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Going to voicemail if no one answers

WesleyC9288
Explorer
Explorer

Is it possible to set it up to where if no one answers it will go to voicemail? We have it setup to where if it will ring to person one, then if one doesn't answer it goes to person two then if two doesn't answer it goes to person three. If person three doesn't answer we want it to go to voicemail but instead it circles back to person one. Anyway to fix this? Thanks!

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi wesleyc9288,

 

this is an example of setting up a call queue to the ring sequential the first member for 10 seconds, ring the next member for 10 seconds and then overflow to voice mail for the call queue.

 

Eliot_0-1712543687978.png

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot