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Will not allow people to come on the call unless I am on the call.

When I am not on the call. No one can come on. I have change to setting in Admin to all people to come on when the host is not on. But the page in personal settings is blank and will not allow me to change the setting there to allow people on the cal...

Resolved! Analytics and Reports

I manage multiple call queues and trying to find a way to have a dashboard to monitor volumes, wait times, svc level and who is logged in and out for all queues in 1 location. I went to the Zoom Learning Center and the first lesson tells me to open t...

Problems scheduling zoom call through outlook

When I schedule a zoom call through outlook, it does not appear in my zoom account and the call is only 40 minutes. I get a message to upgrade yet I already have. How do I fix this

ZVA Intents/Queries are not Coachable in ZCC

I have a ZVA chatbot connected with a Domain, Flow, Intents, etc. but the intents are not coachable. I have no idea what I'm doing wrong, but I uploaded 20 training phases and they do not show under the 'Coach' tab. Fortunately for me, I'm not able t...

Call failed (code:4202701)

User is able to send SMS messages but calls are failing from Desktop and mobile app with error code "Call failed (code:4202701) "

How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. Howeve...

Contact center recordind functionality for AML/KYC

To do compliance calls (CDD) according to the regulations of many countries bank has to record video calls. In Zoom contact center recording is only one talking person. This functionality does not allow to recording of customer documents when he/she ...

Error in Zoom CC Web chat client

I'm new to this, and trying to follow a training guide. I built the flow for a web chat client. I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it. I created the entry point, and then added the entry point...

connections

how do I unlink my zoom account from any old crms? I am trying to link a new agent crm but it says its already linked. I cannot remove it through the old crm either. TYIA

Resolved! ServiceNow Zoom Contact Center Integration

Our ServiceNow team has the Zoom Contact Center plugin installed and we have Zoom configured for ITSM (Integrations -> Channel Setup -> Voice Channel). Within the Zoom Contact Center module in ServiceNow, there is a 'Phone Logs' table they would like...

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Will not allow people to come on the call unless I am on the call.

Resolved! Analytics and Reports

Problems scheduling zoom call through outlook

ZVA Intents/Queries are not Coachable in ZCC

Call failed (code:4202701)

How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

Contact center recordind functionality for AML/KYC

Error in Zoom CC Web chat client

connections

Resolved! ServiceNow Zoom Contact Center Integration

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Community Happy Rewards Update!

What is Zoom Contact Center?

Resolved! Analytics and Reports

Resolved! ServiceNow Zoom Contact Center Integration

Community Champion Program