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What is Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Resolved! Analytics and Reports

I manage multiple call queues and trying to find a way to have a dashboard to monitor volumes, wait times, svc level and who is logged in and out for all queues in 1 location. I went to the Zoom Learning Center and the first lesson tells me to open t...

Eryk by Newcomer
  • 705 Views
  • 2 replies
  • 0 likes

Error in Zoom CC Web chat client

I'm new to this, and trying to follow a training guide. I built the flow for a web chat client. I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it. I created the entry point, and then added the entry point...

CDWcliff by Newcomer
  • 1077 Views
  • 2 replies
  • 0 likes

connections

how do I unlink my zoom account from any old crms? I am trying to link a new agent crm but it says its already linked. I cannot remove it through the old crm either. TYIA

rpflife by Newcomer
  • 488 Views
  • 0 replies
  • 0 likes