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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Latest Posts Trending Posts Solved Unanswered

📢Zoom Status URL Change coming August📢

※English follows Japanese Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00） 移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいU... Show more

※English follows Japanese

Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。
移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00）

移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいURLへ更新してください。特に、スパムフィルターやファイアウォールでドメイン制限をしている場合はご注意ください。

詳細は下記サイトをご確認ください：
https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997

Zoom’s Service Status page is transitioning from status.zoom.us to www.zoomstatus.com.
Transition date and time: August 14, 2025, from 1:00 to 2:00 AM UTC
(It corresponds to August 14, 2025, 10:00–11:00 AM JST.)

To ensure uninterrupted access and notifications, please add www.zoomstatus.com to your allow list and update your subscriptions—whether via email, SMS, Slack/Webhooks, or RSS/Atom feeds—to the new URLs. If you have firewalls or spam filters blocking the old domain, make the necessary adjustments beforehand.

For more details, please visit:
https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997


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ZOT
By
• Community Champion | Employee
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Resolved! Zoom Tasks Highlights

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed. Our challenges are tasks are scattered a... Show more

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed.

 

Our challenges are tasks are scattered across chat, email, docs and spreadsheets, people leave meetings without clarity on the next steps. Manual taking notes consumes time and reminders causing duplication and confusion.

 

Zoom Task bridges the gap between conversation and action - turning ideas into outcomes without switching platforms.

Zoom Task is a built in task management solution embedded directly within

Zoom Meetings

Zoom Team Chat

Zoom Docs

Zoom Mail and Calendar

 

With the Zoom task and Ai companion power

📌 Centralized Task Management


Create and manage tasks directly within Zoom—no need to switch to external apps like Asana, Trello, or ClickUp. 

 

🧠 AI-Powered Task Generation


Zoom’s AI Companion suggests action items based on meetings, emails, and chat messages.

 

📅 Integrated with Zoom Mail & Calendar


Tasks show up alongside meetings and email, helping you plan and prioritize more effectively.

 

⚡ Faster Follow-through
Create tasks in real time during meetings or from chat messages.

No need to wait for someone to “write it down.”

 

👥 Improved Accountability
Assign tasks with clear owners and deadlines.

Track status and ensure nothing slips through the cracks.

 

📲 Works Across Devices
Access and manage your task list from desktop, web, or mobile—wherever you work.

 

📈 Increased Productivity
Minimize app-switching and context loss.

Everything happens inside Zoom, where your team already collaborates.

 

🔒 Secure & Streamlined
Built into Zoom’s ecosystem—no extra vendors, logins, or security risks.

 

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Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver. You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college cou... Show more

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

 

 

You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college courses, online webinars, and an actual job title. It’s a new field of study, but you don’t have to go back to school to become an expert in creating successful prompts. You can write prompts like you’re chatting with a colleague.

 

Taking time with a better prompt can return better results

 

Whenever there’s a new technology, there can be a learning curve regarding how we should interact with it. In previous decades, you’d have to learn complex programming languages or workflows, but with generative AI, you should just talk to it in your own words.

That doesn’t mean there aren’t ways to improve your AI results. If you’ve used Zoom AI Companion before, you may be familiar with some already, such as:

  • Summarize the key points of this meeting.
  • Write an email summarizing the remaining action items.
  • What meetings do I have today?

     

These are simple, straightforward prompts that can quickly give you exactly what you’re asking for. But when you write more detailed prompts, you’ll find that your generated responses can be richer, fuller, and closer to what you wanted in the first place. And you don’t need to make it complicated to get those results.

 

AI prompt guidelines to keep in mind

 

As we break down what makes a good prompt, remember that there’s no need to limit the length of a prompt. AI Companion doesn’t get tired of long-winded requests like humans do. You’re not writing a request for a human, so don’t force yourself to write like you are.

Here are the four most important components of creating a successful AI Companion prompt:

  1. Be specific and give context. Provide detailed context and the exact information you’re looking for. Include why you’re requesting it and what you want it to look like.
  2. Use clear instructions for analysis. State how you want AI Companion to think about the information you’re prompting about. You might need a summary, extract specific points, or provide detailed insights.
  3. Leverage background information. Include up-to-date background information about the subject to give the model the best opportunity to provide accurate information back to you.
  4. Ask for a specific type of output. Based on the other information you provide, frame your prompt to give AI Companion a clear task to complete. 

 

The anatomy of a well-written AI prompt

 

Now that we have the main pillars of what makes a prompt successful, let’s look at the anatomy of a prompt. What do you need to deliver to improve your odds of being successful?

  1. Tell AI Companion who it is. AI Companion is a skilled role-player. Tell it what kind of character you want it to be for this prompt. Maybe that’s an “expert HR specialist,” a “professional data analyst” or even a “Shakespeare enthusiast.”
  2. Define what AI Companion needs to do. AI Companion needs instructions. Since you’re in charge, you need to clearly state the kind of work you want it to do, such as “Write an email,” “Analyze this data set,” or “Draft this sonnet.”
  3. Show AI Companion where to look for information. You can directly upload files, include meeting summaries, or ask it to look up the complete works of a famous playwright.
  4. Determine how AI Companion should deliver the result. By specifying how you want the results, you give clear parameters for what you’re expecting. This makes it easier to deliver something that you want, whether it’s a bulleted list, a data table, or a Shakespearean sonnet.

     

If, after following all of this advice, you still don’t have the perfect result, that doesn’t mean you need to start over. You can even ask AI Companion to refine your prompt or even provide examples of something closer to what you want. When you get your results, remember to check for accuracy. AI tools can make mistakes, and it’s important to fact-check your results as you would for anything you write.

 

For more tips with AI prompts, download our AI Companion prompt checklist. 

 

AI prompt best practices to keep in mind

 

Here’s a real example from one of our own Zoomies, who often uses AI Companion directly in Zoom Docs. Read the prompt below, and notice how long it is: 

 

You are an expert trainer who specializes in onboarding new employees. Leverage the job description and the meeting transcript to identify training gaps in order to create a new employee onboarding plan. The plan should be provided in a table covering 6 weeks with tasks, task owners, and due dates to address the training gaps and successfully onboard the employee to learn about [COMPANY NAME], the [COMPANY] products, and the minimum requirements for the employee to meet.

 

There are a few things to note about this example:

  1. It’s written very clearly. It’s formatted as a list for our purposes, but you don’t have to enter it like that. It leaves little room for AI Companion to give any results other than what they are asking for. 
  2. It offers external sources. Pointing to a meeting transcript ensures that AI Companion knows the context behind the request.
  3. It’s a template. Saving a good prompt so you can quickly reuse it makes it simple to edit it for future requests.

     

This is just one example of how you can use the structure and anatomy of a good prompt to quickly and efficiently get your ideas across to AI Companion. You can even copy and paste it directly into the Zoom Workplace side-panel or Zoom Docs and try it out for yourself. Find more great ready-to-use prompt examples for your situation in our AI Companion persona use case library.

 

Actual AI Companion results and response speed may vary depending on prompt, product settings, and available data.

 

Practice your AI prompts anywhere in Zoom Workplace with AI Companion 2.0

 

Prompt engineering and generative AI are still new, and more people are getting introduced to them every day. AI Companion 2.0 goes further than simple questions and simple answers, so let’s look at some of what you can do with AI Companion 2.0:

  • Access current and past meeting summaries so you can reference key points, compile feedback, and query past conversations.
  • Develop communications based on meeting content, such as product specifications, project briefs, or agendas for upcoming meetings.
  • Stay updated on important conversations by summarizing chat channels and providing action items.
  • Use the AI Companion side panel to analyze and develop content based on uploaded documents. For example, add a campaign brief document to develop campaign ideas and taglines.

     

 

Learn more about what you can do with AI Companion 2.0 in Zoom Workplace.

AI Companion is included at no extra cost for all eligible paid accounts.

 

 

***Original article posted in Zoom Blog.


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Jump Into June with Zoom-tastic Events 🎉

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to ge... Show more

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

 

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

 

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

 


💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.

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Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice. My voice is loud and clear but no other sound. Need advice how to get both across. Thank you!... Show more

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   


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A Game-Changing AI Assistant: How Zoom's Custom AI Companion is Transforming the Modern Workplace

Hey there!  Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on. Let's face it - with the explosion of AI tools, our ... Show more

 

Hey there! 👋 Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on.

 

Let's face it - with the explosion of AI tools, our workdays have become more fragmented than ever. But here's where Zoom's Custom AI Companion really shines: it's an AI assistant that actually understands your organization's unique language and needs.

 

Top Features That Will Make Your Work Life Easier

  • Cross-platform note-taking that works everywhere - yes, even in Teams and Google Meet!

  • Smart integration with tools you already use (looking at you, Jira users 🙂)

  • Custom terminology and acronym recognition

  • Personalized coaching with custom avatars that speak your team's language

 

What I love most about this tool is how it tackles everyday workplace headaches:

  • Instantly find company policies and information when you need it

  • Generate meeting summaries that are actually ready to share with clients

  • Streamline onboarding with personalized training videos

  • Automate those repetitive tasks that eat up your day

 

To know more about how Custom AI Companion works, check out this 1-minute video. 📹

 

Custom AI Companion isn't just another AI tool - it's a comprehensive solution that brings order to the chaos of modern work life. By connecting your apps, streamlining communication, and personalizing the experience for each team member, it's helping organizations work smarter, not harder.

 

Have you tried Custom AI Companion in your workplace? I'd love to hear your experiences and tips in the comments below! 💬


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Level Up Your Team Collaboration with Zoom Team Chat Shared Spaces! 🚀

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a c... Show more

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a common purpose.

 

What are Shared Spaces? 🤔

A Shared Space is a private area within your Zoom Team Chat that groups specific users and related channels. Only members added to the Shared Space can access the channels within it – they're even hidden from general search!

 

Why Use Shared Spaces? 💡

  • Sensitive Projects & Major Announcements: Keep confidential information secure and focused. Perfect for mergers & acquisitions, earnings reports, or funding rounds.
  • Dedicated Departments & Teams: Silo communications for specific groups, preventing unnecessary noise and ensuring relevant discussions.
  • Large, Long-Term Projects: Organize growing channels and membership. Leverage the powerful feature to automatically sync new members with designated project channels!
  • Stay Organized Long-Term: Easily find related channels within a dedicated space, even for projects that aren't daily priorities.

 

Key Benefits: ✨

  • Private & Secure: Keep sensitive information contained within the intended team.
  • Flexible Membership: Easily add internal and even external users to the entire space or just specific channels.
  • Reduced Toggle Tax: Access all relevant project channels within one designated area, minimizing switching between different parts of Zoom.
  • Efficient Onboarding: New team members added to a Shared Space can be automatically granted access to all relevant project channels.
  • Stay Organized: Group related channels logically for easy access and long-term management.

 

Admin Control & End-User Ease: ⚙️🧑‍💻

Admins have granular control over who can create Shared Spaces at both the account and group levels. They can also manage existing spaces, add/remove members, assign admins, and even create channels within them.

For end-users, creating a Shared Space is similar to creating a channel, with options for naming, adding members, and setting permissions. Easily manage members and add existing or new channels directly within the Shared Space.

 

Ready to streamline your team communication and boost productivity? Start exploring the power of Zoom Team Chat Shared Spaces today!

 

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How to Proctor Exams Online Using Zoom Meetings

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens M... Show more

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams.

“All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops.

As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple participants with ease.

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If the host opts not to allow participants to view shared screens, participants will only see video tiles in either gallery or speaker view. As more participants share their screens, additional pages will be created, enabling the host to navigate left and right to view all participants.

With this innovative feature, Zoom provides institutions with a robust solution for securely and efficiently conducting online exams, ensuring academic integrity and a seamless experience for all involved.

Linking here the knowledge-based article to learn more about All Screens Mode feature.

Want to learn more? Feel free to follow, share and join our Zoom Digital Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!


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Customer Advisory Board?

Hello, 

 

Does Zoom have a Customer Advisory Board? Or forum in which users can obtain Zoom updates and share feedback? 

 

Thanks, 

Jackie 

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Zoom’s security journey: Our 2024 bug bounty year in review

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights. At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited... Show more

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

 

At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.

 

 

Our multi-layered security approach

 


This year, we continued our strategic approach of running multiple complementary programs:

  • Public “VDP” Bug Bounty Program: our front door for the global security researcher community
  • Private Program: working closely with select researchers on sensitive features
  • Zoom VIP: collaborating with elite researchers on our most critical systems
  • Specialized challenges: targeted security initiatives for emerging products

“Our multi-tiered approach lets us match the right security talent with the right testing environments,” explained Sandra McLeod, interim Chief Information Security Officer at Zoom. “This strategy delivered exceptional results throughout 2024.”

 

 

By the numbers: A year of security wins

 


Our bug bounty programs saw impressive engagement this year, with hundreds of unique vulnerabilities identified and addressed. Zoom’s engineering team’s efforts have resulted in a significant reduction in the average time-to-fix compared to previous years. Average time to resolution improved by over 90% from February 2024 to January 2025, and researcher participation doubled during the same period. According to HackerOne, the Zoom Bug Bounty program is among the top 10 with regard to bounty payouts across their entire platform. The statistics tell a compelling story: our security team resolved critical issues before they could be exploited, protecting our users while rewarding the talented researchers who help safeguard our platform.

 

 

Notable security improvements

 


Several standout vulnerabilities discovered through our programs led to key security improvements, including:

  • Enhanced authentication mechanisms across multiple services
  • Hardened API endpoints against emerging exploitation techniques
  • Strengthened data access controls in our cloud infrastructure
  • Refined permission systems in our collaboration tools

Each vulnerability addressed represents not just a patch, but a learning opportunity that has made our entire development process more secure.

 

 

Celebrating our security researchers

 


Behind every vulnerability report is a dedicated security researcher who chose to work with us to make Zoom more secure. We’re immensely grateful to this community and proud to highlight some exceptional contributors:

  • Several researchers achieved “elite” status in our program this year
  • Our top contributor identified 12 significant vulnerabilities
  • We welcomed hundreds of first-time reporters to our program

“The relationship between Zoom and the security research community has never been stronger,” noted our Bug Bounty program manager Clara Andress. “The collaborative atmosphere has fostered mutual respect and produced outstanding security outcomes.”

 

 

Looking ahead: Security in 2025

 


As we enter the new year, we’re excited to announce several enhancements to our bug bounty initiatives:

  • Expanded scope to include our newest product offerings
  • Increased bounty amounts across all severity levels
  • Faster triage process through enhanced automation
  • More specialized challenge events focused on emerging technologies

Our commitment remains unwavering: to build the most secure communications platform possible through open collaboration with the security community.

 

 

Join us on our security journey

 


Whether you’re an experienced vulnerability researcher or just starting your security journey, we invite you to participate in our bug bounty programs. Together, we can continue building a more secure digital world. Submit your ‘@wearehackerone.com’ email address to bugbounty@zoom.us to join the team.

To learn more about Zoom privacy and security, visit our Trust Center. Found a bug? Submit a vulnerability issue here.

 

 

***Original article published in the Zoom Blog.


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Community Champion Program

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