report on Custom variables

[gazza]

Hi,

unless I am missing something, I am not able to find a report which can be run to extract the info on custom variables used during the flow in zoom contact center.

can someone point me in the direction where its natively available and I do not have to fire any API calls to get it?

[Arps · Accepted solution]

Hello!  Check in Contact Center Management -> Logs -> Variables.  Here you can pull logs of all the variables in your flows and do an export to view the data in CSV format.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick

[gazza]

eh, i'll mark it as accepted but its not exactly how a report should look like. to begin with, it needs some massaging to align all variables within an engagement together in a row.

Pandas, it is then...

Thanks nonetheless. appreciate it.

[dngreene]

I echo gazza - this is not a solution.  The data isn't available beyond 2 months, so unless you were exporting this every month and putting it in a data warehouse/analytics program - you can't retrieve the data.  I need to be able to build a report or run a report that can tell me the number of engagements by a specific variable for the month/quarter/year.  The new CX Analytics doesn't extend to the variables (at least that i can see) Any suggestions?  

[VanessaVaZoomie]

@dngreene -- You are correct that this is the only way to export variables now, and you should do it monthly. We have heard your feedback and are placing variable exporting in the API and in CX Analytics on the roadmap. We are asking for Contact Center customers to post and upvote this request so we can prioritize the API vs. CX Analytics user experience for release. 

If you have additional user stories, requirements, or information to help us build custom (and system) variable reporting, dashboards, API, and other business needs for them, that would help us a lot. Register for Thursday's CX Analytics webinar part 2 to share your needs and receive more information about how to use CX Analytics and what is coming.