Zoom Events and Webinars
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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Recent Activity

Webinar Recording Not Showing the Video

I've purchased the webinars in preparation for upcoming sessions. I've been doing some prerecording with the camera on and when I go to play the recording, it only shows a blue screen, it only recorded the audio. I double checked the settings and it ... Show more

I've purchased the webinars in preparation for upcoming sessions.  I've been doing some prerecording with the camera on and when I go to play the recording, it only shows a blue screen, it only recorded the audio.  I double checked the settings and it has everything turned to ON.   I did a test with someone and they had said that they could hear me in the webinar, but could only see the general screen of waiting for host to start the meeting?  Has anyone experienced this and have a solution? I contacted Zoom support via email, had correspondence at first, and now it's been 24+ hours since I've had any follow-up.  TIA for your help!


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Prevent viewers from downloading webinar recording

Hello!We've been using Zoom Webinars for a few years now (albeit not continuously), and we didn't have any problems with the "view only" option when sharing a webinar recording.Go to webinar recording, click the "Share" button, click the "More settin... Show more

Hello!

We've been using Zoom Webinars for a few years now (albeit not continuously), and we didn't have any problems with the "view only" option when sharing a webinar recording.

Go to webinar recording, click the "Share" button, click the "More settings" button, set expiration date, uncheck "Viewers can download", check "Viewers need to  register to watch" option, check "Password" option, uncheck "Allow invitees to access recordings without the passcode, click "Save". Enter the email address(es), click send.

This is what we did, and the page that opened from the Zoom email link is the video "portal" to watch the video.

And now, for whatever reason, doing this in the webinar recording sends the email, but when the link is clicked, the video "portal" opens and the "Download (xx) files" link is displayed in the "portal."

How do I prevent this?

Thanks in advance.


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full chat download from recorded webinar

Hi,

i recorded a webinal that included chat usage. when i downloaded the files the chat was very pure and patial. is there a way to get the full chat? maybe rejoining the session will alow me to copy all written chat.

can someone help

thanks

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Chat

Hello, I got the zoom events plan and a problem is happening. When I test start the meeting and when I chat something and when I end the meeting, after that, when I go in to the management screen, And I can’t see the chats I can see how much chats se... Show more

Hello, I got the zoom events plan and a problem is happening. When I test start the meeting and when I chat something and when I end the meeting, after that, when I go in to the management screen, And I can’t see the chats I can see how much chats send but I can’t see what is in the chat. Is this normal? Can’t I see the chats after the meeting in zoom events? Please help me out 


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Resolved! All previous webinars, associated recordings and reports are missing

Hi all,

All of my previous webinars under 30 days, associated recordings and reports have gone missing.
Zoom has been wiped clean.

Can any of this be restored?

Best


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Zoom Webinar registration export missing fields

We recently hosted a webinar and in the registration form it included Country/Region and Job Titles etc. But when I went to export the registrants and/or attendees from Reports the CSV file only shows First name, last name and email, and is blank for... Show more

We recently hosted a webinar and in the registration form it included Country/Region and Job Titles etc. But when I went to export the registrants and/or attendees from Reports the CSV file only shows First name, last name and email, and is blank for all the other information we should have collected. We have Zoom pro. Does anyone have a solution to getting ALL the data from the registrants AFTER a Zoom Webinar has finished.


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Resolved! Bulk download from Zoom Events hub

Hi I'm looking for a way that I can do a bulk download of all recordings from my Zoom Events Hub. I'm navigating around the Video Management section and cant seem to find an export option. Appreciate some assistance here  ThanksKristin Show more

Hi

 

I'm looking for a way that I can do a bulk download of all recordings from my Zoom Events Hub. I'm navigating around the Video Management section and cant seem to find an export option. 

 

Appreciate some assistance here 🙂 


Thanks

Kristin


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History

Hi! I think our Zoom room has been deleted. 'cause I was about to edit the meeting link, but I couldn't find any of the Tuesday calls. However, the recordings are still there, along with the most recent Tuesday call. So, I tried searching for the mee... Show more

Hi! I think our Zoom room has been deleted. 'cause I was about to edit the meeting link, but I couldn't find any of the Tuesday calls. However, the recordings are still there, along with the most recent Tuesday call. So, I tried searching for the meeting ID in the meetings section -> previous, but nothing showed up. 


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Print post survey results

Hello,I have created a survey to get feedback from participants. A good overview is provided and I can download a CSV file.I would like to print in PDF the result overview with the graph and answers. I cannot find the way to do so. 樂If I print the we... Show more

Hello,

I have created a survey to get feedback from participants. A good overview is provided and I can download a CSV file.
I would like to print in PDF the result overview with the graph and answers. I cannot find the way to do so. 🤔
If I print the web page, not all responses chow, neither does the bar chart.
Help please!

Thanks.


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Event registrants change to no show before event started

Hi, recently some of our events that were set up to April changed the status of the registrants to no show but the events did not start yet. In some of the cases there was a practice by some of our reps but they did not start the event. How can we ma... Show more

Hi, recently some of our events that were set up to April changed the status of the registrants to no show but the events did not start yet. 

In some of the cases there was a practice by some of our reps but they did not start the event. 

 

How can we make sure it's not changing the status before the event starts? 


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