kmacsouris
Explorer
Explorer
since ‎2024-10-28
‎2024-12-23

User Statistics

  • 4 Posts
  • 0 Solutions
  • 0 Likes given
  • 2 Likes received
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User Activity

Call routing based on skills

2024-11-09 01:02 AM
I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.When building out the flow, I am using the CollectInput wid...

I made a post and the reply option was disabled

2024-10-29 10:57 PM
I made my very first post in this community forum and I noticed that the reply option was automatically disabled. May I know why so that I can avoid this in the future? It followed the community guidelines and no identifying information was used.

Call flow based on DNIS

2024-10-29 09:17 PM
Good day,I am new to Zoom Contact Center as we migrated over from another platform. I am learning things as I create flows and so far I am liking what I am seeing.I am trying to set up call routing based on inbound DNIS. These calls don't get routed ...
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I do a little bit of everything!
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