Zoom Contact Center - Default ClickToCall

[Anthony_Mit]

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

[VasC]

Did you ever find a solution for this

thanks

[Anthony_Mit]

Hey there, We ended up writting the following script

sudo kill "$(pgrep -i zoom.us)"

echo "Kill Zoom process"

/usr/bin/defaults write "/Library/Preferences/us.zoom.config" "ClickToCallDefault" '1'

echo "Set ClickToCall default to Zoom CC"

open /Applications/zoom.us.app

echo "Reopen Zoom app"

exit 0

I hope it helps you!

[VasC]

Thank you so much for your quick reply.

Do you have something that works with windows 11

thank you

[Anthony_Mit]

I don't sorry. Our company is primarily Mac.
I am hoping ChatGPT might be able to assist you coming up with a similar script for Windows?

[afeit]

Did you ever find a solution for windows machines?

[abratschi]

Hi Anthony,

We are also attempting to switch the default to Zoom Contact Center and tried using your script but it doesn't seem to be working. Did the script change from when you posted this earlier this year?

[Anthony_Mit]

Hey abratschi,

The script I posted earlier during the year is what we currently use to deploy to our Mac fleet.

We use the MDM Solution called Kandji

The script does not run automatically and we have made it so the user can run it on demand as we don't require all our users to use contact center for Zoom calls.

I have just checked the script to confirm no changes have been made

I have attached some screenshots below.

[abratschi]

Thanks Anthony!

I was able to get this resolved. I didn't realize I needed to use the IT Admin app (Zoom Workspace), which I found out from this forum.

I used the .plist file method with this script:

sudo killall zoom.us

sudo defaults write /Library/Preferences/us.zoom.config ClickToCallDefault 1

open /Applications/zoom.us.app

exit 0

We also use Kandji! So I created a custom app and assigned that to a blueprint for my Call Center agents and then set it to run after the IT Zoom app was installed.

Also- not sure if you've played around with having the call automatically start ringing upon clicking. Our old system had that feature and it is on less click for my agents.

[abratschi]

- 

[afeit]

I currently have an open ticket with Zoom right now for this issue.  I'll update this thread once we get to the bottom of it, but if you find a way to make this work  in the meantime, please update me!

[Anthony_Mit]

You could try the following PowerShell Script at your own risk.

# Define application details
$progId = "ZoomContactCenter.Tel" # Custom ProgID - make sure this matches Zoom's registration if it exists
$appName = "Zoom Contact Center"
$appPath = "C:\Program Files (x86)\ZoomContactCenter\ZoomContactCenter.exe" # Adjust path if different

# Register the app as a TEL handler in the registry
New-Item -Path "HKCU:\Software\Classes\$progId" -Force
Set-ItemProperty -Path "HKCU:\Software\Classes\$progId" -Name "(Default)" -Value "$appName"
New-Item -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Force
Set-ItemProperty -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Name "(Default)" -Value "`"$appPath`" `"%1`""

# Associate the tel: protocol with this handler
New-Item -Path "HKCU:\Software\Classes\tel" -Force
Set-ItemProperty -Path "HKCU:\Software\Classes\tel" -Name "(Default)" -Value "$progId"

Write-Host "Zoom Contact Center has been set as the handler for tel: links (if supported)."