Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

CCX700 Handset not answering

Since the latest update to zoom app (5.12) picking up handset will not answer a call. You are required to tap accept on the screen. Anyone have any ideas?

Sporadic warm transfer not working

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person ...

Desktop & Mobile Client as separate devices

Hi,Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no ca...

Resolved! Multiple line to common area phone

Hi Team, I have poly VVX501 common area phone installed for reception and i need to configure multiple line to that phone. How to configure a multiple line to one phone ??

Resolved! Call flow Issue with Call Queue

Trying to get this call flow to work (see image attached) but if no agent is in the call queue (eg; out to lunch)It gives the following voice greeting "the person you are trying to reach is unavailable, good bye" Then hangs up instead of going to the...

ltnz by Listener
  • 7 replies

Resolved! Call forwarding on Poly phones / Call Queues

I am a new Zoom phone admin and we seem to be having some troubles with call forwarding. We are mostly using Poly vvx250 phones, but we have 2 receptionists that use vvx450s (pretty much the same thing).The receptionists are used to accessing feature...

Resolved! Power Pack/ Power Desktop User

My team is in the process of testing power pack for deployment to receptionist and is having issues. It seems that it shows up for some users as an option but not for others that have the same exact settings (including call queues, delegation, callin...

nbrown by Listener
  • 6 replies

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