Hi All,

I am looking for a way to integrate zoom application logs with New relic. I need to send all zoom application logs to New relic application for audit purpose

Has anyone done it before or is there a way to do it? i tried to check the documentation but did not find any clear documents. Any help on this would be highly appreciated.

Thank you.

For Midwest Real Estate Data (MRED), a multiple listing service, an unwavering dedication to customer experience is one of its biggest drivers of success. And for Katrina Bressler, this dedication is more than just a job, it’s how she approaches work every day. Having worked at MRED for 17 years in various Help Desk and tech support roles, Katrina now leads the customer experience team with unique insight into common customer issues and the tools needed to deliver quality support to their subscribers.

Katrina depends heavily on technology to enable MRED’s award-winning Help Desk team to provide exceptional customer service to nearly 50,000 subscribers throughout Illinois. When the staff began experiencing audio quality issues that required frequent system rebooting and extended troubleshooting, Katrina knew she needed a more efficient way for her team and subscribers to communicate.

Zoom Phone and Zoom Contact Center help augment customer experience

MRED already used Zoom Meetings for remote collaboration, so they were eager to adopt a familiar platform after trying several phone providers that didn’t meet their needs.

“We went through four phone systems before trying Zoom Phone, but it’s been the best fit for us,” Katrina said. “We were giving our personal cell phones to vendors and subscribers, but with Zoom Phone, we can give out our business lines for them to text.” 

When Zoom Contact Center was launched, Katrina realized the customer support team would benefit even more by combining their unified communications platform with a contact center.

Continue reading here!

Please keep the conversation going in the comments with your thoughts and let us know if you want to learn more about Zoom Contact Center!

Hello  Community . I'm am a total novice on this. Here is my issue . I am trying to set up a flow . the flow does a business hours check and then either routes to a call queue or plays a message that we are closed. I believe it getting to the queue but the soft phone is not ringing. We have not migrated yet from our other provider so Im trying to duplicate how out current set up is 

I have a Zoom F3 (V2.00) and, as a new owner, have difficulty reading the small text.  Is it possible, after pressing the magnify button, to have a larger text, in the opposite screen area, showing the magnification factor ?

For example, press Input 1 and show larger text magnification factor in Input 2 area of the LCD.

I have a call queue that after 2 minutes on hold offers the caller option for call back.

In this same queue I have an overflow that after 10 minutes on hold force rolls to a backup call center. The backup call center is outsourced.

What would happen if the caller selected a call back at 2 minutes and remained on hold past the 10 minute threshold before the overflow logic kicks in and sends the call to the backup call center?

How am I supposed to solve a problem that I can't find the answer to in your Q&A and when I can't speak to a person via telephone or ticket and no one is answering my question in the forum?

This is completely ridiculous. I'm trying to run a business.