Hello,

I noticed last night while running my usual Zoom meeting that I started becoming translucent while using my green screen setup. When I check the settings in Background & Effects, I have "I have a green screen" selected, but the usual option to select the color of the background is no longer present. I'm not sure if this missing option that was present before is a symptom of the overall problem or just a coincidence. I have tried toggling the "I have a green screen" option, changed video sources, toggled the Virtual background option in the Zoom profile under Settings-> Meeting -> In Meeting (Advanced), but none of those changes had any effect. I've rebooted the computer, reinstalled the client to the latest version (5.17.11). I'm running hardware with an i5 2.4Ghz. I've tried running on another computer and also noticed the same problem with me going in and out of view with the green screen. The other computer also had the option to select the color of the background missing. I'm not sure what's changed in the last day or so, was it a recent client update? Any ideas?

Hi- I am frustrated and could use some advice.  I left on vacation and came back and my 2017? 2018? MacBook Air is not functioning at all.  It only charges.  I contacted Apple support and they suggested bringing it in, but said my data might be wiped during the repair.  I have three important Zoom recorded interviews that I would like to get off my computer before it’s repaired.  Does anyone have any suggestions on how to get these files?  When I log into Zoom on my husband’s computer, I can see them under locally recorded files, but when I click on them it says I have to be on my (dead) computer to access them. Unfortunately, I thought I was saving on the Zoom cloud this whole time but apparently wasn’t.

Any help is appreciated. 

Hi,

I having difficulty achieving stereo sound when I use a multi channel audio interface. Basically Zoom sums all to mono.

When I use a standard small 2 channel interface, Zoom works in stereo.

Is there a way to set Zoom to use two specific outputs from a multi channel interface for stereo sound ?

Thank you

When I send an invitation to one particular  person, I make sure the camera is on for both host and recipient. however when the recipient joins my meeting, I can't see them. They tell me that they have a message saying the host  has stopped their access to the camera.  This problem doesn't happen with anyone else on other meetings 

 I haven't  stopped their camera access

 please help 

Hi!  I did a few tests this morning, 3 of them for about 10 seconds each, more than 5 hours ago, using microphones and a mixing board as the input and a speaker as output. I work for the government administering important hearings and I need to ensure the recording has picked up the input properly before doing an important recording within the hour!!! The recording is still black in my 'recordings' tab and I feel helpless. PLEASE HELP!