I'm trying to upload a video for the waiting room and keep getting this message: The media could not be loaded, either because the server or network failed or because the format is not supported.

The server or network has not failed, the format is mp4, the size is under 30mb. Last time I got it to finally load but then it did not play in the waiting room when the webinar went live. 

I'm working in Safari in case that's relevant. I also tried in Chrome with the same results.

ウェビナーを使って、講演会を実施します。

すでに500人のプランを購入して、ウェビナーをスケジューリングしており、ウェビナーの機能を使って参加申込を行っています。

しかしまだ募集を始めたばかりなのに、300人の応募が届いてしまったので、参加人数を1000人に増やしたいと思っています。

この場合、ウェビナーのプランを「プランと請求」のページで1000人に「追加」すれば、URLはそのままで参加者数の上限を1000人に増やせるのでしょうか？

教えていただければ大変助かります。

よろしくお願いします。

I'm trying to get a ticket ID for my integration with HubSpot for a Zoom Sessions event that already exists, but no Ticketing tab is showing up under Registration & Join. I have a Zoom Sessions Unlimited license so I should have permissions for it.

Why isn't the ticketing tab appearing? TIA

Is anyone else getting spam emails from scammers using the Zoom system and why is Zoom not doing anything about it. This is crazy and I will pull my company out of this product if nothing is done. The emails do not even allow for reporting spam. This is crazy.

Hi! We are setting up a recurring webinar for three dates (april 12, 19 and 26) - after registering, the confirmation email is sent with the .ics file attached - when I open the calendar invite, it is only for two of the three dates. Any ideas why or idea of a fix? 

Hello everyone,

I am facing a difficulty and looking for help: I planned a meeting for Thrusday (so it has not taken place yet) with a mandatory inscription followed by a question (i would like to know if the participant wants to intervene during the meeting). I would like to have access to the answer of my 15 participants, but I can only access the name and the email address of the person who registered. When I go to the "report" session, i can only access my previous meeting but not those that will take place... Can you please tell me where can i retreive all my participants informations?

Thanks in advance

I am unable to turn on the custom disclaimer setting for my upcoming webinar. 

I created the webinar on Monday and when I go back into the settings, I am not being allowed to toggle on the custom disclaimer.

Anyone else encountered this and how to remedy it?

I'm considering using Zoom for a one-hour virtual fundraiser for 200-300 people. I need a button or link displayed throughout the session that takes attendees to a donation page. Can Zoom do this? Other webinar software that has this feature typically requires an annual subscription. Since this is a one-time event, I want to pay for just one month.

Thanks.