nathanalvesvds
Explorer
Explorer
since ‎2025-02-26
‎2025-03-06

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IVR on Zoom Phone forward to Contact Center

2025-02-28 04:01 AM
Hello. I'm studying Zoom phone to deploy to a customer company, and I'm wondering if a Zoom Phone IVR can redirect calls to a Zoom Contact Center voice queue (with ZCC queue capabilities). Is that possible?

Call queues

2025-02-26 04:09 AM
Hello. I'm studying about Zoom Contact Center for a project, and we want to create call queues that inform the position of the agent (zoom contact center feature) and a IVR. My question is: Is it possible to a Zoom Phone IVR to forward a call to a Zo...
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