RonniePaton
Zoom Partner
Zoom Partner
since ‎2025-03-05
‎2025-03-05

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User Activity

Email Engagement transfer

2025-03-05 08:05 AM
After an email engagement comes into the ZCC and assigned to an agent, is there a way for the agent to transfer the engagement to another agent that is currently in a not ready status i.e. on a call, in a zoom meeting, offline, etcCan transfer if the...