My external webcam was working fine with Zoom for months and then all of a sudden sometime in the past two weeks, it stopped working and instead my video is a black screen to participants and to myself. I tested this same external webcam with Google Meets and it's working fine on Google Meets so it's definitely something with Zoom.

My built in Mac Air laptop camera does work with Zoom but I cannot use it for meetings because it is damaged and I look blurry which is why I have been using the external webcam these past few months for Zoom meetings.

I tried the following to troubleshoot: uninstall/reinstall Zoom, upgrade my Mac software, restart computer, go into Zoom video settings to check everything; check my privacy/security settings to make sure Zoom has access to my camera.

Anyone else have a similar issue or know how to resolve?

Hi All - I have had a very frustrating experience, where my airpods appear to be connected to my computer and work initially during a zoom call but will stop transmitting audio after a few minutes. They still appear to be paired and connected to my computer and still even show up as an option within the zoom audio settings, but will not function properly. This is an issue across other airpods - not just one in particular. It also only happens during a zoom call, audio works fine while watching youtube/netflix for example.

Are there any settings that we need to be aware of that should help fix this? I have tried all of the other suggested items, such as disconnecting from other devices etc.  It is very clear to me that this is a zoom only issue.

Thanks for the help!

I use cloud recording very frequently to sell my classes. I find it very practical and convenient to use the recorded class registration form, so that people who buy my classes can register, and then I approve access when payment has been made.

What is not practical is to see the report of the people registered, and I find it tedious to have to search for a particular registration as the information is displayed in no particular order.

I propose as an improvement: that the registration report be sorted from the most recent date to the oldest date of registration (as default). That alone would be much more practical when searching for an enrollee.

If possible: the registration report could be sorted by name, last name, email or registration date.

Thank you very much !

I type live captions for Deaf and HOH students. I use a laptop, so my screen is rather small. The green annotation pencil button is in the way of where I type, but I've looked everywhere and can't find a way to get rid of it. Annotation is not enabled for participants and it may not show on the students' screens, but it's really getting in my way. Does anyone know how I can get the button to go away? 

hi Everyone

I'm a zoom host and recently, some people attending meetings are getting a weird glitch, where the "raise hand" just goes up by itself, have you herd of this, and can it be fixed?

It seams to also, for these people, happen with the "thumbs up" emoji as well. i was there when it happened and had no idea why it was doing this. any help is appreciated, thx so much.

I am using a Windows laptop with Microsoft Edge. I'm not sure why this is a new issue, but I can't seem to use the browser to sign in or launch meetings from Outlook. I use my school's SSO which directs me to sign in on the browser, but there seems to be the issue of the browser not being able to communicate with Zoom. It works the other way around, where signing in opens the browser, but not the browser to Zoom if that makes sense. I can't click on "Launch Meeting" buttons and I am forced to join via browser. I know the browser used to ask if it should always launch Zoom without needing to ask, but even after resetting my browser settings, it still doesn't communicate with the app. I can't sign in to the Zoom app and I can't join any meetings that require me to sign in.

I don't have this issue on any of my other windows devices, so I'm quite puzzled with this issue.

Dear all,

Please refer to below as problem symptom when occurring the defect.
We having an issue where my mouse input stops for my entire computer and I need to plug in my mouse again when I start a Zoom meeting. After 10-20 seconds or hang-up mouse input stops again and only fix I've found so far is this method. This doesn't occur with any other software. I am thinking this has to do with some setting related to mouse control, but I haven't found anything online about this yet.

Please see below step.
1. Plug in the wireless USB keyboard/mouse?
2. It is worked well.
3. Execute ZOOM software. And then show login in window.
At this time, wireless USB keyboard/mouse does not work. Other function is worked well. Only wireless USB keyboard/mouse has problem.
If I unplug wireless USB dongle and plug it again, wireless USB keyboard/mouse is worked well. But, If I execute ZOOM software again, issue is duplicated again.
This issue is duplicated some wireless USB keyboard/mouse.?
But, If I connect wireless USB keyboard/mouse to motherboard USB port directly, it is no problem.

This symptom is happening to apply KVM swith board.

Chipset information
KVM swith board chipset : ASIX Chipset AX68002
Problem mouse IC chipset : A582

So, please check it find a solution about this issue.

We are looking forward to hearing from you soon.

Thanks,
Best regards,
Marvin Yang.