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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Agents getting kicked off Zoom in ZCC at Random times

Hello all,

The following is a message I received from one of my user's in ZCC.

 

MossHT4600_0-1686761398845.png

 

Does anyone have recommendations or Ideas?

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Why can't I get support from anyone when I have a paid account?

How am I supposed to solve a problem that I can't find the answer to in your Q&A and when I can't speak to a person via telephone or ticket and no one is answering my question in the forum? This is completely ridiculous. I'm trying to run a business. Show more

How am I supposed to solve a problem that I can't find the answer to in your Q&A and when I can't speak to a person via telephone or ticket and no one is answering my question in the forum?

 

This is completely ridiculous. I'm trying to run a business.

 

 


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Resolved! Webhook not firing, but url endpoint is validated

Hello, I was able to create an account-level Server-to-Server OAuth application to host our webhook events and API calls. The app shows that it is "Activated" and it shows up under installed applications on our account: Within the app, under "Feature... Show more

Hello,

 

I was able to create an account-level Server-to-Server OAuth application to host our webhook events and API calls. The app shows that it is "Activated"

smroldan_1-1686337753285.png

 

and it shows up under installed applications on our account:

smroldan_0-1686337704249.png

 

Within the app, under "Features", I enabled "Event Subscriptions" to be able to utilize webhooks:

smroldan_2-1686337816548.png

 

I checked the box to enable the webhook for user.status_changed:

smroldan_3-1686337867249.png

 

The Endpoint URL validated successfully:

smroldan_4-1686337952082.png

 

But when I test changing my status in Contact Center...

smroldan_5-1686338679786.png

 

I do not receive any request fired to my webhook endpoint (which is configured to receive POST application/json, and tested when validating the endpoint).

smroldan_6-1686338869947.png

 

 

Is there any additional configuration that needs to be done for it to fire? Or am I misunderstanding how it's supposed to work?

 

Thanks,

Steven


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Lizens

Wollen Sie wirklich, dass ich rechtliche Schritte einleite? Dann werde ich es tun. Und Empfehlen kann ich ZOOM auch nicht.

 

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Can't update zoom on windows 10 desktop

Instructions say click on your profile picture then scroll down to "update". But update is not in my menu?

PM6_0-1682204020655.png

 

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Zoom in facebook group denied by FB

Hi,I started a ZOOM meeting going live on FB group, but the FB removed my live saying it's nudity and sexual content. It was an important meeting announced to be able to be viewed live on FB, thus failed. What can I do to make sure my ZOOM live in FB... Show more

Hi,
I started a ZOOM meeting going live on FB group, but the FB removed my live saying it's nudity and sexual content.  It was an important meeting announced to be able to be viewed live on FB, thus failed. What can I do to make sure my ZOOM live in FB is not denied? Thanks! (edit: this happened to  a paid business account)


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Resolved! COMPARTILHAMENTO DE TELA

Quando estou compartilhando a tela e gravando. Aparece meu vídeo e dos demais participantes. Eu preciso saber onde mudar a configuração para que apareça só meu vídeo no compartilhamento. Ou seja só a minha janela de vídeo. 

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Abandoned Calls Details

How can analysts see who the abandoned caller is? 

If they hang up before the request call back we want to proactively call them back anyway so the agents need this view.

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billing

Ok
I need for a month, Dear Sir, As I confirmed to you that I need for only one month but in the credit card it has been debited for 12 months which is Rs.250000/-. kindly reverse for the 11 months please

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The sound while sharing screen is not available. When I share the screen the video is silent

Help, please! And also the "computer audio" feature is not available for some reason