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Browse Backgrounds2023-02-02 06:50 AM
In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail. It allowed us to transfer clients' VM and give some context to the VM. The only solution I have gotten from Zoom has been to be emailed all the VM and then send them to other people by email. This is just not a viable solution for us as we can receive hundreds of VM in a day. Has anyone else figured out a workaround for this?
2023-02-02 08:27 AM
So on your previous system, ya'll were manually forwarding voicemail messages with a note (was the note a voice message?)? Or was it automated somehow?
2023-02-02 09:04 AM
In our old system you would forward it like an email, and would type a note to send with it.
2023-02-02 02:55 PM
Hi There,
In Zoom phone, you can add other users ( Say B, C) to Access list of a user ( Say A ) so they (B and C) can access their (A's ) voicemail. Cant add a note. Does that help ?
2023-02-03 06:57 AM
I don't think that really solves for the problem that I am facing. We have team A that is trying to sift through all of their VM's. They get numerous VM's for their team but also quite a few that take more in depth work from teams B, C, or D. It would almost be more cumbersome to give team B, C, and D access to Team A's inbox. What would be the most helpful would be for Team A to be able to forward a voicemail to team B, and say I have already done this research and this is why I am sending this to you. Instead they forward it and Team B has to do all the back research into that individual again. I am sure I can figure out a workaround but anything just becomes cumbersome. I never thought when we left our last system that forwarding something with a note would be a feature we would have to ask for, it just seems so basic.
2023-02-02 12:38 PM
As zoom voicemails can arrive as emails, seems like what you want is for everyone's voicemail emails to also go to a central mailbox where you can then forward as needed?
I wonder if you make a Zoom user with an email address of the central mailbox, then assign that user a Zoom Phone license, then add that user to the access list of a user's extension; does that central mailbox get a copy of the voicemail email messages? I think it will but not sure.....
2023-02-03 08:54 AM
So it seems that if you:
So any voicemail messages will also be sent as emails to *********** and so Team A can forward as needed to Teams B, C or D.
Does that not give you what you want?