About mluscombe

mluscombe · 2024-12-12 01:26 PM

Our team is running into an issue with agent schedule adherence. When we run the report it does not give us the opportunity to "fix" the historic information. We use this in scenarios such as a call runs long and the agent doesn't go on break at the ...

mluscombe · 2024-12-12 01:22 PM

We are looking to use the Redact Personal Data feature in Zoom, but it doesn't seem this works for CVV and expiration date. Has anyone else had this issue and have you found anything that works?

mluscombe · 2024-12-12 01:08 PM

We ran into this same issue. The best thing I can find is to use the My Agents report under the Real-time Analytics section of reports. Once you do this, expand your filters and drop down from Queue Opt In/Out to Fully opted-in. Next, update your sta...

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