can i go back to previous version? since the update my cam freeze all the time, huge lagg and it crashes a lot HUGE CPU KILLER i didnt had this problem with previous version, it is so annoying and frustrating. is there a way to go back? I tried right click the app restore previous version but there are no previouus versions available. Please help im going nutts here

Happy New Year! 🎉 We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there!

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January 15 - Zoom Workplace Open Office - Register Here

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Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

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I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour.

Error : -  {"code":124,"message":"Access token is expired."}

Request: -  System.HttpRequest[Endpoint=callout:Zoom_Credential/contact_center/voice_calls?from=2025-01-06T13%3A00%3A07Z&to=2025-01-07T13%3A00%3A07Z&page_size=100, Method=GET] 

Thanks

Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a client? When the client presses one to accept the call back, do they can transferred to the reserved agent? If the client doesn't press one, does the agent get reset back to the ready state for normal calls? What actually happens?

We're currently in the process of testing the Zoom Contact Center Softphone UI for ServiceNow Operations Workspace.

Currently we use Zoom Contact Center client and can identify who is logged into the same queue and who is set to ready, not ready, on a call, etc...

Is there a feature within the Softphone UI that shows the mentioned above? It would be beneficial to see who is in the queue with you in case it gets busy, or you need to step away. 

If you're organization has a similar setup please share your experience and how you're getting around not having this information visible. 

Is there a list of parity differences between PWA and Client for ZCX.   One major item I have discovered is when using custom variables which are configured to display on inbound notification - works as intended within the Zoom client, however in using Zoom PWA - no variable information will display.   

I confirmed that it is being passed as it is displayed in the custom variable section of the engagement tab.

Curious on how to resolved this, but even more curious of other functions not available through PWA.

Hello all,

We are implementing ZCC Chat campaign. We would like to hide the chat widget on the web-site, when the call-center is closed (out of hours) or provide an alternate form to collect the customer's detail and submit. 

Please share your thoughts on how we could achieve this. Thanks.