Forwarding VM with Note

In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail. It allowed us to transfer clients' VM and give some context to the VM. The only solution I have gotten from Zoom has bee...

Zoom Phones: Force inbound calls to call queue?

Hello, Is there a setting to force all inbound calls (even if the direct number is dialed) to go to a call queue? Thank you!

How do I start

port twillio numbers to zoom

Hello , we have US/CAN/UK numbers registered in twillio . Is it possible to port them to zoomphone platform ?

New Canadian Zoom Phone Customer - SMS Not Working

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4...

Call Queue - Auto Logout on No Answer

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone. Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

Setting up direct business phone number

Hi, I'm new to Zoom Phone. In the setup process, I inadvertently skipped over the section regarding assignment of a direct business phone number. I cannot figure out how to get back to the very first step and edit that so that there is a main busines...

Zoom VDI not offloading phone media

Hi, We have been using Zoom VDI client for many months. VDI offloading to the client works great. Today we started a demo of Zoom phone. Zoom phone media however is not offloaded to the VDI Plugin and calls fail. Do I need a registry key or something...

REcording

I am trying to find and send a recording. I have a number but the website won't let me access it.