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Pausing account

This question has been moved to the billing section since it is related to account billing activities.

Ability to use a agent assist saved "reply" when an agent initiates outbound SMS in ZCC

Does anyone know if there is a way to allow our agents to use the "saved reply" under the "agent assets" section for outbound SMS engagements? I am specifically referring to when an agent initiates the outbound SMS engagement. Currently, the only way...

ZCC Can I share call recording with non-ZCC licensed user?

Hello. We have a ZCC for service calls and dispatch.Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.I cannot find a way in the software to share or download a recoding from an event. I tr...

Not-Ready Forced

We have noticed a few of our accounts, under the "Contact Center" have been showing up as "Not Ready Forced" for their status, but we have that setting turned off under preferences. Does anyone know why this would be happening?

Setting up a group or user with a number that multiple users can access.

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom. I'm struggling to figure out a solution. I can set up a new user but then that involves signing into the other account and that i...

Can't install Zoom on old 2011 iMac running Mountain Lion

This is an old machine, circa 2011, I believe, an A1311, 8EMC 2428, iMac 12,1 running Mountain Lion OS X 10.8I go to zoom.us/download, select Mac, and click on the "here" for Apple Silicon; When click there to download, I get a confirmation popup, co...

Contact Requests

I have restarted my computer and cleared my cookies, refreshes the page multiple times but when I try to go to my contact Requests it says "Loading error, please try again" I have refreshed it multiple times, I receive notifications for the contact R...

Find Widget Name in API

Anyone know how to find the widget name through the API? If you review an engagements call path, you can see it on each step of the call, but I can't seem to find anywhere to pull it other than the last widget used in the call (which isn't sufficient...

Contact Center - Wrap up will not allow me to complete or remove

I completed a call and the Wrap up does not give me the survey option and has been stuck in place, not allowing me to go active again. I have restarted the Desktop App multiple times, along with restarting MAC, I also uninstalled and reinstalled the ...

I entered a start time and duration but when I go to save it says "Enter a start time and duration".

I entered a start time and duration but when I go to save it says "Enter a start time and duration". What am I missing?

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Pausing account

Ability to use a agent assist saved "reply" when an agent initiates outbound SMS in ZCC

ZCC Can I share call recording with non-ZCC licensed user?

Not-Ready Forced

Setting up a group or user with a number that multiple users can access.

Can't install Zoom on old 2011 iMac running Mountain Lion

Contact Requests

Find Widget Name in API

Contact Center - Wrap up will not allow me to complete or remove

I entered a start time and duration but when I go to save it says "Enter a start time and duration".

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