About kmacsouris

kmacsouris · 2024-11-09 01:02 AM

I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.When building out the flow, I am using the CollectInput wid...

kmacsouris · 2024-10-29 10:57 PM

I made my very first post in this community forum and I noticed that the reply option was automatically disabled. May I know why so that I can avoid this in the future? It followed the community guidelines and no identifying information was used.

kmacsouris · 2024-10-29 09:17 PM

Good day,I am new to Zoom Contact Center as we migrated over from another platform. I am learning things as I create flows and so far I am liking what I am seeing.I am trying to set up call routing based on inbound DNIS. These calls don't get routed ...

kmacsouris · 2024-11-09 01:29 AM

Are you using a bluetooth ear piece when on these calls or are you using the built in mic and speakers on the tablet?

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Call routing based on skills

I made a post and the reply option was disabled

Call flow based on DNIS

Re: sound

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