Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Can't Assign Ported Number to a Company Location

We've merged with another company, but are keeping the one phone number intact. I've recently ported the number to zoom and I want to create the ability to have our main number and the merged companies number with it's own extensions. I enabled multi...

Resolved! Adding D230 to portal

The MAC addresses we have for the D230 base stations are not registering in Zoom. Example: 9CADEFA92AE2. How do you connect the bases to the Zoom system?

OKsleep by Listener
  • 211 Views
  • 1 replies
  • 0 likes

Resolved! IVR say it's not working hour, but it's incorrect

I am using Zoom Phone.There is a site in Auto Recepctions, I double check that business hours are correct.Business hours is 9:30 AM ~ 18:00.But when I call it at 17:30, IVR say office was closed.I did double check Time Zone in Zoom Admin, it's correc...

Resolved! Call Analytics

Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.

Njones by Listener
  • 520 Views
  • 1 replies
  • 0 likes

Extensions Not Working When Calling In

I was able to set up the Auto Receptionist so that myself and my colleagues can make outbound calls and receive inbound calls, and have also set up the message for when customers call in, but when clicking the extensions that are voiced in the messag...