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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Panel de Control: Herramienta Imprescindible para Administradores

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior. Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la n... Show more

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.

 

Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).

 

Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:

 

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IMPORTANTE: es posible que la nueva versión del Panel de Control aún no esté disponible en su región pero llegará muy pronto.


Espero que este post les haya resultado útil. No duden en dejar comentarios sobre funciones y herramientas que quieren que comentemos en el futuro.

¡Hasta la próxima!


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Resolved! Bandwidth

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?

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Find the Perfect Meeting Times Every Time with Zoom Scheduler Availability Polls

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Pol... Show more

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Poll feature which is designed to simplify the process of finding a suitable meeting time that works for everyone on your invite list.

Zoom Scheduler’s Availability Poll can help you eliminate the back-and-forth emails typically involved in scheduling meetings as it can find your meeting participant’s available time, and provide you a visual representation of their preferred date and time, making it easier for you as the host, to find a common ground for your meetings and also gives people on your invite list a voice in scheduling.


So how does this work?


1. Create an Availability Poll: On the Zoom Scheduler, click on “Create Schedules”, and choose "Availability Poll".

Screenshot 2024-04-11 at 10.17.50 PM.png

 


2. Set Meeting Details: Fill in details like meeting topic, duration, and hosts. Then, on the calendar, select multiple date and time windows or specific times you're available.
Screenshot 2024-04-11 at 10.21.45 PM.png

 

3. Share the Poll: Once details are set, you can click on the “Publish” button, and share the link to your invitees. You do have the option to allow poll participants to see each other’s names and votes.
Screenshot 2024-04-11 at 10.26.18 PM.png

 

4. Attendees Vote: Attendees then receives a link to the poll and can select their available time slots from the options provided. They can also select multiple date and time that they're available.
Screenshot 2024-04-11 at 10.29.36 PM.png

 


5. Availability Poll Results Overview: You'll see a clear overview of everyone's availability through email. Based on the results, you can then choose the time that works best for the most attendees and proceed in scheduling the meeting.
Screenshot 2024-04-11 at 10.34.26 PM.png

 

Availability Poll is best used on all meetings where you’d need to find a common time, but the below are additional scenarios where you can use Availability Poll.

Internal / External Meetings:  If you want to find a new time slot for a meeting that better accommodates everyone's schedules, you can send a Scheduler Poll with various time options across different days to check your team’s preferences.  

Sales Calls / Demo Calls: If you are a sales specialist, you can schedule a call for a group of potential customers and use Scheduler Poll with various time slots to accommodate the schedules of multiple attendees, allowing the your customers to choose a convenient time within their busy schedule to ensure a high attendance rate.  

Webinar for a Big Team:  If you need to conduct a webinar for a big team, you can send a Scheduler Poll to check their availability across different time zones and choose a time that maximizes majority's participation.  

Team Building / Team Activity:  If you are a planning a meetup or an activity for your team members, you can use a Scheduler Poll to identify a time slot that accommodates the schedules of your team members.  

With Availability Poll, you can say goodbye to scheduling frustration. Just send a simple poll with your available date and time, and identify the sweet spot that works best for you and your attendees so you can maximize attendance and participation, and also minimize schedule conflicts.


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BAA and Sales Team Disappointment

Hello! I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan. I have sent him 7 emails over the last week. I am di... Show more

Hello!  I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan.  I have sent him 7 emails over the last week.  I am disappointed and frustrated - I would never have selected this service if I had known he would disappear as soon as I paid. Can someone please help me? He said that I didn't have to make any additional purchases, and that he would send me a BAA over right away as soon as I put my credit card in. 


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how do I turn off the zoom notification that there's no internet connection

I am on a plane and get annoying messages from Zoom that there is no internet connection.  How do I turn this off?

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Whats New at Zoom?

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨ We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday ... Show more

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda

We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!

Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀

Register Nowhttps://ev.zoom.us/webinars-events/whats-new-at-zoom-4/


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Помилка в перетворення файлу в відео з конференції

Виникла проблема, після завершення конференції на моєму диску С куди зберігались відео не вистачило памяті для перетворення в відео, я перекинув папку в диск D де вистачає пам'яті, коли пробую перетворити файл немає ніякого прогресу, стоїть на 0%, це... Show more

Виникла проблема, після завершення конференції на моєму диску С куди зберігались відео не вистачило памяті для перетворення в відео, я перекинув папку в диск D де вистачає пам'яті, коли пробую перетворити файл немає ніякого прогресу, стоїть на 0%, це не я починав конференцію і тому не можу витягнути відео з самого zoom, а відео мені обов'ясково потрібне, підкажіть що мені робити

 


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no Zoom Webinar Attendees in Salesforce after running a webinar

With Zoom-Salesforce Integration app installed, after running a Webinar, no Zoom Attendee or Zoom Link records were created. This webinar had more than 400 registrations.The attendee report in zoom has nearly 500 rows. But zero attendee records, zero... Show more

With Zoom-Salesforce Integration app installed, after running a Webinar, no Zoom Attendee or Zoom Link records were created.

 

This webinar had more than 400 registrations.

The attendee report in zoom has nearly 500 rows.

 

But zero attendee records, zero link records in Salesforce.

 

Why did this happen, and how can i make sure it doesn't happen again for my dozen or so upcoming webinars?


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Happy Anniversary, Zoom Workplace! We want to hear from you!

This month marks the one year anniversary for Zoom Workplace! In celebration, we want to hear from you on your favorite features and why you love Zoom. Thank you in advance for giving us your feedback and being a customer.https://survey2.us.quantilop... Show more

This month marks the one year anniversary for Zoom Workplace! In celebration, we want to hear from you on your favorite features and why you love Zoom. Thank you in advance for giving us your feedback and being a customer.

https://survey2.us.quantilope.com/py23Ty2WPujweQ9e8/cEWfJhJ6AYgeGCzeF 


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The latest zoom update

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but ... Show more

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but nothing works. What has happened? And how can I restore my default zoom window view?


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