Hi there Zoom Community,

I'm wondering if anyone has had any experience or luck with using features such as Meeting Summary or Smart Recordings with Zoom Webinars? I am frequently setting up and leading multiple webinars each month for my company, but I don't seem to be having any luck with accessing / implementing some of the AI Companion features inside Zoom webinars (thinking Smart Chapters, Meeting Summary, Meeting Coach, Whiteboard Content Generation, etc.)

Any and all insight and assistance would be appreciated!

Can someone provide feedback on a situation I experienced recently, and to know whether this is a known problem with Zoom webinars or perhaps is due to user error on my part or others'. 

As a Market Researcher, I was the moderator of a set of 10 Zoom meetings streamed to a backroom via the Webinar function. I was supposed to be on camera, to share my screen, and to have a single participant be on camera as well, with a backroom full of several (8-ish) observers, the clients of the research project, observing but not visible to the participant. 

Our company's logistics team had set up the invites, sent them to the clients, participants, and me. I had accepted all the invites and they were in my Outlook calendar and Zoom calendar as expected. 

The instructions I received were to click on the meeting link in my Zoom calendar to get to a Practice Meeting where I would find the participant. Then I was to read the participant our consent information, get their verbal consent, and then and only then press Start Webinar in order to begin recording and allow the research clients to begin to observe via the back room. Then I'd start the interview. 

The first two sessions, I followed these instructions and everything worked as expected.

On the third session, when I joined the Practice Session, the participant wasn't there. I conferred with our logistics team. The person who had set up the invitations wasn't at her desk, and the other member of the team guessed that probably that other person had somehow sent the participant the wrong invitation. I told the client that we would reschedule, and we waited for the fourth session.

On the fourth session, when I joined the Practice Session, the participant wasn't there. Again.  I conferred with our logistics team and they reached out to the participants' recruiter, who got in touch with the participant, who was apparently in the Zoom meeting, but waiting for it to start. I could not see the participant anywhere. The logistics team and I double-checked the link I was using for the event as well as the link the participant was using, and they appeared to be identical. 

No one knew what the problem could be. I told the client we needed another reschedule, and we waited for the fifth session. 

On the fifth session, when I joined the Practice Session, the participant wasn't there. Again, Again.  I conferred with our logistics team (again) and they reached out (again) to the participants' recruiter, who got in touch with the participant, who was apparently in the Zoom meeting, but waiting for it to start. I could not see the participant anywhere. The logistics team and I double-checked the link I was using for the event as well as the link the participant was using, and they appeared to be identical. Again.

This time, as an experiment, I pressed Start Webinar, which I had been explicitly instructed not to do until I had seen and spoken to the participant because it would make the interview visible and audible to the client, which should only happen once everything was good to go and client-worthy. 

Once I pressed Start Webinar, I was able to see the list of participants as well as the observers. I was the only participant; the actual participant wasn't there. However, I saw her name among the list of observers! I was able to change her status to participant, although I wasn't able to start her camera. The client in our Teams backchannel said it was ok to proceed without the camera. We proceeded.

After this session, I huddled with the logistics team. We double-checked all the invites and links, and they seemed to be correct. However, in this research, this kept happening. Sometimes the sessions would go as planned, with the participants in the participant room, and more than half of the time, I needed to Begin Webinar, find the participant in the observer list, and promote them to participant. One of my colleagues figured out how to change the camera settings so that the participant could then be on-camera as they were supposed to be. 

So what could cause this situation? Invitations switched? But we double-checked the links and they seemed to be correct. 

Is it a known bug in Zoom that sometimes the Participant and Observers are switched? Or is something else going on? 

Please help so I can figure out what went wrong and to not have it happen again!

Hi,

I have added a post atendee url to the branding section of a webinar, however it takes a while to get redirected to the desired website. Is there a way to instandly get redirected to an external website once the user leaves a zoom meeting/webinar. 

I have looked into using the survet to do this but you are not able to edit the text in the landing page of the survey before you get redirected.

Thanks

Any tips on connecting Zoom Events attendees with the infernal Dynamics 365 CRM system?

I don't need to do anything fancy. I just need to tell Dynamics that X people are registered for our webinar series, and that Y people attended Z session within that series.

Any help gratefully appreciated.

jmancini

We had a list of 300 or so for our first "season" of webirs on the old Zoom Webinars platform.

We recently converted to the new Zoom Events platform for our second "season." We uploaded the previous season to the new platform as pre-registered people, but the new platform required the upload template and only the template and thus the new system doesn't have some of our very useful demographic information from season 1 -- job title, organization, phone number, etc. Is there any way to get this information into the new platform other than requiring all the pre-registered people to register all over again.

Thank you.

jmancini

I would like to set up registration for 3 different tickets - Free Admission, Early Bird Admission, and General Admission (not clickable until certain date).

• Ticket 1 (Free Admission) would be free for our VIPs, but can see all ticket options.
• Ticket 2 (Early Bird) would only see Early Bird Admission and General Admission.
• Ticket 3 (General Admission) would only see General Admission after Early Bird deadline has passed. 

Only a specific group of people should be able to view and register for Ticket 1 (Free Admission). I have a list of emails I can upload via CSV file for this ticket. So far, pre-registering guests for a ticket does not work because ANY guest can still see Free Admission and register - tested and confirmed by non-VIP email! 

The only method was to lock this ticket type to "Only specified users will have access to this ticket type" and add specific emails in that section of Ticketing. Once an email is added here, the recipient will automatically receive this invitation to register for Free Admission. If they miss this email notification or it ends up in spam, are we able to resend an invitation to these people. This is an option in pre-registration, but does not seem to be an option with specified users under this ticket. How can we manage these registrants?

Thank you in advance!