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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

The meeting is planned on a main computer, but is nowhere to be seen on the tablet

Hi. I work in a yoga school. We have online classes everyday. I'm responsible for creating new meetings on the main computer. Our yoga teacher uses a tablet for online classes. Both devices are obviously logged as the same user, but yesterday the lin... Show more

Hi. I work in a yoga school. We have online classes everyday. I'm responsible for creating new meetings on the main computer. Our yoga teacher uses a tablet for online classes. Both devices are obviously logged as the same user, but yesterday the link to the meeting was nowhere to be found in the tab "My Meetings'' on the tablet. But it was visible on the main computer though... Do you have any ideas what might have happened?


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Screenshare now working

It just keeps loading but is not working. Can someone please help me?

Zoom Presence Status vs Outlook Presence Status

Hello. Whenever someone sends me a meeting in outlook and I do not accept it, but it remains on my calendar as tentative, my Zoom presence updates to, "In a Calendar Event", however my Outlook Status shows me as available. How do I get these to match... Show more

Hello.  Whenever someone sends me a meeting in outlook and I do not accept it, but it remains on my calendar as tentative, my Zoom presence updates to, "In a Calendar Event", however my Outlook Status shows me as available.  How do I get these to match when I have an unaccepted meeting on my calendar?


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Billing

Is there any way to pay the subscription in the local currency and not in dollars? I live in Argentina. Thanks.

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Unable to join a meeting

Please help me fast because i am unable to join a meeting & sing in

Powerpoint presentation on Zoom

How do you do a powerpoint presentation at a zoom meeting of participants?  I need a step-by-step method since I have never done it before.

Local Recording

"I am no longer able to do local recording since updating to the latest version (5.14.2). It was previously possible.The "Local Recording" option is turned on in the web portal.When scheduling a meeting, I have checked "Record the meeting locally" in... Show more

"I am no longer able to do local recording since updating to the latest version (5.14.2). It was previously possible.

  • The "Local Recording" option is turned on in the web portal.
  • When scheduling a meeting, I have checked "Record the meeting locally" in the detailed options, but when starting the meeting, the "Recording Settings" screen opens.
  • Even when attempting to manually record by pressing the "Recording button," the "Settings" screen opens."

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How we can hide sso, google, apple and Facebook option from zoom

How we can hide sso, google, apple and Facebook option from zoom

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