Hi everyone, this is my first post here, so be easy with me please 😛

I would like to ask you about the current challenge I have in my company.

I am a Zoom Admin, and Zoom Contact Centre Admin too.

We are migrating from a phone app we have in place to Zoom Contact Centre/Zoom Phone.

I checked with Zoom support, and it seems I need to do something called Digital Signage to be able to display the dashboard/s into one of my Wallboards. The wallboards, are just TVs connected to a small NUC on the back of the TV. The NUC doesn't have a Zoom client configured. Therefore, Zoom support told me to download Zoom Rooms for Conference Rooms and Touchscreen Displays, and install the client on the NUC connected to the TV. Then, Zoom support told me to install the client on the NUC, and select Sign In. Then I should be able to see a pairing code(I can see it), and with the code, I need to go to https://zoom.us/pair and type the code.

I did that also. Then I see a prompt from Zoom asking to "Select Room", and I have the option to either select a Room or create a new one.

First, I created a new room, and then I went to CX Analytics, then I selected the dashboard, and then I clicked on " Send to Digital Signage". Then from the drop-down menu, I select the " Zoom room", but nothing is coming up on the TV.

I have been told that I need to go to the Zoom Admin side, then Zoom Rooms, then edit the information of the Zoom Room I just created for this Digital Signage, and head to the tab named Digital Signage. Then I need to select the content, then on the Digital Signage tab, click on Add Content, then Zoom Asset, then scroll down, select the Wallboard previously shared, and click on " Add Items".

Nothing is being shown on the display TV+NUC.

I am having a hard time with this. Any detailed steps or any point you believe I could be failing at?

Just in case I already checked these steps, but it's not working, of course:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058640

Thank you for the help.

I'm curious to see if the community has any feedback on this:
We've had complaints about users not being able to get past the menu. We've entered tickets to Zoom but their data shows that the users never presseda menu option. However, the users claim that they did. 

In an effort to lose those users, we updated the call flow to make sure the call goes to  voicemail for the team to monitor. 
Doing this has inundated us with voicemails with dead air. There's roughly 60+ voicemails on a given day.

What can we do to better handle this and avoid the unneeded extra noise?

Hello, We have a somewhat unique ZCX customer use case.  During normal business hours a restaurant chain might call this customer and request some new food orders (bulk food supplies).  However, some businesses are focused on late-night or after-hours such as bars or or other food and entertainment venues and need to perform fast paced tasks with this vendor out of band.  One of these customers might call into the Zoom contact center and place an entire bulk order over voicemail, sometimes dozens of items or part numbers etc. These voicemails, while probably 2% of cases, exceed the 5 minute limit imposed by Zoom contact center for inboxes. Can we get this limit bumped up to 10 minutes for individual voicemails?

I just tried to get support from the AI bot - what an experience! It repeatedly asked me for security information - even though we went through that information at the start of the call. It then kept forgetting what it had told me and looping with the same information. It repeatedly interrupted me and didnt listen. It was challenging and frustrating - and a complete waste of time.