You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-02-02 06:50 AM
In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail. It allowed us to transfer clients' VM and give some context to the VM. The only solution I have gotten from Zoom has been to be emailed all the VM and then send them to other people by email. This is just not a viable solution for us as we can receive hundreds of VM in a day. Has anyone else figured out a workaround for this?
2023-02-02 08:27 AM
So on your previous system, ya'll were manually forwarding voicemail messages with a note (was the note a voice message?)? Or was it automated somehow?
2023-02-02 09:04 AM
In our old system you would forward it like an email, and would type a note to send with it.
2023-02-02 02:55 PM
In Zoom phone, you can add other users ( Say B, C) to Access list of a user ( Say A ) so they (B and C) can access their (A's ) voicemail. Cant add a note. Does that help ?
2023-02-03 06:57 AM
I don't think that really solves for the problem that I am facing. We have team A that is trying to sift through all of their VM's. They get numerous VM's for their team but also quite a few that take more in depth work from teams B, C, or D. It would almost be more cumbersome to give team B, C, and D access to Team A's inbox. What would be the most helpful would be for Team A to be able to forward a voicemail to team B, and say I have already done this research and this is why I am sending this to you. Instead they forward it and Team B has to do all the back research into that individual again. I am sure I can figure out a workaround but anything just becomes cumbersome. I never thought when we left our last system that forwarding something with a note would be a feature we would have to ask for, it just seems so basic.
2023-02-02 12:38 PM
As zoom voicemails can arrive as emails, seems like what you want is for everyone's voicemail emails to also go to a central mailbox where you can then forward as needed?
I wonder if you make a Zoom user with an email address of the central mailbox, then assign that user a Zoom Phone license, then add that user to the access list of a user's extension; does that central mailbox get a copy of the voicemail email messages? I think it will but not sure.....
2023-02-03 08:54 AM
So it seems that if you:
So any voicemail messages will also be sent as emails to *********** and so Team A can forward as needed to Teams B, C or D.
Does that not give you what you want?