Post call survey after the call - remove digit press validation

[gazza]

Hi,

We have 3-question PCS across the CC Queues, after every question ZCC verifies the with the caller "you have pressed Blah,.....". I am wondering if there is a setting to remove this validation after every question as its very very annoying. and the Customers have asked for it to be removed. Questions should be fired one after another (or just a "thanks, here is the next question") .

[Vinnie]

Hello @gazza . I don't see anywhere an option to disable that, but it would be an interesting feature request.

In my experience, it is so easy to make a mistake on a voice call (i.e. press too long a key, clicking twice, not responding on time, etc.) that not having a failsafe like repeating the message or press "this" to confirm could be counter productive, but I hear your point and I guess it is better having the option and not need it, than need it and not have it.

Out of curiosity, and since I have never used/experienced the Voice Survey I have to ask:  Is it really that annoying for a survey with  only 3 questions? I need to test that feature.

Regards,

Vinnie.