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2023-01-31 11:45 AM
Hi, We have been using Zoom VDI client for many months. VDI offloading to the client works great. Today we started a demo of Zoom phone. Zoom phone media however is not offloaded to the VDI Plugin and calls fail. Do I need a registry key or something to force the Zoom Phone media to offload audio to the VDI plugin?
2023-01-31 12:19 PM
Do you meet the requirements listed in this doc: https://support.zoom.us/hc/en-us/articles/5175696114061
That is all I can think of initially....
2023-01-31 12:49 PM
I think so. We use VMWare Horizon 7 server I have VMware Horizon Client 8 (2209) on Windows 10 and 11. We have tried both Zoom VDI Client and plugin version 5.9 and 5.12. Like I mentioned before audio and video for Zoom Meetings is offloaded to the thin client plugin, but for unknown reason, the Zoom Phone does not offload.
2023-01-31 01:17 PM
Also, running a recent version of the Zoom app? 5.13.x?
2023-01-31 01:33 PM
We're running 5.12 but I will try 5.13 to rule that out too.
2023-01-31 02:40 PM
Same thing. Zoom meetings are offloaded, but the Zoom Phone media is not.
2023-02-01 09:47 AM
May be time for a Zoom support ticket I think!