mluscombe
Newcomer
Newcomer
since ‎2024-09-16
‎2024-12-12

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Agent Schedule Adherence Reporting

2024-12-12 01:26 PM
Our team is running into an issue with agent schedule adherence. When we run the report it does not give us the opportunity to "fix" the historic information. We use this in scenarios such as a call runs long and the agent doesn't go on break at the ...

Redact Personal Data in Contact Center

2024-12-12 01:22 PM
We are looking to use the Redact Personal Data feature in Zoom, but it doesn't seem this works for CVV and expiration date. Has anyone else had this issue and have you found anything that works?