Customer Success Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

SAML User Group Mapping Ideas

Looking for some suggestions. I try to map as much as possible through SAML. I've got user groups mapped for license types and some Zoom Phone rights. Now I need to add another group for a marketplace app. Looking at my mapping, I keep thinking there... Show more

Looking for some suggestions.  I try to map as much as possible through SAML.  I've got user groups mapped for license types and some Zoom Phone rights.  Now I need to add another group for a marketplace app.  Looking at my mapping, I keep thinking there has to be a better way of doing this.  I thought maybe I could be clever and pass a different attribute name, but no dice.  A group is a group.

 

So today, I have my mapping like this to account for host / basic and call recording rights or no.

 

Attribute         SAML Value                                   Zoom Group

CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

 

If I wanted to add another permission for this marketplace app, this strategy starts to get complicated.  The only way I can think to do it is to pass a SAML value for every possible rights config.

 

Attribute         SAML Value                                   Zoom Group

AppRights     ZoomApp_Recording_Hosts    Zoom_Hosts  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Hosts    Zoom_Hosts  Zoom_MrktApp
CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
AppRights     ZoomApp_Recording_Basic    Zoom_Basic  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Basic    Zoom_Basic  Zoom_MrktApp
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

 

Is this really the only way to do it or am I missing something?


Show less

reply-icon Latest Reply - 

Adding a monthly user to and existing (single user) annually paid account

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been ... Show more

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience


Show less

reply-icon Latest Reply - 

Elevate your Recording with the AI Companion Smart Recoding

I met with Rose during our business review, and she shared some great insights. Her organization operates in the education sector and has a hybrid setup, so recording their meetings is crucial for reviewing performance. She mentioned that the new AI ... Show more

I met with Rose during our business review, and she shared some great insights. Her organization operates in the education sector and has a hybrid setup, so recording their meetings is crucial for reviewing performance. She mentioned that the new AI companion Smart recording feature has been a tremendous help for them, making their job easier and more efficient.

 

AI Companion smart recording significantly elevates the benefits of traditional recording through advanced features

 

 Automatic Transcription

  • Real-Time Transcription: Converts spoken words to text in real-time, making the content immediately searchable and usable.
  • Multilingual Support: Provides transcription in multiple languages, enhancing accessibility for global teams.

Search and Retrieval

  • Keyword Search: Allows users to search the transcript by keywords, phrases, or topics, quickly locating specific information.
  • Timestamped Access: Provides direct access to specific parts of the recording, streamlining information retrieval.

Smart Chapters and Summary

  • Key Points: Automatically summarizes the meeting, highlighting essential points and action items for quick review.
  • Digestible Format: Offers concise summaries, saving time and making it easier to grasp the meeting’s essence.

Meeting Coach

Sentiment Analysis & Actionable Insights: Analyzes the tone and sentiment of the conversation,Identifies patterns, trends, and actionable insights from discussions, aiding strategic planning.

  • Talk - Listen Ratio
  • Longest Spiel
  • Filler Words
  • Talk Speed
  • Patience

     

Enabling the AI Companion smart recording, organizations can maximize the value of their meetings, enhancing efficiency, collaboration, and decision-making processes in a professional environment.

 

Cheers!


Show less

reply-icon Latest Reply - 

Find the Perfect Meeting Times Every Time with Zoom Scheduler Availability Polls

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Pol... Show more

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Poll feature which is designed to simplify the process of finding a suitable meeting time that works for everyone on your invite list.

Zoom Scheduler’s Availability Poll can help you eliminate the back-and-forth emails typically involved in scheduling meetings as it can find your meeting participant’s available time, and provide you a visual representation of their preferred date and time, making it easier for you as the host, to find a common ground for your meetings and also gives people on your invite list a voice in scheduling.


So how does this work?


1. Create an Availability Poll: On the Zoom Scheduler, click on “Create Schedules”, and choose "Availability Poll".

Screenshot 2024-04-11 at 10.17.50 PM.png

 


2. Set Meeting Details: Fill in details like meeting topic, duration, and hosts. Then, on the calendar, select multiple date and time windows or specific times you're available.
Screenshot 2024-04-11 at 10.21.45 PM.png

 

3. Share the Poll: Once details are set, you can click on the “Publish” button, and share the link to your invitees. You do have the option to allow poll participants to see each other’s names and votes.
Screenshot 2024-04-11 at 10.26.18 PM.png

 

4. Attendees Vote: Attendees then receives a link to the poll and can select their available time slots from the options provided. They can also select multiple date and time that they're available.
Screenshot 2024-04-11 at 10.29.36 PM.png

 


5. Availability Poll Results Overview: You'll see a clear overview of everyone's availability through email. Based on the results, you can then choose the time that works best for the most attendees and proceed in scheduling the meeting.
Screenshot 2024-04-11 at 10.34.26 PM.png

 

Availability Poll is best used on all meetings where you’d need to find a common time, but the below are additional scenarios where you can use Availability Poll.

Internal / External Meetings:  If you want to find a new time slot for a meeting that better accommodates everyone's schedules, you can send a Scheduler Poll with various time options across different days to check your team’s preferences.  

Sales Calls / Demo Calls: If you are a sales specialist, you can schedule a call for a group of potential customers and use Scheduler Poll with various time slots to accommodate the schedules of multiple attendees, allowing the your customers to choose a convenient time within their busy schedule to ensure a high attendance rate.  

Webinar for a Big Team:  If you need to conduct a webinar for a big team, you can send a Scheduler Poll to check their availability across different time zones and choose a time that maximizes majority's participation.  

Team Building / Team Activity:  If you are a planning a meetup or an activity for your team members, you can use a Scheduler Poll to identify a time slot that accommodates the schedules of your team members.  

With Availability Poll, you can say goodbye to scheduling frustration. Just send a simple poll with your available date and time, and identify the sweet spot that works best for you and your attendees so you can maximize attendance and participation, and also minimize schedule conflicts.


Show less

reply-icon Latest Reply - 

ZOOM RENEWAL

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the... Show more

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the same time, although these were purchased in different dates?
I hope you can answer my concern. Thanks~


Show less

reply-icon Latest Reply - 

Resolved! How do I obtain a BAA to be HIPAA compliant?

Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also... Show more

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.  

 

Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!

 

Thank you 


Show less

reply-icon Latest Reply - 

The ultimate guide to getting started with contact center AI: Five steps to greatness

Get our practical guide for successfully implementing AI without losing the human touch. Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative A... Show more

Get our practical guide for successfully implementing AI without losing the human touch.

 

Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center? 

Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center. 

  • What are the five steps to contact center AI greatness?

    Here’s a sneak peek of the five steps you can take today to get on the path to contact center AI success:  

    1. Create a vision
    2. Take a customer-led approach
    3. Empower your agents and supervisors
    4. Evaluate and course-correct
    5. Partner with the right experts

      Ready to implement these steps and get started on your contact center AI journey? Dive into our guide Getting started with contact center AI to learn how.

      Excited to learn more? Discover the full potential of contact center AI and how Zoom Contact Center can help you lead the charge in customer experience innovation. 

      Reach out to us today; we're here to help you every step of the way! 

 


Show less

reply-icon Latest Reply - 

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style. Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplai... Show more

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

 

 

Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplainable and deeply personal. As a business, it’s important to find music that matches the energy and personality of your brand. Equally important is having the ability to use the music legally within your business.

Enter Triple Scoop Music and the Zoom Music App, which now offers over 1,000 incredible songs for your Zoom Meetings. Every song in the app is free to use and available for your meetings, including recorded Zoom Meetings and Zoom Events.

 

 

Zz1jZmI1OWIzNDU0MDExMWVmOGUxZWEyMDY3ZmUxZjlkOQ==.jpeg

 Find the right music for your Zoom Meeting directly from the Zoom Music App, powered by Triple Scoop Music. 

 

 

 

Music makes meetings better

 

Setting the right tone for a meeting or an event is important. It can help put people at ease and get everyone ready to focus. Here’s a sample of what you can expect to find in the Zoom Music App:

  • Extensive music library: Over 1,000 hand-picked songs and soundtracks from Triple Scoop Music, perfectly curated to help you set the tone for your next Zoom Meeting.
  • Tailored audio experiences: Quickly and easily select individual songs or choose from a wide range of expertly crafted playlists.

Integration and compliance: Triple Scoop Music’s collection is available for use in both live and recorded Zoom Meetings and Events. Triple Scoop Music’s worry-free music simplifies licensing issues, giving you the freedom to focus on your meeting or event.

The Zoom Music App is available for free to everyone with a Zoom account. Just make sure you’re signed in and have authorized the Zoom Music App. Learn more about how to set up and use the Zoom Music App.

 

Zz1jZmFiYzI4MDU0MDExMWVmOGNmNDdlMmVhODJlZDNlNA==.jpeg

 

 

 

 

 

Triple Scoop Music brings music to millions

 

Founded in 2006, Triple Scoop Music is a world leader in music licensing. Millions of creative professionals around the world rely on the TSM music catalog to supercharge their videos, podcasts, ads, and social media projects.

Triple Scoop Music’s collection showcases an impressive array of talent, featuring award-winning artists and composers, including Grammy winners. The Triple Scoop Music catalog includes contributions from composers behind Hollywood blockbuster films and television shows, along with producers credited on iconic albums by U2, Green Day, Beyoncé, Jay-Z, Adele, David Bowie, and many others.

Roy Ashen, CEO and co-founder of Triple Scoop Music, shares, "The partnership between Zoom and Triple Scoop Music originated from a simple yet powerful question: How can TSM’s award-winning music elevate Zoom users' meetings and events? The answer is the Zoom Music App.”

The app has already been used by millions of people worldwide and is consistently one of Zoom’s top apps. Together, Zoom and Triple Scoop Music make it easy for every person and every organization to include great music in their Zoom Meetings. 

Supercharge the energy of your next meeting with the Zoom Music App, powered by Triple Scoop Music.

 

 

 

***Original article posted in Zoom Blog

 

 

 


Show less

reply-icon Latest Reply - 

Zoom Cloud Recording for HIPAA compliant accounts

Hello, I have a Zoom Business Plus account and have been a Zoom customer since 2016. Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date. When zoom cloud recordings were first rolled ... Show more

Hello,

  I have a Zoom Business Plus account and have been a Zoom customer since 2016.  Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date.  When zoom cloud recordings were first rolled out, I was informed that HIPAA compliant Zoom accounts could only record locally and not to the cloud due to HIPAA security issues with cloud recordings.  Is that still the case or have updates been made to allow HIPAA compliance in cloud recordings?  Further, my account allows for transcripts but my understanding is that transcripts are only available for cloud recordings.  So, are HIPAA compliant accounts able to benefit from the use of transcripts?


Show less

reply-icon Latest Reply - 

Elevate Your Zoom Experience: Introducing AI-Generated Virtual Backgrounds!

Hey Zoom Community! We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds!  Now, creating the perfect backdrop for your Zoom calls has never been easier. Here's how it works: Within the virtual background selection window, ... Show more

iambobsat_0-1722374280357.jpeg

 

 

Hey Zoom Community!

We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds! 🌟 Now, creating the perfect backdrop for your Zoom calls has never been easier.

Here's how it works: Within the virtual background selection window, eligible users can now access the generate custom background feature. Simply choose from preset options or describe the background you envision, and our AI model will work its magic to bring your vision to life! 🎨

Whether you're dreaming of a serene beach scene, a bustling cityscape, or something totally out-of-this-world, our AI-generated backgrounds have got you covered. Plus, with multiple images to choose from, you're sure to find the perfect fit for any occasion.

But that's not all! Admins can also manage this feature through account and group-level settings, ensuring seamless integration into your organization's Zoom experience. 💼

So, why wait? Try out our AI-generated Virtual Backgrounds today and elevate your Zoom calls to a whole new level of creativity and professionalism! 

Background & Effects> Virtual Backgrounds> Generate

 

Concerned about how Zoom AI Companion features handle your data?  Please refer to this comprehensive guide for more information.

 

 

 


Show less

reply-icon Latest Reply -