Screenshare Viewing Problem - Only Half My Screen is Used

[oceanc]

This problem has happened on two meetings hosted by the same organization. (Let's call it Org M.)

When viewing a screen share in portrait mode, the share was only partially displayed on the top half of my screen. The bottom half was black or dark gray and only contained the name of the  sharer on the left.

In landscape mode, the shared screen was also displayed only on the top half of my screen. I could see the whole image but, because only half of my screen was being used, it was significantly reduced in size. The bottom half of my screen was also black or dark gray and only contained the name of the sharer on the left.

I've attached two screenshots.

I tried pinching and expanding with my fingers but nothing happened. I changed some settings that I thought might affect the problem, although none looked like they would, and they didn't.

Is this a problem that I can fix on my end or is it something that is happening on the broadcaster's side? If I can fix it, how?

I'm running Zoom for ipad 6.3.5 on an ipad mini 6. The ipad is set to full screen.

While I was connected to the meeting on my iPad I logged in with an iPhone and the problem was not happening on the phone.

The problem also happened for a few seconds and then immediately corrected itself when attending a meeting hosted by a different organization. At that time, my IP was having service problems. But both times the problem occurred with Org M, I had a good connection and the problem didn't self-connect.

Thanks for any help.

[storyhub]

It looks like the host used an incorrect sharing layout. Ask the host to select the far left choice.

[oceanc]

Thank you very much. I hope they do it and it works for the next meeting.