Zoom Meetings
cancel
Showing results for 
Search instead for 
Did you mean: 

What are Zoom Meetings?

Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!

Recent Activity

Looking for best practices for creating Salesforce Cases from Zoom Calls

Good morning all, We have installed Zoom for Lightning / Contact Center in our org. Anyone out there have any suggestions for generating Salesforce cases from Zoom calls in Contact center? I am looking to implement some sort of automation like flows.... Show more

Good morning all,

 

We have installed Zoom for Lightning / Contact Center in our org.

 

Anyone out there have any suggestions for generating Salesforce cases from Zoom calls in Contact center?

 

I am looking to implement some sort of automation like flows. I am trying to make this as simple as possible for users on a call with a customer to log a case in Salesforce, or to log a case after the call is completed.

 

Anyone out there doing anything like this?

 

When we had Verizon they had a case modal that popped up during the call that users could populate during or after the call as needed and that would generate the case or not as the user decided.

 

Any suggestions?

Steve


Show less

reply-icon Latest Reply - 

Resolved! Music streaming for exercise classes

HELP please. I have been running exercise to music classes online since the start of the pandemic and since mid April 2022 my clients can no longer hear the music it cuts in and and sometimes unable to to any music at all. I have even upgraded my lap... Show more

HELP please. I have been running exercise to music classes online since the start of the pandemic and since  mid April 2022 my clients can no longer hear the music it cuts in and and sometimes unable to to any music at all. I have even upgraded my laptop in case it was the internal audio but this hasn't fixed the problem!

This never used to happen and I really need to get it fixed otherwise I will loose clients from my music based classes

I look forward to hearing from you. Many thanks 


Show less

reply-icon Latest Reply - 

Echo while Zooming

Hi.I'm using Zoom simultaneously, in my computer and in my smartphone. I'm teaching students how to use the applications. During the meeting, I share my screen from my smartphone, while I'm also attached to the meeting by my computer.There is a stron... Show more

Hi.
I'm using Zoom simultaneously, in my computer and in my smartphone. I'm teaching students how to use the applications. During the meeting, I share my screen from my smartphone, while I'm also attached to the meeting by my computer.
There is a strong Echo while I speak. In some cases it can change into feedback.
I turned off my zoom microphone, also unchecked the smartphone's microphone. Also put down the computer's speakers and tried to hear from my smartphone only. It didn't get better, the echo remained.
Is there a way, I can do in order to make things better?
Hope there is...
Waiting for your kindley reply and help.
Thanks,
Boaz


Show less

reply-icon Latest Reply - 

Black Camera Screen, Not Working on Dell Inspiron 14 54120 2-in-1

I have noticed that for a week now my Zoom camera is not working. The light is on, the settings show it is functional, but my camera screen is black. I have tried every single troubleshooting option, I have restarted my computer, uninstalled and rein... Show more

I have noticed that for a week now my Zoom camera is not working. The light is on, the settings show it is functional, but my camera screen is black. I have tried every single troubleshooting option, I have restarted my computer, uninstalled and reinstalled Zoom using CleanZoom, I have used Dell SupportAssist to troubleshoot my own camera, I have closed Zoom from running in the background, logged in and out, updated my computer and the app, yet nothing seems to work. I own the latest version of Zoom and use the integrated cam of a Dell Inspiron 14 5410 2-in-1. I have looked throughout the Zoom Community forum as well and tried every solution that I found, yet nothing works. The camera works from Dell settings just fine, but on Zoom it simply doesn't show it, considering it is turned on, the light next to the camera indicating so. Help, please?


Show less

reply-icon Latest Reply - 

BLOCKING PARTICIPATION

I understand that you can block someone who was invited to a meeting via a link from participating. When that person tries to enter the meeting and use the link to connect again to the meeting, what does that show? Does it say you have been blocked f... Show more

I understand that you can block someone who was invited to a meeting via a link from participating.  When that person tries to enter the meeting and use the link to connect again to the meeting, what does that show?   Does it say you have been blocked from participation?  The cyber chat did not answer this question.  Thanks for the help.


Show less

Waiting room

As a security measure, Users or Personal Contacts, not listed in my account, will be placed in the Waiting Room.

My question - should I add them to my account as Users or as Personal Contacts ? Any known limitations ?

Thanks - YaronD.

reply-icon Latest Reply - 

Resolved! Some Outlook Calander zoom meetings not showing on the zoom software

Outlook Calander zoom meetings not showing on the zoom software (some of them). Also, the user states that unknown meetings are showing on her zoom app. I updated the zoom app, and I signed the user out and had the user log back in, but nothing solve... Show more

 Outlook Calander zoom meetings not showing on the zoom software (some of them). Also, the user states that unknown meetings are showing on her zoom app. I updated the zoom app, and I signed the user out and had the user log back in, but nothing solved the problem. I did see an article that you have to check in the sync setting but i did not find it on the app, so i don't know if the sync setting is on or not. If any of you can show me the steps on how to check if the sync is working and what other troubleshooting steps are available. I would highly appreciate it. 


Show less

reply-icon Latest Reply - 

Adding a caller to an active meeting

Hello, during a video call with a contact, another person calls me on video, how can I configure the service to be able to add the calling person to the ongoing call? Currently, I have to invite this person during a conversation.

reply-icon Latest Reply - 

Resolved! Disable scribbling all over screen

I work with a group of kids who discovered a way to scribble all over the screen as I'm presenting, as well as all the emojis at their disposal. Is there a way to disable this scribbling feature? I don't mind interactive chatting (to a limit) but the... Show more

I work with a group of kids who discovered a way to scribble all over the screen as I'm presenting, as well as all the emojis at their disposal. Is there a way to disable this scribbling feature? I don't mind interactive chatting (to a limit) but the drawings are a bit disruptive. Grateful if you can help out!


Show less

reply-icon Latest Reply - 

The camera stopped working

The Logitech c920 pro camera stopped working. There is a video in the standard application. The camera has been granted permissions. Zoom is the latest version. The driver was updating the camera. What should I do? The camera may have stopped working... Show more

The Logitech c920 pro camera stopped working. There is a video in the standard application. The camera has been granted permissions. Zoom is the latest version. The driver was updating the camera. What should I do? The camera may have stopped working after the Windows update. What to do?


Show less

reply-icon Latest Reply -