SMS feature unexpectedly stopped working three weeks ago / still waiting for assistance with it

[lcg123]

For over two years, I was able to use my organization's Zoom SMS feature. All of a sudden, I started having issues with being able to send any text messages three weeks ago. I imagine it is also affecting my ability to receive messages as well. My organization opened a support ticket about the matter two weeks ago, and I am still waiting to hear back. 

Has anyone else had this issue where their SMS feature randomly stopped working as expected? 

[iambobsat]

Hi, 

Please refer to this guide that could help with your current situation. 

If a ticket has been submitted, please continue to work with the Support Team for next steps.