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2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Add collaborative browsing to your web page with Zoom Cobrowse SDK

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications. We are excited to announce the launch of Zoom Cobrowse SDK. Cobrowse, short for collaborative browsing, is ... Show more

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.

 

 

We are excited to announce the launch of Zoom Cobrowse SDK. Cobrowse, short for collaborative browsing, is a web-based visual engagement tool that allows a customer and a support agent to securely navigate and interact with a webpage in real-time. Whether troubleshooting technical issues, completing forms, or providing guided walkthroughs, Cobrowse empowers businesses to enhance customer experiences with seamless and personalized support.

The Zoom Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications. It’s built with simplicity in mind — requiring no plugins, no downloads, and offering quick integration into your existing customer flows.

 

Key features

  • Frictionless and secure screen-sharing: Customers can share their screens without installing any software. By using simple PIN-based access, agents can join sessions securely and assist customers in real time.

  • Annotations: Agents can annotate directly on the webpage, highlighting elements, drawing attention to key sections, or marking actionable items. This makes it easier to guide users step by step.

  • Data masking: The SDK is designed with robust security features, allowing businesses to configure rules that help prevent agents from viewing sensitive end-user information, such as passwords or personal data. Sensitive fields can be masked supporting enhanced data protection and peace of mind for consumers.

 

Transform customer engagement

The Zoom Cobrowse SDK brings a new level of efficiency and personalization to customer support. Businesses across industries — from ecommerce and financial services to tech support — can leverage this powerful tool to:

  • Resolve issues faster: Navigate alongside customers to troubleshoot issues or complete transactions in real time.

  • Reduce customer frustration: Eliminate the back-and-forth of traditional support by visually guiding customers to solutions.

  • Enhance customer satisfaction: Deliver seamless, interactive support experiences that build trust and loyalty.

 

Cobrowse vs. screen-sharing

While both Cobrowse and screen-sharing enable real-time collaboration, they are designed for different use cases. Here's a quick comparison to help you understand the unique advantages of Cobrowse:

 

Screenshot 2025-01-14 at 10.16.51 AM.png

 

The Zoom Cobrowse SDK goes beyond functionality, offering a secure, scalable, and intuitive solution that integrates effortlessly with your existing platforms.

Customers are at the center of all the products we build at Zoom. With the Cobrowse SDK, we want to empower businesses to build stronger relationships with their customers.

 

Get started today

Ready to get started?

 

Discover how Zoom’s Cobrowse SDK can help you transform customer engagement and create lasting connections with your audience.


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January's Must-Attend Zoom Digital Customer Success Events!

Happy New Year!  We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there! Janua... Show more

Happy New Year! 🎉 We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there!

 

January 9 - What's New at Zoom - Nov/Dec 2024 - Register Here

Stay ahead in the fast-paced world of digital communication! Join us to explore the latest features, updates, and innovations Zoom has to offer. Whether you're a Zoom pro or just starting out, our expert hosts will walk you through new tools, from enhanced collaboration features to cutting-edge security enhancements. Get insights to optimize your Zoom usage, boost productivity, ask questions, share feedback, and connect with fellow Zoom enthusiasts.

 

 

January 15 - Zoom Workplace Open Office - Register Here

An engaging and interactive event designed to showcase how Zoom’s tools can transform your workplace into a seamless and productive environment. This event is packed with insights, new features, and pro tips to help you and your team maximize the value of Zoom’s comprehensive workplace solutions

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

 

January 22 - Zoom AI Companion Open Office - Register Here

This event is designed to demonstrate how AI is transforming collaboration and productivity across the Zoom platform. Dive into the latest innovations, gain practical insights, and explore new features that empower your team to work smarter, not harder.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

 

January 30 - Business Services Open Office - Register Here

This event highlights how Zoom’s business tools can elevate your organizational operations and enhance customer engagement. Learn valuable insights, discover the latest features, and get best practices to help you and your team harness the full potential of Zoom’s business services.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

 

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

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How to retain meeting links with account consolidation, associated domains & vanity URLs?

The title says it all. I’m planning to consolidate 2 accounts into 1. Both accounts have associated domains and vanity URLs enabled with Zoom, causing them both to have vanity Zoom Meeting links for users. We’re trying to prevent all of the users’ Zo... Show more
The title says it all. I’m planning to consolidate 2 accounts into 1. Both accounts have associated domains and vanity URLs enabled with Zoom, causing them both to have vanity Zoom Meeting links for users. We’re trying to prevent all of the users’ Zoom Meeting links from being broken by the migration from account #1 to account #2. Is this possible?

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Resolved! Customer Case Studies

Hello

 

I am just curious how a company gets listed on this directory

explore.zoom.us/en/customer_stories/good-american

 

Does zoom reach out to the brands or can we apply to be featured on these pages?

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Aktualisierung nicht möglich

- Ich möchte / muss Zoom aktualisieren, aber leider wird mir im Client die Option Nach Updates suchen gar nicht angeboten. Muss ich das irgendwo erlauben? - Wenn ich alternativ das jetzige zoom deinstalliere und die neue Version installiere sind, dan... Show more

- Ich möchte / muss Zoom aktualisieren, aber leider wird mir im Client die Option Nach Updates suchen gar nicht angeboten. Muss ich das irgendwo erlauben?

- Wenn ich alternativ das jetzige zoom deinstalliere und die neue Version installiere sind, dann auch die Konteneinstellungen weg? (ich bin admin für 2 Lizenzen und habe das letztes Jahr irgendwie hin bekommen)

zur Info: ich nutze noch Windows 10.


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NEU HIER: Einladungen kommen nicht an

Hallo zusammen, wer kann helfen, denn meine Einladungen kommen nicht an. 

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Where is the Recording & Transcript tab??

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't fi... Show more

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't find "Account Settings."

The only thing I see under Account Management is "Account Profile" and "Reports." No Account Settings. In "Account Profile" I only see my account type, my role, and my meeting capacity. "Reports" is also a dead-end.

I just want to record a 5-minute presentation on my computer. Please tell me if this is a bug or not and how to fix it. I can't use Clips because it only allows for 2-minute recordings. Please help!


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zoom fails on new win11 machine

I have been using zoom for years. I have a brand new windows 11 machine; all updates/patches/software everyting up tp date. My weekly zoom meeting worked fine the first time on this new machine, but not since. I click the link to enter the meeting, a... Show more

I have been using zoom for years. I have a brand new windows 11 machine; all updates/patches/software everyting up tp date. My weekly zoom meeting worked fine the first time on this new machine, but not since. I click the link to enter the meeting, as I have always done; the meeting opens, we have video. Unlike when zoom used to work, a window pops up with a button that says Use Computer Audio. When I click that button, the zoom application simply quits, the window disappears, connection lost. Please tell me how to correct this situation, or fix the program, or something.


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Singing voice quality in high register

I'm working with my vocal coach via zoom.  I'm a soprano and microphone cuts out on any notes above c on the staff.  In other words, higher frequencies cut out.  On his end.

What setting can we use to fix this?  Thanks

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Can An Affiliate Program Be Instituted For Referrals?

Can An Affiliate Program Be Instituted For Referrals?

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