Customer Success Forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Latest Posts Trending Posts Solved Unanswered

From frustration to connection: The new era of agentic AI self-service

Customer expectations have never been higher, and businesses are feeling it. As consumers, we want a fast resolution to product or service issues when and where they arise. Anything less only leads to unnecessary frustration. Meeting these standards ... Show more

Customer expectations have never been higher, and businesses are feeling it. As consumers, we want a fast resolution to product or service issues when and where they arise. Anything less only leads to unnecessary frustration. Meeting these standards isn’t just vital; it’s what separates thriving brands from struggling ones. That’s where the power of AI comes in.

 

But while AI has incredible potential for customer experience (CX) transformation, simply implementing it isn’t enough. Many companies are falling short, frustrating customers and agents alike.  

 

In this post, we bring you into the era of agentic AI. We explore the shift from reactive chatbots that follow scripts to intelligent AI agents that reason, adapt, and act to solve complex challenges autonomously. Plus, we’ll share how Zoom brings agentic AI to life through  the next evolution of  Zoom Virtual Agent — an always-on, and proactive self-service solution that doesn’t just respond, but acts with purpose to solve customer needs.  

 

Why AI for CX matters more than ever

 

Did you know that customers will walk away from a brand after just one or two negative experiences? In a 2024 survey by Zoom, 63% of respondents said they would. Think about that for a second. All the time and money you’ve spent acquiring new customers can be undone by just one or two missteps. 

 

At the same time, consumers have more choices than ever before. Clever advertising and marketing are no longer enough to build lasting loyalty. It’s much more likely to be earned through every text, call, and chat with your brand. Every time you let a customer know their order has shipped or you answer their inquiry within minutes, you’re laying the foundation for a long-lasting relationship. Loyalty-building is where AI, when used effectively, can make an undeniable impact. It allows businesses to: 

 

  • Deliver quick and personalized service that feels effortless.
  • Scale support without compromising quality.
  • Proactively solve problems, often before customers even notice them.
  • But here’s the challenge: The way many organizations leverage AI today is outdated, leading to missed opportunities and disconnection. What’s the problem? It all comes down to the HOW of AI implementation.

 

The common pitfalls of AI in CX

 

If you’ve started integrating AI into your CX strategy, you might have already faced some of these frustrations along the way:

 

  1. Static AI: Scripts and pre-programmed FAQs don’t allow flexibility in customer inquiries. If you word a question differently, customers may hit a dead end and find themselves in the dreaded “chatbot loop.”
  2. Rule-based systems: While they are a step up, they require constant tweaking for complex, multi-step customer scenarios. It can be an ongoing manual effort that restricts your team’s ability to be nimble.
  3. Siloed AI: Customers can feel disconnected and irritated when AI systems don’t share data across touchpoints. When one department doesn’t know what the other is doing, it leaves gaps in the service and insights generated.

These irritations disappoint customers and end up weighing down your teams. Agents face repetitive tasks and inconsistent data. Supervisors struggle to track performance holistically, while CX leaders lose the ability to come up with scalable strategies.

 

The result? Businesses fail to benefit from the efficiency and satisfaction improvements AI promised, only to be left with a costly bill. The good news: we’re entering a new era that clears the path forward and helps you with your AI implementation woes.

 

Enter the age of AI-first CX

 

To deliver what customers actually want, businesses need to go beyond traditional self-service methods. The future lies in smart, connected, and action-driven AI self-service solutions. Here’s how this new era of AI can transform CX for the better:

 

  1. From automation to connection

Modern AI has moved beyond static chatbots. Today’s intelligent systems perform sophisticated tasks across channels, including voice, chat, and email. They don’t just answer questions; they can recognize patterns, adapt, and improve in real time. This sets the stage for more natural, conversational customer experiences.

 

In practice, this is how it could work for a restaurant: Instead of just listing menu items when a customer calls, an AI self-service solution could reserve a table, email dietary options, and use the opportunity to upsell a dessert. All seamless. All proactive.

 

  1. Agentic AI unlocks new capabilities

The next frontier is agentic AI. This means moving beyond AI that simply supports agents to AI that takes autonomous actions, resolving issues for customers with minimal human involvement. Here’s what sets agentic AI apart:

 

  • Reasoning: It analyzes a situation, understands customer context, and provides dynamic, relevant responses.
  • Memory: It learns from past interactions to improve personalization.
  • Action: It handles complex workflows end-to-end, like booking appointments, issuing refunds, or diagnosing technical issues.

 

Perhaps most exciting, agentic AI reduces the need for constant human oversight while delivering faster, scalable results.

 

CX analysts, such as Mila D’Antonio, predicted the rise of agentic AI earlier this year: “AI agents will become commonplace in CX, integrated within customer engagement platforms and handling low-value tasks autonomously.” It’s a rapid transformation that Gartner backs up with their prediction that agentic AI will resolve 80 percent of common customer service issues without intervention by 2029. 

 

  1. Breaking down silos

Your customers expect seamless experiences across channels, or, in other words, a true omnichannel experience. But legacy systems often create fragmented interactions. Businesses can meet customers’ expectations and deliver continuity throughout their journeys by connecting AI platforms across marketing, sales, and operations.

 

For instance, imagine a customer who starts with a virtual agent query but has more questions. The customer’s query is seamlessly escalated to a call with a live agent—no repeating, no starting over. Post-call, they receive personalized follow-up emails unique to their query and situation. With integrated AI, all these systems work together to enhance the care you provide, turning a stressful interaction into a memorable experience your customer will want to share with others.

 

What if you could go a step further, leveraging insights from each interaction to continuously improve self-service, with minimal human involvement? This is where the next generation of Zoom Virtual Agent comes in.

 

Where does the next generation of Zoom Virtual Agent fit?

 

At Zoom, we’ve been at the forefront of this agentic AI transformation. The next-generation Zoom Virtual Agent takes CX to the next level. It’s more than a virtual agent; it’s an agentic powerhouse designed for today’s challenges. It delivers:

 

  • Human-like conversations: It leverages natural language processing (NLP) to deliver personalized, empathetic responses tailored to each customer.
  • End-to-end resolution: It reasons based on customer needs and priorities, autonomously taking action to resolve complex issues from start to finish.
  • Proactive solutions: Zoom Virtual Agent doesn’t wait for the customer to outline every issue. It actively anticipates needs and delivers solutions.
  • Seamless integration: It works effortlessly across the contact center and other enterprise workflows to create seamless handoffs to agents, data continuity, and stronger customer outcomes.

 

Rather than just putting out fires, Zoom Virtual Agent goes a step further to help build lasting customer relationships. By integrating with Zoom Quality Management, it can evaluate up to 100% of interactions across multiple channels, surfacing what went wrong and identifying opportunities to optimize each AI agent’s performance. This end-to-end integration is key because everything happens on one unified platform powered by AI. The result is a customer experience that’s consistent, fast, and accurate, which continuously improves over time. 

 

 Read more about Zoom Virtual Agent here.

 

Why CX leaders need to act now

 

If your business isn’t fully realizing the benefits of AI in your CX strategy, ask yourself:

 

  • Are your customers met with frustration instead of solutions?
  • Are your teams struggling to manage inefficiencies, repetitive tasks, and blind spots?
  • Is your current AI leaving you with fragmented data or insights?
  • Are you under pressure to scale support without scaling costs?

 

The right AI can turn around how your business operates, but the time is now. Customers certainly won’t wait. Competitors are moving forward. It’s time to rethink your CX strategy.

 

Take the next step – watch our webinar

 

Want to learn more about how AI self-service and agentic AI can transform your CX? Our latest webinar dives deep into the biggest challenges CX leaders face today and how Zoom Virtual Agent is changing the game.

 

Get ready for the new era of CX today. Sign up for the webinar now.

 

Original article posted in: Zoom Blog 


Show less

reply-icon Latest Reply - 

Video showing only black screen

I am on a Lenova laptop using Windows 11. My video camera is working properly with the uptodate driver, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the Zoom program and reinstalling, ... Show more

I am on a Lenova laptop using Windows 11. My video camera is working properly with the uptodate driver, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the Zoom program and reinstalling, etc. My computer driver is up to date as is my version of Zoom. This problem used to occur infrequently but now it occurs in every meeting.  I have follwedd all the suggestions previously posted here and on the Lenovo support webpage. Your help would be greatly appreciated to solve this problem. Thanks.

 

Show less

📢Zoom Status URL Change coming August📢

※English follows Japanese Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00） 移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいU... Show more

※English follows Japanese

Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。
移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00）

移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいURLへ更新してください。特に、スパムフィルターやファイアウォールでドメイン制限をしている場合はご注意ください。

詳細は下記サイトをご確認ください：
https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997

Zoom’s Service Status page is transitioning from status.zoom.us to www.zoomstatus.com.
Transition date and time: August 14, 2025, from 1:00 to 2:00 AM UTC
(It corresponds to August 14, 2025, 10:00–11:00 AM JST.)

To ensure uninterrupted access and notifications, please add www.zoomstatus.com to your allow list and update your subscriptions—whether via email, SMS, Slack/Webhooks, or RSS/Atom feeds—to the new URLs. If you have firewalls or spam filters blocking the old domain, make the necessary adjustments beforehand.

For more details, please visit:
https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997


Show less

ZOT
By
• Community Champion | Employee
reply-icon Latest Reply - 

Resolved! Zoom Tasks Highlights

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed. Our challenges are tasks are scattered a... Show more

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed.

 

Our challenges are tasks are scattered across chat, email, docs and spreadsheets, people leave meetings without clarity on the next steps. Manual taking notes consumes time and reminders causing duplication and confusion.

 

Zoom Task bridges the gap between conversation and action - turning ideas into outcomes without switching platforms.

Zoom Task is a built in task management solution embedded directly within

Zoom Meetings

Zoom Team Chat

Zoom Docs

Zoom Mail and Calendar

 

With the Zoom task and Ai companion power

📌 Centralized Task Management


Create and manage tasks directly within Zoom—no need to switch to external apps like Asana, Trello, or ClickUp. 

 

🧠 AI-Powered Task Generation


Zoom’s AI Companion suggests action items based on meetings, emails, and chat messages.

 

📅 Integrated with Zoom Mail & Calendar


Tasks show up alongside meetings and email, helping you plan and prioritize more effectively.

 

⚡ Faster Follow-through
Create tasks in real time during meetings or from chat messages.

No need to wait for someone to “write it down.”

 

👥 Improved Accountability
Assign tasks with clear owners and deadlines.

Track status and ensure nothing slips through the cracks.

 

📲 Works Across Devices
Access and manage your task list from desktop, web, or mobile—wherever you work.

 

📈 Increased Productivity
Minimize app-switching and context loss.

Everything happens inside Zoom, where your team already collaborates.

 

🔒 Secure & Streamlined
Built into Zoom’s ecosystem—no extra vendors, logins, or security risks.

 

Screenshot 2025-06-04 at 12.17.34 AM.png

 


Show less

reply-icon Latest Reply - 

Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver. You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college cou... Show more

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

 

 

You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college courses, online webinars, and an actual job title. It’s a new field of study, but you don’t have to go back to school to become an expert in creating successful prompts. You can write prompts like you’re chatting with a colleague.

 

Taking time with a better prompt can return better results

 

Whenever there’s a new technology, there can be a learning curve regarding how we should interact with it. In previous decades, you’d have to learn complex programming languages or workflows, but with generative AI, you should just talk to it in your own words.

That doesn’t mean there aren’t ways to improve your AI results. If you’ve used Zoom AI Companion before, you may be familiar with some already, such as:

  • Summarize the key points of this meeting.
  • Write an email summarizing the remaining action items.
  • What meetings do I have today?

     

These are simple, straightforward prompts that can quickly give you exactly what you’re asking for. But when you write more detailed prompts, you’ll find that your generated responses can be richer, fuller, and closer to what you wanted in the first place. And you don’t need to make it complicated to get those results.

 

AI prompt guidelines to keep in mind

 

As we break down what makes a good prompt, remember that there’s no need to limit the length of a prompt. AI Companion doesn’t get tired of long-winded requests like humans do. You’re not writing a request for a human, so don’t force yourself to write like you are.

Here are the four most important components of creating a successful AI Companion prompt:

  1. Be specific and give context. Provide detailed context and the exact information you’re looking for. Include why you’re requesting it and what you want it to look like.
  2. Use clear instructions for analysis. State how you want AI Companion to think about the information you’re prompting about. You might need a summary, extract specific points, or provide detailed insights.
  3. Leverage background information. Include up-to-date background information about the subject to give the model the best opportunity to provide accurate information back to you.
  4. Ask for a specific type of output. Based on the other information you provide, frame your prompt to give AI Companion a clear task to complete. 

 

The anatomy of a well-written AI prompt

 

Now that we have the main pillars of what makes a prompt successful, let’s look at the anatomy of a prompt. What do you need to deliver to improve your odds of being successful?

  1. Tell AI Companion who it is. AI Companion is a skilled role-player. Tell it what kind of character you want it to be for this prompt. Maybe that’s an “expert HR specialist,” a “professional data analyst” or even a “Shakespeare enthusiast.”
  2. Define what AI Companion needs to do. AI Companion needs instructions. Since you’re in charge, you need to clearly state the kind of work you want it to do, such as “Write an email,” “Analyze this data set,” or “Draft this sonnet.”
  3. Show AI Companion where to look for information. You can directly upload files, include meeting summaries, or ask it to look up the complete works of a famous playwright.
  4. Determine how AI Companion should deliver the result. By specifying how you want the results, you give clear parameters for what you’re expecting. This makes it easier to deliver something that you want, whether it’s a bulleted list, a data table, or a Shakespearean sonnet.

     

If, after following all of this advice, you still don’t have the perfect result, that doesn’t mean you need to start over. You can even ask AI Companion to refine your prompt or even provide examples of something closer to what you want. When you get your results, remember to check for accuracy. AI tools can make mistakes, and it’s important to fact-check your results as you would for anything you write.

 

For more tips with AI prompts, download our AI Companion prompt checklist. 

 

AI prompt best practices to keep in mind

 

Here’s a real example from one of our own Zoomies, who often uses AI Companion directly in Zoom Docs. Read the prompt below, and notice how long it is: 

 

You are an expert trainer who specializes in onboarding new employees. Leverage the job description and the meeting transcript to identify training gaps in order to create a new employee onboarding plan. The plan should be provided in a table covering 6 weeks with tasks, task owners, and due dates to address the training gaps and successfully onboard the employee to learn about [COMPANY NAME], the [COMPANY] products, and the minimum requirements for the employee to meet.

 

There are a few things to note about this example:

  1. It’s written very clearly. It’s formatted as a list for our purposes, but you don’t have to enter it like that. It leaves little room for AI Companion to give any results other than what they are asking for. 
  2. It offers external sources. Pointing to a meeting transcript ensures that AI Companion knows the context behind the request.
  3. It’s a template. Saving a good prompt so you can quickly reuse it makes it simple to edit it for future requests.

     

This is just one example of how you can use the structure and anatomy of a good prompt to quickly and efficiently get your ideas across to AI Companion. You can even copy and paste it directly into the Zoom Workplace side-panel or Zoom Docs and try it out for yourself. Find more great ready-to-use prompt examples for your situation in our AI Companion persona use case library.

 

Actual AI Companion results and response speed may vary depending on prompt, product settings, and available data.

 

Practice your AI prompts anywhere in Zoom Workplace with AI Companion 2.0

 

Prompt engineering and generative AI are still new, and more people are getting introduced to them every day. AI Companion 2.0 goes further than simple questions and simple answers, so let’s look at some of what you can do with AI Companion 2.0:

  • Access current and past meeting summaries so you can reference key points, compile feedback, and query past conversations.
  • Develop communications based on meeting content, such as product specifications, project briefs, or agendas for upcoming meetings.
  • Stay updated on important conversations by summarizing chat channels and providing action items.
  • Use the AI Companion side panel to analyze and develop content based on uploaded documents. For example, add a campaign brief document to develop campaign ideas and taglines.

     

 

Learn more about what you can do with AI Companion 2.0 in Zoom Workplace.

AI Companion is included at no extra cost for all eligible paid accounts.

 

 

***Original article posted in Zoom Blog.


Show less

reply-icon Latest Reply - 

Jump Into June with Zoom-tastic Events 🎉

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to ge... Show more

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

 

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

 

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

 


💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.

crissyd_0-1748614899913.png

 



Show less

reply-icon Latest Reply - 

Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice. My voice is loud and clear but no other sound. Need advice how to get both across. Thank you!... Show more

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   


Show less

reply-icon Latest Reply - 

Elevate Your Zoom Experience: Introducing AI-Generated Virtual Backgrounds!

Hey Zoom Community! We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds!  Now, creating the perfect backdrop for your Zoom calls has never been easier. Here's how it works: Within the virtual background selection window, ... Show more

iambobsat_0-1722374280357.jpeg

 

 

Hey Zoom Community!

We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds! 🌟 Now, creating the perfect backdrop for your Zoom calls has never been easier.

Here's how it works: Within the virtual background selection window, eligible users can now access the generate custom background feature. Simply choose from preset options or describe the background you envision, and our AI model will work its magic to bring your vision to life! 🎨✨

Whether you're dreaming of a serene beach scene, a bustling cityscape, or something totally out-of-this-world, our AI-generated backgrounds have got you covered. Plus, with multiple images to choose from, you're sure to find the perfect fit for any occasion.

But that's not all! Admins can also manage this feature through account and group-level settings, ensuring seamless integration into your organization's Zoom experience. 💼✨

So, why wait? Try out our AI-generated Virtual Backgrounds today and elevate your Zoom calls to a whole new level of creativity and professionalism! 

Background & Effects> Virtual Backgrounds> Generate

 

Concerned about how Zoom AI Companion features handle your data?  Please refer to this comprehensive guide for more information.

 

 

 


Show less

reply-icon Latest Reply - 

A Game-Changing AI Assistant: How Zoom's Custom AI Companion is Transforming the Modern Workplace

Hey there!  Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on. Let's face it - with the explosion of AI tools, our ... Show more

 

Hey there! 👋 Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on.

 

Let's face it - with the explosion of AI tools, our workdays have become more fragmented than ever. But here's where Zoom's Custom AI Companion really shines: it's an AI assistant that actually understands your organization's unique language and needs.

 

Top Features That Will Make Your Work Life Easier

  • Cross-platform note-taking that works everywhere - yes, even in Teams and Google Meet!

  • Smart integration with tools you already use (looking at you, Jira users 🙂)

  • Custom terminology and acronym recognition

  • Personalized coaching with custom avatars that speak your team's language

 

What I love most about this tool is how it tackles everyday workplace headaches:

  • Instantly find company policies and information when you need it

  • Generate meeting summaries that are actually ready to share with clients

  • Streamline onboarding with personalized training videos

  • Automate those repetitive tasks that eat up your day

 

To know more about how Custom AI Companion works, check out this 1-minute video. 📹

 

Custom AI Companion isn't just another AI tool - it's a comprehensive solution that brings order to the chaos of modern work life. By connecting your apps, streamlining communication, and personalizing the experience for each team member, it's helping organizations work smarter, not harder.

 

Have you tried Custom AI Companion in your workplace? I'd love to hear your experiences and tips in the comments below! 💬


Show less

Level Up Your Team Collaboration with Zoom Team Chat Shared Spaces! 🚀

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a c... Show more

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a common purpose.

 

What are Shared Spaces? 🤔

A Shared Space is a private area within your Zoom Team Chat that groups specific users and related channels. Only members added to the Shared Space can access the channels within it – they're even hidden from general search!

 

Why Use Shared Spaces? 💡

  • Sensitive Projects & Major Announcements: Keep confidential information secure and focused. Perfect for mergers & acquisitions, earnings reports, or funding rounds.
  • Dedicated Departments & Teams: Silo communications for specific groups, preventing unnecessary noise and ensuring relevant discussions.
  • Large, Long-Term Projects: Organize growing channels and membership. Leverage the powerful feature to automatically sync new members with designated project channels!
  • Stay Organized Long-Term: Easily find related channels within a dedicated space, even for projects that aren't daily priorities.

 

Key Benefits: ✨

  • Private & Secure: Keep sensitive information contained within the intended team.
  • Flexible Membership: Easily add internal and even external users to the entire space or just specific channels.
  • Reduced Toggle Tax: Access all relevant project channels within one designated area, minimizing switching between different parts of Zoom.
  • Efficient Onboarding: New team members added to a Shared Space can be automatically granted access to all relevant project channels.
  • Stay Organized: Group related channels logically for easy access and long-term management.

 

Admin Control & End-User Ease: ⚙️🧑‍💻

Admins have granular control over who can create Shared Spaces at both the account and group levels. They can also manage existing spaces, add/remove members, assign admins, and even create channels within them.

For end-users, creating a Shared Space is similar to creating a channel, with options for naming, adding members, and setting permissions. Easily manage members and add existing or new channels directly within the Shared Space.

 

Ready to streamline your team communication and boost productivity? Start exploring the power of Zoom Team Chat Shared Spaces today!

 

lancetlc_2-1748285914318.png

 

 

lancetlc_1-1748285873035.png

lancetlc_3-1748285960593.png

lancetlc_0-1748287478259.png

 

 


Show less

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion