Hello, I need help with a problem of local Zoom recordings. It turns out that I accidentally deleted some recordings that I made with Zoom and that were saved on my computer, and not in the cloud. I have tried to recover them with several data recovery programs, but I have not succeeded. The curious thing is that when I enter the Zoom recordings section, the recordings appear there, but when I try to open them it tells me that it cannot find the file path. Is there any way to recover local recordings from the Zoom platform itself? Or does anyone know of a program that works for this case? I appreciate your help very much.

After some time in the conference, the program hangs and crashes. Reinstallation did not help.

I found the crash logging files, and was able to pull the following information using WinDBG:

ntdll!NtWaitForAlertByThreadId+0x14:
00007ffb`54070934 c3 ret
0:000> !analyze -v
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* *
* Exception Analysis *
* *
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*** WARNING: Unable to verify timestamp for zlt.dll
*** WARNING: Unable to verify timestamp for Zoom.exe
*** WARNING: Unable to verify timestamp for zCrashReport64.dll
*** WARNING: Unable to verify timestamp for zCommonChat.dll
*** WARNING: Unable to verify timestamp for zVideoUI.dll
*** WARNING: Unable to verify timestamp for Cmmlib.dll
*** WARNING: Unable to verify timestamp for zWebService.dll
*** WARNING: Unable to verify timestamp for util.dll
*** WARNING: Unable to verify timestamp for viper.dll
*** WARNING: Unable to verify timestamp for viper_async_device.dll
*** WARNING: Unable to verify timestamp for nvwgf2umx.dll
*** WARNING: Unable to verify timestamp for CptShare.dll
*** WARNING: Unable to verify timestamp for nydus.dll
*** WARNING: Unable to verify timestamp for annoter.dll
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 13421
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 291772
Key : Analysis.Init.CPU.mSec
Value: 2983
Key : Analysis.Init.Elapsed.mSec
Value: 27435
Key : Analysis.Memory.CommitPeak.Mb
Value: 250
Key : Timeline.Process.Start.DeltaSec
Value: 117
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: ssbcrash_hang_5.16.6.24712_NA_NA_11232023_190915_Zoom.exe_8092_unknown_NA_NA.dmp
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 00001f94
PROCESS_NAME: Zoom.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - { } .
EXCEPTION_CODE_STR: 80000003
STACK_TEXT: 
000000f7`bdafe1a8 00007ffb`5403379d : 0000023b`00000000 00000000`f900d22b 00000000`00000000 0000023b`02000002 : ntdll!NtWaitForAlertByThreadId+0x14
000000f7`bdafe1b0 00007ffb`54033652 : 00000000`00000000 00000000`00000000 000000f7`bdafe298 0000023b`7f32f208 : ntdll!RtlpWaitOnAddressWithTimeout+0x81
000000f7`bdafe1e0 00007ffb`5403346d : 0000023b`7f32f200 00000000`00001722 00000000`00000000 0000023b`00000005 : ntdll!RtlpWaitOnAddress+0xae
000000f7`bdafe250 00007ffb`53fffcb4 : 0000023b`2580a9c8 0000023b`175cedf0 00000000`fffffffa 00007ffb`53ff5ba1 : ntdll!RtlpWaitOnCriticalSection+0xfd
000000f7`bdafe330 00007ffb`53fffae2 : 00000000`00280598 0000023b`175cedf0 0000023b`129b71f0 00007ffb`53ff5ba1 : ntdll!RtlpEnterCriticalSectionContended+0x1c4
000000f7`bdafe390 00007ffb`4d0b97ad : 0000023b`129b71f0 0000023b`2553bd60 0000023b`255420f0 00007ffb`53ff47b1 : ntdll!RtlEnterCriticalSection+0x42
000000f7`bdafe3c0 00007ffa`f94573c5 : 0000023b`7f32f1f0 0000023b`22ed1310 00000000`00000000 00000000`00000000 : d3d11!CUseCountedObject<NOutermost::CDeviceChild>::Release+0xbd
000000f7`bdafe3f0 0000023b`7f32f1f0 : 0000023b`22ed1310 00000000`00000000 00000000`00000000 0000023b`00000000 : zlt+0x4173c5
000000f7`bdafe3f8 0000023b`22ed1310 : 00000000`00000000 00000000`00000000 0000023b`00000000 00000000`00000000 : 0x0000023b`7f32f1f0
000000f7`bdafe400 00000000`00000000 : 00000000`00000000 0000023b`00000000 00000000`00000000 00000000`00000000 : 0x0000023b`22ed1310
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: d3d11!CUseCountedObject<NOutermost::CDeviceChild>::Release+bd
MODULE_NAME: d3d11
IMAGE_NAME: d3d11.dll
FAILURE_BUCKET_ID: BREAKPOINT_80000003_d3d11.dll!CUseCountedObject_NOutermost::CDeviceChild_::Release
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 6.2.19041.1865
FAILURE_ID_HASH: {f95bd067-73c9-461e-3525-2fe4dfd5dc12}
Followup: MachineOwner
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