Zoom Crashes when I set microphone to my Headset Microphone.

[newUser]

Hello,

I have newly started to use zoom meetings, The problem I am facing is, if i set my headset microphone to use during video calls zoom crashes. If instead of Headset Microphone, I use laptop default microphone, it works normally and everything works fine. 
If Headset Microphone is set I can not create new meeting, join a meeting or open Settings > Audio. I can go to every other settings page except Audio page. If I open a new meeting or join a meeting or open Settings > Audio page then a window appears and closes within a few seconds. 
If the laptops default microphone is set, then everything works normally.
Now I have tested other media like Whatsapp, Facebook Messenger and google meet for both audio and video calling and there my headset microphone is working perfectly too.

In dire need of a solution.

[smapdy]

Same. Brand new computer, fresh install. 

[smapdy]

I found a windows 7 version on the official site and installed it. The Windows 7 version worked fine on my windows 11 PC.

[tb6]

After the latest update I have the same issue. I cannot join meetings with audio either. Zoom seems to just crash. Uninstalled and reinstalled zoom and the issue still persists.  All other programs have no problem with my audio input or output. 

Same issue here: 

https://community.zoom.com/t5/Customer-Success-Forum/zoom-fails-on-new-win11-machine/m-p/218375

[tb6]

After the latest update I have the same issue. I cannot join meetings with audio either. Zoom seems to just crash. Uninstalled and reinstalled zoom and the issue still persists.  All other programs have no problem with my audio input or output. 

Same issue here

[MGSR]

Hello there,

I'm sorry for the late response and inconvenience.

Please perform a clean uninstall and then reinstall the latest version of the app. Additionally, ensure that your microphone driver is up to date.

Let us know if this helps or if you need further assistance.