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2023-02-01 11:03 AM
I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone. Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?
2023-02-01 11:53 AM
Currently, you cant have agents auto logout. However, there is a setting to set business hours after which agents will not receive calls, as long as they set their business hours. See screenshots below:
If this helps, please accept the answer as an accepted solution.