I purchased Zoom Business, having previously been using Zoom Pro. The reason for upgrading was my understanding that we could use one paid account for two meetings simultaneously, but after using it, this proved incorrect. Therefore, I want to revert to a Pro account.

On the latest version of Zoom Workplace app, using a Lenovo workstation, and Yealink WH 64 wireless headset.  Mostly it seems to work ok then for no reason calls will come in and when answered there is no audio.  Keep the sound app open on another screen when this happens the mic appears dead.  No moving of the volume as I speak.  When I use in another app headset works fine.  Then for no reason I can find the calls start working again. This happens intermittently, a reboot sometimes fixes sometimes not.  I uninstalled and reinstalled the application, changes headsets, next is to try a new computer.  anyone else have this issues or a solution? 

My team all work remotely and use contact center to take calls from clients- Is there a way to create a training program where we can take calls in a zoom meeting  using the contact center? We have not been able to figure out how to be in a zoom meeting, but be able to train on taking live calls. 

Hello! 

We've been on zoom phone and zoom contact center since January of 2024. We have our main line number in our contact center. We have dial by name enabled in our zoom phone system, but our main line number lives in zoom contact center. I'm trying to figure out how to add the dial by name / dial by extention option into the contact center flow for our reception number. All the topics I'm seeing on this concern zoom phone. 

I was able to hobble a solution together by having the caller choose dial by name in the contact center, then having it exit to an outbound number that lives in zoom phone where I enabled the dial by name. BUT it's very clunkly (two separate greetings saying the same thing). We just recently discovered this issue and are trying to fix it ASAP! Thanks.

Hello,

I'd like to rename the "Inbound Longest Live Waiting Duration" widget and a couple other widgets on one of our wallboards, but I haven't found any documentation outlining the steps to do so.  I am looking for documentation for both Contact Center Legacy and CX Analytics please.  Any insight would be appreciated.

Thank you!

Good afternoon,

My employee is stating a candidate was on zoom per the email she received stating candidate was in the meeting room, but she is stating the candidate was not appearing in her zoom account.

Please let me know how we can trouble shoot.

Thank you.

Hello,

My company is about to go live with Zoom. We are on track for day 1 contact center flows.

We would like to implement an authentication layer to verify callers against D365 contact values before they get routed to a human agent who will get a case pop.
We have a D365 dev who has published apis and they work fine. I have used these apis in the past with other tools that make use of the api schema such as n8n webhooks and postman. I have noticed that the call using json body parameters works as expected, only if I reference the collect input widget directly. (eg. Collect_SiteID.digits). If I try and reference a set variable path, the value is not passed the http call.

This is not an issue at the moment as we will only go live with the non human authentication layer in Jan 2026 at the earliest and I can get it to work. Zoom's documentation seems to suggest you can pass in variables. Why else would they be there? Is there any end to end resource that rinses this process. For example, there are thousands of videos aimed at intermediate users figuring out workflows in n8n, shell scripting, Siri shortcuts and Obsidian automation. Our company is a key player in the UK edtech market and we offer that depth of onboarding for new customers trying to master our SAAS platform. it would be greatly appreciated if some of Zoom's power features in terms of automation were documented this way.