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IVR on Zoom Phone forward to Contact Center

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nathanalvesvds
Explorer
Explorer

‎2025-02-28 04:01 AM

Hello. I'm studying Zoom phone to deploy to a customer company, and I'm wondering if a Zoom Phone IVR can redirect calls to a Zoom Contact Center voice queue (with ZCC queue capabilities). Is that possible?

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ashabana
Zoom Employee
Zoom Employee

‎2025-03-01 11:55 AM

@nathanalvesvds yes you can.  you can go to the auto receptionist IVR and select forward Zoom contact center and select the ZCC flow which you want to use.

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ashabana
Zoom Employee
Zoom Employee

‎2025-03-01 11:55 AM

@nathanalvesvds yes you can.  you can go to the auto receptionist IVR and select forward Zoom contact center and select the ZCC flow which you want to use.