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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice. My voice is loud and clear but no other sound. Need advice how to get both across. Thank you!... Show more

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   


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A Game-Changing AI Assistant: How Zoom's Custom AI Companion is Transforming the Modern Workplace

Hey there!  Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on. Let's face it - with the explosion of AI tools, our ... Show more

 

Hey there! 👋 Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on.

 

Let's face it - with the explosion of AI tools, our workdays have become more fragmented than ever. But here's where Zoom's Custom AI Companion really shines: it's an AI assistant that actually understands your organization's unique language and needs.

 

Top Features That Will Make Your Work Life Easier

  • Cross-platform note-taking that works everywhere - yes, even in Teams and Google Meet!

  • Smart integration with tools you already use (looking at you, Jira users 🙂)

  • Custom terminology and acronym recognition

  • Personalized coaching with custom avatars that speak your team's language

 

What I love most about this tool is how it tackles everyday workplace headaches:

  • Instantly find company policies and information when you need it

  • Generate meeting summaries that are actually ready to share with clients

  • Streamline onboarding with personalized training videos

  • Automate those repetitive tasks that eat up your day

 

To know more about how Custom AI Companion works, check out this 1-minute video📹

 

Custom AI Companion isn't just another AI tool - it's a comprehensive solution that brings order to the chaos of modern work life. By connecting your apps, streamlining communication, and personalizing the experience for each team member, it's helping organizations work smarter, not harder.

 

Have you tried Custom AI Companion in your workplace? I'd love to hear your experiences and tips in the comments below! 💬


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Level Up Your Team Collaboration with Zoom Team Chat Shared Spaces! 🚀

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a c... Show more

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a common purpose.

 

What are Shared Spaces? 🤔

A Shared Space is a private area within your Zoom Team Chat that groups specific users and related channels. Only members added to the Shared Space can access the channels within it – they're even hidden from general search!

 

Why Use Shared Spaces? 💡

  • Sensitive Projects & Major Announcements: Keep confidential information secure and focused. Perfect for mergers & acquisitions, earnings reports, or funding rounds.
  • Dedicated Departments & Teams: Silo communications for specific groups, preventing unnecessary noise and ensuring relevant discussions.
  • Large, Long-Term Projects: Organize growing channels and membership. Leverage the powerful feature to automatically sync new members with designated project channels!
  • Stay Organized Long-Term: Easily find related channels within a dedicated space, even for projects that aren't daily priorities.

 

Key Benefits:

  • Private & Secure: Keep sensitive information contained within the intended team.
  • Flexible Membership: Easily add internal and even external users to the entire space or just specific channels.
  • Reduced Toggle Tax: Access all relevant project channels within one designated area, minimizing switching between different parts of Zoom.
  • Efficient Onboarding: New team members added to a Shared Space can be automatically granted access to all relevant project channels.
  • Stay Organized: Group related channels logically for easy access and long-term management.

 

Admin Control & End-User Ease: ⚙️🧑‍💻

Admins have granular control over who can create Shared Spaces at both the account and group levels. They can also manage existing spaces, add/remove members, assign admins, and even create channels within them.

For end-users, creating a Shared Space is similar to creating a channel, with options for naming, adding members, and setting permissions. Easily manage members and add existing or new channels directly within the Shared Space.

 

Ready to streamline your team communication and boost productivity? Start exploring the power of Zoom Team Chat Shared Spaces today!

 

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How to Proctor Exams Online Using Zoom Meetings

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens M... Show more

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams.

“All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops.

As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple participants with ease.

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If the host opts not to allow participants to view shared screens, participants will only see video tiles in either gallery or speaker view. As more participants share their screens, additional pages will be created, enabling the host to navigate left and right to view all participants.

With this innovative feature, Zoom provides institutions with a robust solution for securely and efficiently conducting online exams, ensuring academic integrity and a seamless experience for all involved.

Linking here the knowledge-based article to learn more about All Screens Mode feature.

Want to learn more? Feel free to follow, share and join our Zoom Digital Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!


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Customer Advisory Board?

Hello, 

 

Does Zoom have a Customer Advisory Board? Or forum in which users can obtain Zoom updates and share feedback? 

 

Thanks, 

Jackie 

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Zoom’s security journey: Our 2024 bug bounty year in review

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights. At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited... Show more

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

 

At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.

 

 

Our multi-layered security approach

 


This year, we continued our strategic approach of running multiple complementary programs:

  • Public “VDP” Bug Bounty Program: our front door for the global security researcher community
  • Private Program: working closely with select researchers on sensitive features
  • Zoom VIP: collaborating with elite researchers on our most critical systems
  • Specialized challenges: targeted security initiatives for emerging products

“Our multi-tiered approach lets us match the right security talent with the right testing environments,” explained Sandra McLeod, interim Chief Information Security Officer at Zoom. “This strategy delivered exceptional results throughout 2024.”

 

 

By the numbers: A year of security wins

 


Our bug bounty programs saw impressive engagement this year, with hundreds of unique vulnerabilities identified and addressed. Zoom’s engineering team’s efforts have resulted in a significant reduction in the average time-to-fix compared to previous years. Average time to resolution improved by over 90% from February 2024 to January 2025, and researcher participation doubled during the same period. According to HackerOne, the Zoom Bug Bounty program is among the top 10 with regard to bounty payouts across their entire platform. The statistics tell a compelling story: our security team resolved critical issues before they could be exploited, protecting our users while rewarding the talented researchers who help safeguard our platform.

 

 

Notable security improvements

 


Several standout vulnerabilities discovered through our programs led to key security improvements, including:

  • Enhanced authentication mechanisms across multiple services
  • Hardened API endpoints against emerging exploitation techniques
  • Strengthened data access controls in our cloud infrastructure
  • Refined permission systems in our collaboration tools

Each vulnerability addressed represents not just a patch, but a learning opportunity that has made our entire development process more secure.

 

 

Celebrating our security researchers

 


Behind every vulnerability report is a dedicated security researcher who chose to work with us to make Zoom more secure. We’re immensely grateful to this community and proud to highlight some exceptional contributors:

  • Several researchers achieved “elite” status in our program this year
  • Our top contributor identified 12 significant vulnerabilities
  • We welcomed hundreds of first-time reporters to our program

“The relationship between Zoom and the security research community has never been stronger,” noted our Bug Bounty program manager Clara Andress. “The collaborative atmosphere has fostered mutual respect and produced outstanding security outcomes.”

 

 

Looking ahead: Security in 2025

 


As we enter the new year, we’re excited to announce several enhancements to our bug bounty initiatives:

  • Expanded scope to include our newest product offerings
  • Increased bounty amounts across all severity levels
  • Faster triage process through enhanced automation
  • More specialized challenge events focused on emerging technologies

Our commitment remains unwavering: to build the most secure communications platform possible through open collaboration with the security community.

 

 

Join us on our security journey

 


Whether you’re an experienced vulnerability researcher or just starting your security journey, we invite you to participate in our bug bounty programs. Together, we can continue building a more secure digital world. Submit your ‘@wearehackerone.com’ email address to bugbounty@zoom.us to join the team.

To learn more about Zoom privacy and security, visit our Trust Center. Found a bug? Submit a vulnerability issue here.

 

 

***Original article published in the Zoom Blog.


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🌟 Shine with Zoom this May 🌟

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into ne... Show more

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

 

Here’s what’s coming up:

 

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

 

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

 

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

 

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

 

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

 

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Resolved! Inquiry About Special Plans for Non-Profit Organizations

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaborati... Show more

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.

As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.

Could you please provide information regarding any special plans or considerations available for non-profits?

Thank you for your assistance. 


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Zoom Workplace: Revolutionizing Frontline Operations

Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated s... Show more

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Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated shift-based chat groups, real-time activity feeds, shift swapping, and task tracking—all accessible via the mobile app. The integration of AI Companion provides automated shift summaries and smart search capabilities, streamlining daily operations.

 

A standout feature is the push-to-talk (PTT) functionality, which enables instant voice communication at the press of a button. This feature, reminiscent of traditional walkie-talkies, allows employees to connect seamlessly without the need for additional hardware. It's especially beneficial in environments where quick, hands-free communication is essential.

 

For managing tasks and tracking progress, Zoom Workplace for Frontline offers robust tools. Another feature is the Activity Center which provides a centralized location to view and manage tasks, ensuring that frontline workers can stay organized and focused on their responsibilities.

 

Additionally, another feature called scheduling tracking fields for shift management which supports shift swapping, allowing employees to request and manage shift changes directly from their mobile devices. This feature enhances flexibility and ensures adequate staffing levels.

 

These innovations reflect Zoom's commitment to providing versatile solutions that cater to both frontline workers and knowledge-based teams, aiming to improve connectivity, efficiency, and overall workplace productivity.

 

Related Articles:

Zoom Communications Launches Zoom Workplace for Frontline to Enhance Mobile Connectivity and Efficiency for Frontline Workers

 

Zoom Workplace for Frontline now available to improve on-shift communications and work management for frontline workers

 

 


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Resolved! How do I obtain a BAA to be HIPAA compliant?

Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also... Show more

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.  

 

Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!

 

Thank you 


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