Customer Success Forum
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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Where is the Recording & Transcript tab??

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't fi... Show more

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't find "Account Settings."

The only thing I see under Account Management is "Account Profile" and "Reports." No Account Settings. In "Account Profile" I only see my account type, my role, and my meeting capacity. "Reports" is also a dead-end.

I just want to record a 5-minute presentation on my computer. Please tell me if this is a bug or not and how to fix it. I can't use Clips because it only allows for 2-minute recordings. Please help!


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zoom fails on new win11 machine

I have been using zoom for years. I have a brand new windows 11 machine; all updates/patches/software everyting up tp date. My weekly zoom meeting worked fine the first time on this new machine, but not since. I click the link to enter the meeting, a... Show more

I have been using zoom for years. I have a brand new windows 11 machine; all updates/patches/software everyting up tp date. My weekly zoom meeting worked fine the first time on this new machine, but not since. I click the link to enter the meeting, as I have always done; the meeting opens, we have video. Unlike when zoom used to work, a window pops up with a button that says Use Computer Audio. When I click that button, the zoom application simply quits, the window disappears, connection lost. Please tell me how to correct this situation, or fix the program, or something.


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Singing voice quality in high register

I'm working with my vocal coach via zoom.  I'm a soprano and microphone cuts out on any notes above c on the staff.  In other words, higher frequencies cut out.  On his end.

What setting can we use to fix this?  Thanks

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Can An Affiliate Program Be Instituted For Referrals?

Can An Affiliate Program Be Instituted For Referrals?

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Resolved! How Do I Turn On Meeting Registrations In My Pro Zoom Workspace Account?

Per the 11/15/2024 article: Scheduling and customizing a meeting with registration 

I have looked everywhere in the User, User > Groups, and the Account settings and can not find anything to let me turn the meeting registrations option on.

Plz Halp!

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What are the latest Zoom updates?

The question "What are the latest Zoom updates?" inquires about the most recent enhancements, features, or changes introduced to the Zoom platform, including updates to its software, applications, or services.

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Teams vs. Zoom: Best Workplace Platform for Your Business

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cuttin... Show more

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cutting costs, and elevating employee and customer experiences.

 

Why Choose Zoom Workplace?

Simplify your work, elevate your team. Zoom Workplace offers an all-in-one solution that combines exceptional quality with unmatched affordability.

  • AI-Powered Innovation: Our built-in AI Companion supercharges productivity at no extra cost.
  • Open and Flexible: Seamlessly integrate with your favorite tools from a vast app marketplace.
  • Familiar and Reliable: Enjoy a trusted platform your team already loves, with minimal learning curve.
  • Cost-Effective: Reduce complexity and save money with a comprehensive, unified solution.
  • Future-Ready: Stay ahead of the curve with rapid innovation and adaptability.

 

Total Cost of Ownership (TCO): Microsoft Teams vs. Zoom Workplace

Don't be fooled by upfront costs. When evaluating collaboration platforms, the true measure of value lies in Total Cost of Ownership (TCO). TCO encompasses all expenses from purchase to maintenance.

Zoom Workplace is more than a platform; it's a cost-saving solution. Unlike Microsoft Teams, Zoom Workplace offers an all-in-one approach that eliminates the need for multiple tools and services. Let's break down how Zoom Workplace can significantly reduce your overall spending through lower one-time charges and reduced annual operating costs.

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How to Proctor Exams Online Using Zoom Meetings

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens M... Show more

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams.

“All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops.

As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple participants with ease.

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If the host opts not to allow participants to view shared screens, participants will only see video tiles in either gallery or speaker view. As more participants share their screens, additional pages will be created, enabling the host to navigate left and right to view all participants.

With this innovative feature, Zoom provides institutions with a robust solution for securely and efficiently conducting online exams, ensuring academic integrity and a seamless experience for all involved.

Linking here the knowledge-based article to learn more about All Screens Mode feature.

Want to learn more? Feel free to follow, share and join our Zoom Digital Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!


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Elevate Your Holiday Cheer with Zoom Clips: Creative Greeting Ideas!

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Z... Show more

The holiday season is hereand it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways.

Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer.

Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun!

Ready to make your greetings memorable?

 

Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy, one Zoom Clip at a time! 🎁

 

Step 1. Go to your Settings and  Generate a creative Virtual Background using AI 

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Step 2. Go to your Zoom Clips and choose video only option to record.

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Once done, you may now download or share the video link to your love ones!

 

Cheers!

 

As we continue evolving how we deliver Customer Success at Scale, we're excited to introduce the Zoom Digital Customer Success Hub

This new initiative is designed to help drive product best practices and create new avenues for customers to engage with us, all with the goal of improving awareness, value, and adoption of our offerings.

This hub will be accessible to all Zoom customers and will feature all of our Scaled Digital Customer Success (CS) events in one place.

You can:

  • Register for live product training sessions
  • Attend 'What's New at Zoom' webinars
  • Participate in Open Office sessions
  • Explore our library of on-demand content

This hub aims to provide consistent, accessible support and keep customers up-to-date on Zoom’s latest innovations and best practices!

 

 

 

 

 

 

 

 


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Attendance Report Setting

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that? Show more

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that?


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