Have you been considering whether your organization could benefit from implementing Online Fax services?

Zoom Phone Online Fax is an electronic fax service enabling users to send and receive faxes without a traditional fax machine. It's available for Zoom Phone Pro and various Zoom Workplace plan subscribers. Users can exchange PDF files and utilize features such as auto receptionist and shared line group caller IDs for faxing.

Fax usage is charged per page for certain plans, while others offer unlimited faxing. Currently, the service is limited to US and Canada users and supports only black and white faxes. Users can manage and view their fax logs through the Zoom Workplace app or web portal.

Additionally, Online Fax requires a Zoom Phone Pay-As-You-Go (PAYG) or Prepay plan to be activated.

To enable to disable the Online Fax, please refer to the Knowledge Based Article regarding Enabling or Disabling Online Fax. You may also browse additional Knowledge Based Article about Understanding Online Fax Licensing.

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.

Our multi-layered security approach

This year, we continued our strategic approach of running multiple complementary programs:

• Public “VDP” Bug Bounty Program: our front door for the global security researcher community
• Private Program: working closely with select researchers on sensitive features
• Zoom VIP: collaborating with elite researchers on our most critical systems
• Specialized challenges: targeted security initiatives for emerging products

“Our multi-tiered approach lets us match the right security talent with the right testing environments,” explained Sandra McLeod, interim Chief Information Security Officer at Zoom. “This strategy delivered exceptional results throughout 2024.”

By the numbers: A year of security wins

Our bug bounty programs saw impressive engagement this year, with hundreds of unique vulnerabilities identified and addressed. Zoom’s engineering team’s efforts have resulted in a significant reduction in the average time-to-fix compared to previous years. Average time to resolution improved by over 90% from February 2024 to January 2025, and researcher participation doubled during the same period. According to HackerOne, the Zoom Bug Bounty program is among the top 10 with regard to bounty payouts across their entire platform. The statistics tell a compelling story: our security team resolved critical issues before they could be exploited, protecting our users while rewarding the talented researchers who help safeguard our platform.

Notable security improvements

Several standout vulnerabilities discovered through our programs led to key security improvements, including:

• Enhanced authentication mechanisms across multiple services
• Hardened API endpoints against emerging exploitation techniques
• Strengthened data access controls in our cloud infrastructure
• Refined permission systems in our collaboration tools

Each vulnerability addressed represents not just a patch, but a learning opportunity that has made our entire development process more secure.

Celebrating our security researchers

Behind every vulnerability report is a dedicated security researcher who chose to work with us to make Zoom more secure. We’re immensely grateful to this community and proud to highlight some exceptional contributors:

• Several researchers achieved “elite” status in our program this year
• Our top contributor identified 12 significant vulnerabilities
• We welcomed hundreds of first-time reporters to our program

“The relationship between Zoom and the security research community has never been stronger,” noted our Bug Bounty program manager Clara Andress. “The collaborative atmosphere has fostered mutual respect and produced outstanding security outcomes.”

Looking ahead: Security in 2025

As we enter the new year, we’re excited to announce several enhancements to our bug bounty initiatives:

• Expanded scope to include our newest product offerings
• Increased bounty amounts across all severity levels
• Faster triage process through enhanced automation
• More specialized challenge events focused on emerging technologies

Our commitment remains unwavering: to build the most secure communications platform possible through open collaboration with the security community.

Join us on our security journey

Whether you’re an experienced vulnerability researcher or just starting your security journey, we invite you to participate in our bug bounty programs. Together, we can continue building a more secure digital world. Submit your ‘@wearehackerone.com’ email address to bugbounty@zoom.us to join the team.

To learn more about Zoom privacy and security, visit our Trust Center. Found a bug? Submit a vulnerability issue here.

***Original article published in the Zoom Blog.

👋 Welcome to the Customer Success Forum on the Zoom Community! 🚀

We are thrilled to extend a warm welcome to each and every one of you to the Customer Success Forum! This is a space where we come together to foster a vibrant community, share ideas & events, collaborate, and empower each other to achieve remarkable success with Zoom's platform.

For those who are new to the community or simply want a refresher, allow us to introduce ourselves. We are the Customer Success Team at Zoom, our mission is simple yet profound: to ensure that you get the most out of your Zoom experience. Whether you're a seasoned Zoom pro or just starting, our goal is to help you optimize your usage and fully leverage the platform's capabilities. We're here to answer your questions, provide guidance, and offer best practices so that you can unlock the full potential of Zoom for your specific needs.

Here, you'll find a diverse community of passionate individuals who are eager to collaborate, offer guidance, and connect with like-minded professionals. We encourage you to share your success stories, ask questions, and provide valuable feedback to help each other grow and thrive.

Zoom has always been about connecting people and fostering collaboration, and this forum embodies that spirit. By joining this dynamic community, you gain access to a wealth of knowledge and expertise. Here, you can learn from fellow Zoom users, share your own experiences, and take advantage of exclusive insights from our team.

To ensure a positive and productive experience for everyone, we kindly ask you to review and follow our community terms and guidelines. We believe in respectful communication, active participation, and nurturing a welcoming atmosphere where diversity is celebrated.

So, without further ado, let's embark on this exciting journey together! Jump into the discussion and let's forge meaningful connections as we continue to learn and excel within the Zoom platform. To get started we have two questions for you: 

1. Where are you located? 
2. What are you most interested in learning more about?

Thank you for being a part of this vibrant community! 🎉

Let's make every Customer Success story a remarkable one! 💪