I've been unable to sync one of our users cloud recordings with their correct title under the "Topic" section. I see that some of them do have the topic but most do not, they have "Google Calendar Meeting (not synced)". We use Google calendar with the Zoom add-on tool. So for I've tried removing and re-adding the Zoom add-on tool, signing the user out and back in of the tool, toggling the bi-directional sync option in their Zoom account and re-enabling permissions on the Google calendar side and so far nothing gets updated in their cloud recordings. We've also installed the Zoom app for Mac and have the latest version of Zoom installed and we still can't get it to sync with the correct "Topic" title

Details: 

Device - 2023 MacBook Pro

Version - 5.17.11 (31580)

This used to be an easy process but since the update, there no longer seems to be functionality to delete a poll from a meeting.  Furthermore, ALL polls saved in the Poll Library are showing up in ALL meetings which is a disaster.  Zoom please fix.  I'm using most current version on Chrome.  Does anyone have any solutions?

Hello Zoom family:

I've downloaded the Zoom Workplace APP(Version 6.3.5)on my macbook pro m4.

When I try to turn off the virtual background and click the 'None' option from the Virtual background, it still shows me a background (a picture of trees and waterview), but I'm unable to get rid of it.

Does anyone have this same problem?

I appreciate your help.

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud recordings. Does someone know how to recover it?

I'm trying to learn how to use dual monitors and share the Presentation View of PPT slides, which allows me to see the notes for each slide while sharing the other view without the notes. The problem is- I can't see the gallery view any more of the attendees, so if I want to interact with a specific student, I have no idea who is out there? 

Do I have to share the 'normal view' of PPT slides to be able to see the Gallery View of participants?

Also, a secondary issue, when I try to share the 'normal view' of PPT slides, sometimes the screen share 'auto-pauses'.  When I send students to 'Breakout Rooms' for a group task, usually, the previous screen share process has stopped, and it has to be restarted. The restarting process can throw fragments of screens around on the desktop views of the students, which is less than desirable.

Any thoughts on how to address this? Getting pretty frustrated here.

Thanks for your thoughts.

I am writing to express my frustration regarding unauthorised webinar invitations I have been receiving.

1. Unsolicited Invitations: I am being invited to webinars and meetings I did not sign up for. These invitations come from users who have added my email address without my consent.
2. No Unsubscribe Option: The invitations lack an unsubscribe link, preventing me from removing myself from their mailing list. This raises privacy concerns and violates standard data protection practices.

Steps I have already taken:

• Verified that I did not sign up for these webinars.
• Attempted to find an unsubscribe or opt-out option but found none.

What I need to happen immediately:

• Remove me from this particular user's invitation list to ensure I no longer receive further communications from them.
• Implement measures to prevent my email address from being added to any Zoom webinars, meetings, or invitations in the future without my explicit permission.

I have not included any personal or identifiable information in line with your community guidelines. I trust that Zoom will take privacy concerns seriously and address this issue promptly.

The only instructions I see to enable dual monitor mode is to go to my profile, click on settings/general.  Then check to box to enable dual monitor mode.  For the life of me, I can not find that option to check.

I have Zoom meetings with an office colleague and we share screens all the time.  When she shares her screen, out videos are shown at the top of the screen she is sharing - instead of on my second monitor.  I want to see our videos on one monitor and the shared screen on the other.

I frequently get meeting sign-up spam for both GoToWebinar and Zoom. The spam comes in saying that I've signed up for a meeting I've never heard of and have never signed up for. GoToWebinar has a link in their messages that says "Report Spam" which allows me to tell them the message is spam that I never signed up for. There is no such option in a Zoom message. It strikes me that Zoom should have a similar message in order to, if nothing else, track how the service is being (mis)used. My only choice is to either simply delete the message or cancel my registration for the meeting if I care to click through that link and suffer through another Zoom message saying the registration has been canceled. Please add a Report Spam option to your registration notices so, if nothing else, you can get an idea how your system is being misused. Thank you.

Hi,

I would like to file a complaint against a driving school that got a hold of my email address and keeps sending me unsolicited invitations to their advertising webinars which claim that I registered for their webinar. I have asked them to remove me from their webinar list, and they have not. This is deeply annoying, and I would guess they are doing it to other people. Is there any way to report someone for "zoom spam"?

I am a basic/free user so do not have access to customer support or web tickets. 

Hello, 

I have a question about sharing a particular screen using hotkeys.

I use a stream deck in my Zoom meetings, and often, I use the notes section on my external iPad to draw something out for the other person on the call.

Using the stream deck, I can use the 'share screen' function (as a hotkey), but then I have to manually select (with my mouse) the 'advanced share' function to use my iPad notes section for the screen share.

Can I bypass the manual aspect to automatically share the 'advanced share screen'?

I have contacted Stream Deck support, and they have directed me to Zoom.

If there is a hotkey function on Zoom, I can get the streamdeck to use it.

I really appreciate any help you can provide. 

James