM PRO) | Community
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J
Newcomer
JeanaLocke
Newcomer
June 14, 2024
Question

TOUCH UP MY APPEARANCE is missing (ZOOM PRO)

  • June 14, 2024
  • 6 replies
  • 3 views

On June 13, 2024, Zoom literally stopped working on my desktop (PC). I finally uninstalled it.  Then reinstalled and signed in.  I had to reset all my settings.  My gut says it has to do with Zoom App.  I only use ZOOM in a browser and never on the phone.    TOUCH UP MY APPEARANCE which has numerous features I like .... it is gone!    The zoom AI cannot understand ...and I am using exact ZOOM language.  

 

Any suggestions on what happened or where it might be?  

 

I hate to uninstall again...and reinstall... who knows if I will get anything back! 

    6 replies

    E
    Community Super Champion | Customer
    ExpertswhoJohn
    Community Super Champion | Customer
    June 14, 2024

    hi @JeanaLocke ,

    The browser version of zoom will never be able to keep up with the App. But the Zoom engineers do try and keep the main features available. The deeper features are not all possible within the browser.

    all the best

     

    John

    S
    Newcomer
    storyink
    Newcomer
    January 7, 2025

    Will it take a year do you think to update the browser? Background & effects (where touch up appears according to "help") no longer exists.

      storyhub
      Community Super Champion | Customer
      storyhub
      Community Super Champion | Customer
      June 27, 2024

      touch up my appearance has moved. It is now under settings > background & effects.

      M
      Newcomer
      millersjam
      Newcomer
      July 27, 2024

      background and effects is missing too

       

        M
        Newcomer
        millersjam
        Newcomer
        July 27, 2024

        Mine is competely missing also along with many other features. Background and effects is also gone

          F
          Newcomer
          fisherad
          Newcomer
          January 26, 2025

          If Google meet can do it on a Chromebook then you'd think Zoom could figure it out as well.

            W
            Newcomer
            Windogalaz
            Newcomer
            October 29, 2025

            Same problem here

            Z
            Newcomer
            zoomsuckss
            Newcomer
            November 5, 2025

            Yeah, at least for Android. Would be great to know when they plan on addeessing this how many years they think this might be. snap chat and tik tok can do all kinds of amazong things to my image, but to not have every single wrinkle and pore shine in harsh lighting, zooms programmers are stumped. Guess zoom doesnt pay as much to their programmers as tiktok 

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