Customer Success Forum
cancel
Showing results for 
Search instead for 
Did you mean: 
10DLC Campaign Update

Starting February 1, 2025, customers must add their phone numbers to an approved 10 DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Learn more

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Can't add Video to Zoom background (old computer)

I can add image backgrounds to my Zoom meetings (have green paper on my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting). All others seem to be able to do this. I can share screen but not change my ... Show more

I can add image backgrounds to my Zoom meetings (have green paper on  my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting).    All others seem to be able to do this.   I can share screen but not change my b/g while on the Zoom meeting.  Thank you.


Show less

reply-icon Latest Reply - 

Level Up Your Teamwork with Zoom Docs! 🚀

Already vibing with Zoom for your virtual hangouts and meetings? Then you’re in for a treat! Zoom just dropped a new feature that’s about to make your group projects, study sessions, and team collabs way easier: Zoom Docs✨ So, What’s the Hype About?... Show more

Already vibing with Zoom for your virtual hangouts and meetings? Then you’re in for a treat! Zoom just dropped a new feature that’s about to make your group projects, study sessions, and team collabs way easier: Zoom Docs📄

 

So, What’s the Hype About?

Zoom Docs is your new go-to tool for real-time document magic. Whether you’re plotting your next big idea, jotting down notes, or just want a single spot for everyone to contribute, this feature lets you do it all directly inside Zoom. Say goodbye to app-switching headaches and hello to smooth, seamless collabs. 🙌

 

Screenshot 2024-09-11 at 3.34.55 PM.png

 

Why You’ll Love It:

  1. Live Edits, No Stress: Forget the back-and-forth of emailing docs or switching between apps. With Zoom Docs, you and your squad can work together in real time without ever leaving your Zoom call. Instant edits, live comments, zero hassle.
  2. One App to Rule Them All: If you’re already using Zoom, Docs slides right into your setup. No extra installs, no juggling multiple platforms—just open a doc and get to work. It’s all-in-one, just like it should be.
  3. More Chill, More Productive: Less time app-hopping means more time getting stuff done. Zoom Docs helps you focus, streamline, and crush your goals together, faster.
  4. Security On Lock: It’s Zoom, so you know your stuff is safe. Docs comes with all the same top-notch security you’ve come to expect from Zoom, so your documents are as protected as your meetings.

Screenshot 2024-09-11 at 3.38.00 PM.png

 

Get Started in 3...2...1!

Ready to try it out? Here’s how you jump in:

  1. Open Zoom and hit up the ‘Docs’ tab.
  2. Start a new doc or dive into an existing one.
  3. Share with your crew and start collabing like a pro!

Screenshot 2024-09-11 at 3.42.04 PM.png

 

If you’re already on Zoom, Docs is live and waiting for you. If you’re new to Zoom, now’s the time to hop on board and see what you’ve been missing!

 

When to Use It:

  • Group Projects: Co-create, edit, and finalize docs with your group in real time—no need to wait for “updated versions.”
  • Brainstorming Sessions: Jot down all your wild ideas on the spot and keep the creativity flowing.
  • Study Sessions: Keep everyone on the same page with shared notes and docs that you can all edit together.

 

What’s Next?

Zoom is all about keeping you connected, and Docs is another step in making sure you’re working smarter, not harder. Whether you’re a Zoom veteran or just diving in, try out Zoom Docs today and see how it takes your teamwork to the next level.

Screenshot 2024-09-11 at 3.45.48 PM.png

 

Ready to Collab? Jump into Zoom Docs Now!
Make teamwork fun, easy, and efficient with Zoom’s latest feature. Give it a try and let the collab vibes flow! 🌊


Show less

reply-icon Latest Reply - 

Managing Scheduling Privileges for Many Users

I manage a Zoom account with about 70 licenses for my college. We assign scheduling privilege to our administrative assistants for all of our academic faculty. Whenever an administrative assistant joins our unit or leaves their role but stays in the ... Show more

I manage a Zoom account with about 70 licenses for my college. We assign scheduling privilege to our administrative assistants for all of our academic faculty. Whenever an administrative assistant joins our unit or leaves their role but stays in the unit, I have to assign or remove this privilege manually for each of our fifty or so academic faculty.   

 

Is there a more automated way I can approach this? I've looked into using the groups or role feature for this, but I haven't been able to figure out a way to make this work. 


Show less

reply-icon Latest Reply - 

LTI Pro - Canvas - Course level publishing

I was wondering if anyone was using Canvas and the LTI Pro settings "Course-Level Publishing" and "Recordings Viewable to Students"? If anyone can show a screenshot of how this actually looks at the user level that would be great. Also, can I leave R... Show more

I was wondering if anyone was using Canvas and the LTI Pro settings "Course-Level Publishing" and "Recordings Viewable to Students"?  If anyone can show a screenshot of how this actually looks at the user level that would be great.  Also, can I leave Recordings Viewable... to "All" and set course-level publishing to enabled?  I am thinking this has the affect of all recordings are still automatically published, but instructors would now have the option of unpublishing any recording that they choose (while also not changing the current status of any recording until they choose).  Thanks in advance.


Show less

reply-icon Latest Reply - 

Adding A Reaction

Greetings,I am attempting to have a purple flag created for a reaction. This flag is used to alert those in the class someone has said something that is an unconscious bias. For example if someone in the class says or does something bias the particip... Show more

Greetings,

I am attempting to have a purple flag created for a reaction.  This flag is used to alert those in the class someone has said something that is an unconscious bias.  For example if someone in the class says or does something bias the participants can put up the Purple flag, for example if someone says that came up on my blind side a purple flag would be raised to remind the speaker that they were being insensitive to unconscious biases.  I have attempted to share the video below.  Thank you for your time.


Show less

reply-icon Latest Reply - 

Zoom for Blackboard Ultra

Would you be able to direct me to the following Zoom Support documents?How faculty can add the Zoom LTI to their Blackboard Ultra course.How faculty can Schedule a New Meeting using the Zoom LTI in their Blackboard Ultra course.How students can meet ... Show more

Would you be able to direct me to the following Zoom Support documents?

  1. How faculty can add the Zoom LTI to their Blackboard Ultra course.
  2. How faculty can Schedule a New Meeting using the Zoom LTI in their Blackboard Ultra course.
  3. How students can meet in groups using the Zoom LTI in a Blackboard Ultra course. The students will need to meet, record, and access the recordings on their own from within the Blackboard Ultra course.

Show less

reply-icon Latest Reply - 

Healthcare Zoom Clients

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with oth... Show more

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with other Zoom healthcare system clients to learn how others are utilizing Zoom within their healthcare and business workflows. If you're open to this type of discussion, please connect with me.


Show less

reply-icon Latest Reply - 

Licensed co-host can't see what webinars they are assigned to co-host in their profile

I have licensed seats where the folks are often co-hosts. We arrange webinars months in advance. Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have... Show more

I have licensed seats where the folks are often co-hosts.  We arrange webinars months in advance.  Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have been sent months earlier.  Is there anywhere in a licensed User (of any role) profile,  a way to show what upcoming webinars one is assigned as a co-host?  Or, is the only solution to find the original email for their co-host login?  I'm fairly new and learning more about my owner/admin role.  Thank you.  


Show less

reply-icon Latest Reply - 

Zoom Translated Captions: A Powerful Tool for Global Communication

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for in... Show more

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for interpreters and third-party integrations, allowing for a more seamless experience for all participants. Whether you're a multinational corporation or a global educational institution, translated captions help break down language barriers and create a more welcoming environment in your meetings and webinars.

 

By breaking down language barriers, this feature makes Zoom meetings and webinars more accessible to a wider audience. It empowers participants to easily translate the spoken language into their preferred language, fostering collaboration and understanding in our interconnected world.

translated-captions-zoom-1024x683.jpg

How Zoom Translated Captions Work:

Enable the Feature and Select Languages: Translated captions are simple to enable within the Zoom web portal. Once enabled, just set your preferred languages. 

 

translated-captions-zoom.gif

Real-time Captions: The meeting host or co-host can now enable translated captions during a meeting. As participants speak, their words will be displayed in real-time captions at the bottom of the screen in the selected languages.


To view a complete transcript of your Zoom meeting, go to the Zoom web portal and enable "Full Transcript." Then, during the meeting, select "View Full Transcript" from the "Show Captions" menu. A window will appear on the right side of the interface, displaying the full transcript with the speaker's name next to each caption for easy reference.

translated-captions-full-transcript.jpg

With Zoom Translated Captions, you can:

-Improve Understanding: Ensures that everyone can follow the conversation, regardless of language barriers.

-Increase Engagement: Encourages participation from all attendees, leading to more productive and inclusive meetings.

-Enhance Accessibility: Provides a valuable tool for individuals with hearing impairments.

-Boost Global Collaboration: Facilitates effective communication and collaboration across diverse teams.

By utilizing Zoom Translated Captions, you can create more inclusive and accessible meetings that foster effective communication and collaboration across diverse teams and audiences.

Note: Translated captions are already included in the Zoom Workplace Business Plus and Zoom Workplace Enterprise Plus plans, but it is also available as an add-on for other paid Zoom accounts.

 

How to enable translated captions: Click Me!


Show less

reply-icon Latest Reply - 

Switch from zoom.com to zoom.us domain

Hi team, I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.comI am looking for a way... Show more

Hi team,

 

I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.com

I am looking for a way to switch back to .zoom.us

I have added registry 'SetSSOURL' in key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General to point to company.zoom.us, however still the switch doesn't happen.

The only way so far i have managed to do this is by completely re-installing the client.


Show less

reply-icon Latest Reply -