The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke.

Anyone have any suggestions?

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem.  Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to write on pdfs

thanks so much

Andrew

I am trying to create a Zoom account for my job. I accidentally selected an education account as I am training teachers (I thought maybe there would be teacher specific content). I WILL NOT be working with students. Now, I cannot create the account without it being validated. Please help!!!!

Thank you so much for taking the time to join our May What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event.

Check out the recording of today's event here.

Our Next What's New Webinar is on June 27th. You can also find the list of our upcoming events in the Customer Success Events page.

Below we have summarized the key themes from the Q&A. If you have any additional questions or follow up, kindly post a reply in the comments and a Zoomie will respond promptly.

Key Question Themes:

AI Companion Security

Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.

• How Zoom AI Companion features handle your data
• Zoom AI Companion Security and Privacy Whitepaper
• Zoom Trust Center

LTI Pro

• Configuring LTI Pro
• Adding the Zoom LTI Pro App

AI Companion for Education and Healthcare

Healthcare and education customers have unique industry-specific data security and privacy concerns. As such, for those customers with BAAs in place with us, certain AI Companion features will be made available once the necessary HIPAA compliance is provided for these features.

Currently, Meeting Summary, Smart Recording for Meetings, and Thread Summary for Team Chat are available for Healthcare and Education accounts with BAAs in place. The admin settings for these features are all disabled and locked by default.

AI Companion Features

• Getting started with Zoom AI Companion features
• Zoom AI Companion Support

Zoom Workplace

• Frequently asked questions about Zoom Workplace
• Changing the appearance and color of the Zoom Workplace app
• What to expect with your new Zoom Workplace bundle
• Zoom Events Training and Enablement Hub

Customizing Zoom Waiting Room

• Customizing your Zoom waiting room

Zoom Spaces

• Configuring wayfinding for Workspace Reservation
• Using the desktop Workspace Reservation app
• Enabling Visitor Management for the account

You can also stay informed with up-to-date release notes that include detailed descriptions of new features, enhancements, modifications to existing features, and resolved issues. Easily navigate through updates by either date or product to explore the latest additions in the newest version of Zoom.

We are looking forward to seeing you on June 27th for the next webinar in this awesome series!

At the start of last month, I had a customer call where they raised  a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite dragging. Their team struggled to keep track of and prioritize meeting requests. They basically wanted to streamline their scheduling process and improve efficiency.

So I recommended they take advantage of the Zoom Scheduler Routing Forms, it allows you to create customizable forms that automatically route meeting requests to the appropriate person or team based on the information provided by the scheduler.

How it Works:

1. Create a Routing Form: Design a form with specific questions relevant to your scheduling needs (e.g., meeting topic, location, or urgency).   
2. Set Up Routing Rules: Define the rules for routing based on the form responses. For example, you could route requests to different teams or individuals based on the meeting topic.
3. Share the Scheduling Link: Once the routing form is set up, share the unique scheduling link with others.
4. Automatic Routing: When someone schedules a meeting using the link, they'll be prompted to fill out the form. Their responses will then be used to automatically route the meeting request to the appropriate person or team.  
    

Luckily, they were open to the idea and tried to implement it on their IT, HR, sales, and customer support departments. They soon realized that this tool helped customers save time and improve their team's response times. They gladly shared what they did with the feature in a sync with me last week.

They had their IT support teams route requests based on issue severity. Their HR directed interview requests to the appropriate hiring managers. And their Sales teams qualified leads and scheduled product demos more efficiently. It was a fun and engaging meeting, good enough to share this here to let Zoom users know that it's available and it works.

By automating the routing process, Zoom users can ensure that meeting requests are handled promptly and effectively. I'm sharing this in hopes that Zoom Users can get the most out of the Zoom Scheduler and have the right attendees book the right meetings. 

Bring back old zoom!

Why is Workplace such a nightmare of clicks when i want to shuffle between meet and a doc I may have on second screen?

I used to be able to tab between my meeting screen and other program i have open. Now i have to go in to Zoom - Window- Workplace meet to get back to my colleagues? There is NOTHING anywhere on this BASIC issue.

3 clicks too many!!!!

We will be moving to BigMarker if this isnt fixed in the next few months. 

Bring the DOGE into Zoom. 

Imagine 5 to 15 retired seniors meeting to be taught and/or discuss a subject of interest. Sometimes all parties are in their homes connecting by Zoom. Sometimes everyone except the speaker is in one room like a church social hall or the back room of a small restaurant with a large screen TV and an upgraded microphone/camera on a laptop.

The problem is that most of the time there are a mix of people in the room on phones, tablets or laptops; There are also people in the room depending on a communal monitor, speaker, mike and camera to participate. Finally, there are some people trying to be in both worlds with a phone for speaker and mike, but using the monitor to see the group. 

The pure groups work fine but the mixed groups have problems with not enough volume, not enough mike sensitivity and feedback.

I am sure that part of the problem involves managing the layout of the groups but part of the problem is not having the right equipment. We are not a business with mega bucks to spend on IT consultants and room rentals. How do I identify equipment that is likely to work in this environment, is portable, and is durable. 

I'm a new Pro user.

Signed up for Pro because I had hoped it would solve my audio-microphone issues. I am a music teacher and teach 95% of my lessons online using Zoom.

Mysteriously(?) the function that allowed me to hear my students play their musical instruments live during our lessons seems to have gone away, or its service level has significantly degraded.

So now, I can't hear my students playing their instruments. Or, what I can hear, cuts in and out constantly preventing me from truly hearing a student's performance (which is critical when you teach the way I do).

To add to my frustration (I have had to cancel lessons two weeks in a row; this is seriously impacting my ability to do business), I cannot seem to get telephone or even chat support from Zoom Tech Support. I thought my Pro subscription would give me these advantages.

So, I'm appealing for help. I don't think my business can tolerate 3 weeks of lost billable hours. Please help me ASAP!