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Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
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2024-05-13 12:09 PM
Hello,
I am our account admin. We have an SMS Campaign established which is not full. We have one phone number that requires to be added to it, but every time I go through the steps to add it, it gives me the message that it takes 24 hours. So I check back and it's still unverified. Can you add numbers to a pre-existing SMS Campaign? If so, any thoughts on why this one number (that has been a part of our system for a long time) won't add?
Thanks
2024-05-14 11:14 AM
Try removing and re-adding the number to reset any glitches. If that doesn't work, check for alternative verification methods or account restrictions.