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Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.
At the start of last month, I had a customer call where they raised a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite draggin...
You can help make Zoom even better by sharing your thoughts on your product experience. Your account owners or administrators just need to enable the Feedback to Zoom feature, which adds a feedback op...
Welcome to the Customer Success Forum on the Zoom Community! We are thrilled to extend a warm welcome to each and every one of you to the Customer Success Forum! This is a space where we come toge...
Previous versions of Zoom had a very conspicuous and easy to use red 'record' button displayed on the main menu bar which turned into an also easy to use stop/pause button during recording. This is now relegated to a drop down menu that takes several...
Anyone figure out how to get an account rep that handles your account without waiting weeks for followup? I thought the previous phone company we had was bad, but Zoom seems to be worse. It was great during the sales cycle, and then just utter crap o...
At the start of last month, I had a customer call where they raised a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite dragging. Their team struggled to keep track of and prior...
Bring back old zoom! Why is Workplace such a nightmare of clicks when i want to shuffle between meet and a doc I may have on second screen? I used to be able to tab between my meeting screen and other program i have open. Now i have to go in to Zoom ...
Imagine 5 to 15 retired seniors meeting to be taught and/or discuss a subject of interest. Sometimes all parties are in their homes connecting by Zoom. Sometimes everyone except the speaker is in one room like a church social hall or the back room of...
I just held a meeting with a client for about an hour. I definitely clicked record and we both heard the " this meeting is being recorded" But it is not in my cloud or on the computer. Can any one give me advice on how to recover it? Where it might b...
How can we better leverage Zoom's analytics tools to enhance customer success and drive engagement in our organization? Are there specific features or strategies that have proven effective for your team?
I'm a new Pro user. Signed up for Pro because I had hoped it would solve my audio-microphone issues. I am a music teacher and teach 95% of my lessons online using Zoom. Mysteriously(?) the function that allowed me to hear my students play their music...
Someone sent me a Zoom link for a meeting, I never received itI checked the box, trash and junk, but nothing. The email is workingZoom is working I log in with my work email same as my Zoom email; however, it seems to grab my Chrome browser email, wh...
You can help make Zoom even better by sharing your thoughts on your product experience. Your account owners or administrators just need to enable the Feedback to Zoom feature, which adds a feedback option in the Zoom desktop and mobile applications. ...
