Within Zoom Contact Center, is there a way an agent can view their live hold time to monitor how long they have someone on hold? A timer is available when transferring or conferencing, but nothing when they are simply on hold to research information. Is there a setting somewhere to have this display? 

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

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📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Open Office

 

Bonjour,

Un des agents de mon entreprise rencontre un soucis avec zoom, quand celui ci change de bureau et donc perd la connexion réseau momentanément le temps de se déplacer, zoom refuse de se reconnecter automatiquement, le reste des applications en ligne fonctionnent parfaitement et le PC est bien connecté. Zoom a déjà été désinstaller puis réinstaller, la version est 6.2.49050.

Cordialement

Etienne

Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a client? When the client presses one to accept the call back, do they can transferred to the reserved agent? If the client doesn't press one, does the agent get reset back to the ready state for normal calls? What actually happens?

I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour.

Error : -  {"code":124,"message":"Access token is expired."}

Request: -  System.HttpRequest[Endpoint=callout:Zoom_Credential/contact_center/voice_calls?from=2025-01-06T13%3A00%3A07Z&to=2025-01-07T13%3A00%3A07Z&page_size=100, Method=GET] 

Thanks

Hello, How can I remove checks from check boxes in the invite options of outcall??

My customers are not good at English and they can not press 1 to join into the meetings. It's desirable that they can just pick up my call and get into the meetings directly.