Dear Zoom Support Team,

I hope you are doing well. I am reaching out on behalf of thousands of freelancers, professionals, and businesses from Bangladesh, India, and other Bengali-speaking regions who rely on Zoom for international communication. However, due to the lack of a live Bangla translation feature, many users struggle to understand their clients, resulting in lost opportunities and ineffective collaboration.

With over 300 million native speakers, Bangla is the 7th most spoken language in the world. As freelancing and remote work continue to grow, an AI-powered real-time Bangla translation feature would be a game-changer for professionals working with global clients. Zoom has already introduced AI-powered subtitles and translations for multiple languages—we kindly request the addition of Bangla to this list.

By integrating live Bangla voice translation and subtitles, Zoom can:

✅ Help millions of professionals communicate effectively
✅ Increase Zoom’s user base in South Asia
✅ Support businesses and freelancers in bridging language gaps

We appreciate Zoom’s continuous innovation in breaking language barriers and hope you will consider this request. Many freelancers are willing to support and test this feature if required.

Thank you for your time and consideration. Looking forward to your response.

Best regards,
Md Juwel Rana
Freelancer | [All Freelancing Websites]
📧 ***********

We have our agents on auto answer but noticed calls getting to the overflow queue earlier than our time settings.

When we looked into the call, the event details seem to indicate the agent 'Hung Up'' but it still moved to overflow?   Wouldnt the call end if our agent hangs up? Could someone help explain this behavior so we can coach to prevent it from happening in the future?

Hi

We are trying to access workforce management to create a schedule within out contact center, but we are having issue with the following message.

Configure your Zoom Contact Center connector to access the features.   Has anyone come across this before and can help to resolve please.

Thanks

Daryl

Hi,

We have 3-question PCS across the CC Queues, after every question ZCC verifies the with the caller "you have pressed Blah,.....". I am wondering if there is a setting to remove this validation after every question as its very very annoying. and the Customers have asked for it to be removed. Questions should be fired one after another (or just a "thanks, here is the next question") .

Hello Community.  I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our software.  This branch does not end in a queue, but rather in a "SendMedia" with url to a website.  Why did we add this?  One of our top call drivers is an ask for install instructions.  We're hoping to minimize the count of these unnecessary engagements to the queue.

Now that I've added these branches to the flows, I want to be able to see how many people are visiting them.  

I do not see a way to do so in the existing Reporting, and Zoom Support says it's not possible.

Do you, as a community, have any ideas on how this can be accomplished?  I'm open out-of-the-ordinary ideas.  Maybe there's something I can add to the flow that creates a flag of some variety, and then I can get a count of flags created during a time period?

Also, in the Flow reporting/analytics, what does "Contained" mean?  I'm assuming my new branches are getting reported as such, but I do not know if there are other scenarios that result in a "Contained" flow result.  Is there a way for me to see a report of how many flows ended in "Contained" in January and compare that to February?

Thoughts?  Thank you!

I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.

When building out the flow, I am using the CollectInput widget to act as a menu selection. It has five exits  that are set to map to each skill in the queue. What do I do after this? How do I ensure that the calls are routing to each skill correctly? Do I add a Route to widget and set it to Route to Queue and then set the queue I am using? Or do I have to create a queue for each skill (this would be overkill as the platform I am coming from allows for skill based routing). 

I am learning ZCC and for the most part it seems straight forward. Any assistance that I could get would be most helpful.

Thank you!