About jaked

jaked · 2025-03-06 03:12 PM

Hello Community. I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our soft...

jaked · 2025-01-29 02:42 PM

Aside from differing skill types, what uses are there out there for creating multiple skill categories? How is everyone else out there using them? As someone new to ZCC, I've been creating a Skill Category for each queue. Hoping to hear examples from...

jaked · 2025-03-07 04:45 PM

I think I may have found a solution. I added a custom variable at the beginning of the branch I want to track. Hoping to track counts of this specific variable. Time will tell if it helps. I'd still love to know what "Contained" means when it comes t...

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Insight into use of branch in Flow?

Skill Categories - When and why would you use various categories?

Re: Insight into use of branch in Flow?

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