When the meeting starts and participants turn on their cameras, Zoom freezes. Everything freezes and nothing works for a few seconds. After that, the images of all participants (including me) are automatically pixelated. This means the quality of your camera images decreases.

Furthermore, Zoom crashes again every time I increase or decrease the number of videos (participant cameras to be displayed), i.e., when I select "Show video thumbnail or grid" during screen sharing to display the remaining participants.

The interesting thing is that I asked the participants if they were experiencing the same issue I described above, and they told me they weren't, and everything was working fine for them.

I verified that it wasn't a problem with my internet connection, as my partner uses Teams every morning (I have meetings in the afternoon). There are usually several meetings per day, and the number of participants is usually between 15 and 40. She had no issues.

• PC: ASUSTeK COMPUTER INC. UX305LA.
• My computer's operating system: Microsoft Windows 10 Home (64-Bit) 22H2 (10.0.19045).
• Zoom Version: 6.4.3 (63669).

I can not "see" the background behind me. I just get this grey box. I can use other backgrounds but would prefer to show my actual environment. I have reinstalled app and am using the latest version (6.4.6). Using MacAir (13", M3, 2024), OS Sequoia 15.3.2. Thanks!

We are receiving an error when trying to connect to a client meeting - 
"An unknown error occurred"
Error Code: 100006301

Seems to happen on both the desktop app, and webpage connection. 

we are able to connect via a cellphone with no issues, but this is not ideal 

Cant seem to find any details on Error Code: 100006301 online.

Hi everyone,
I recently experienced a local recording failure despite Zoom indicating everything was working. I’d appreciate any help understanding why no files were saved — and if there’s any hope of recovery.

🧩 What happened:

• I joined a Zoom meeting as a participant (not the host), using an invite link.

• I was signed in to my Zoom account at the time.

• The host granted me permission to record locally.

• I clicked "Record", and Zoom said:

  “Recording in progress”

• At the end of the meeting, I heard:

  “Recording stopped”

• Zoom stayed open the entire time and did not crash.

• This was a fresh install of Zoom on a new Windows user account.

📁 What I found:

• The folder C:\Users\[MyName]\Documents\Zoom exists.

• Its “last modified” timestamp matches the moment the meeting ended.

• ❌ There are no subfolders or files inside — completely empty.

• I’ve enabled hidden/system files and verified the folder is truly empty.

• I searched my entire drive for .mp4, .zoom, .tmp, and double_click_to_convert.zoom files — nothing found.

• I also checked the Recycle Bin, AppData, Temp folders — no trace.

• The meeting does not appear in Zoom’s “Recorded” tab or “Recent meetings.”

🧠 Diagnosis?

My guess is:

• Zoom attempted to record, created a subfolder (briefly), then silently failed before writing anything.

• Possibly a permissions issue, recording module failure, or antivirus blocking Zoom from writing.

🔐 Logs:

• I found .zenc log files in AppData\Roaming\Zoom\logs

• I can share them if Zoom staff or someone can interpret what happened

❓ Questions:

1. Is this a known issue for new installs or non-hosts with local recording permission?

2. Can the .zenc logs confirm what happened — or if a recording attempt was made?

3. Is there any recovery possible?

Thanks in advance for any help. Even if the file is lost, I’d like to understand what went wrong.

Recently, I have been facing an issue with my audio during a meeting with my mentor. He cannot hear me, but the audio input of my microphone during the meeting is fine. I can see the input level increase when I speak. What I've done so far is:

1) Checked if I selected the correct microphone channel. 

2) Tried my pc, headset inputs and the issue still persists.

3) I've used also my iphone microphone and did not work. 

4) I've joined the meeting from my iphone only instead desktop that I usually do and still not working. 

5) Checked his settings also and they were ok!

* Bear in mind that I have a connected audio interface (Focusrite) but it worked fine in the past!

I cannot identify what is causing this issue! Please help!

Once again, my recurrent meetings (basically all of my meetings!) have disappeared from the latest update.

I can still find them on the desktop version so I know they still exist.

Anyone know where I can find them on the Windows Zoom app?

Many thanks,

Joe