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Call Queue - Auto Logout on No Answer

aBrown007
Explorer
Explorer

‎2023-02-01 11:03 AM

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

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1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-02-01 11:53 AM

Hello,

Currently, you cant have agents auto logout. However, there is a setting to set business hours after which agents will not receive calls, as long as they set their business hours. See screenshots below:

 

Call Queue:

sachinzoom_0-1675281115910.png

 

 

User settings: 

sachinzoom_1-1675281199306.png

 

 

If this helps, please accept the answer as an accepted solution.

 

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