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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Instalation Error

Good afternoonAt first, I would like to mention that my performance in the English language is far from being the best.I would like to know if anyone else is getting an error message like mine.I get a message that the file igdb9dxva64.dll is not desi... Show more

Good afternoon

At first, I would like to mention that my performance in the English language is far from being the best.
I would like to know if anyone else is getting an error message like mine.
I get a message that the file igdb9dxva64.dll is not designed to run on Windows. Tell me the error status is 0xc0000005.
Can anyone inform me of the possible causes of this error?

 


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Zoom Events: AI-First Virtual Event Platform for Marketers

Last year alone, marketers and event organizers hosted over 6 million virtual events on Zoom, reaching 268 million attendees. But in today’s experience-centric economy, it’s no longer just about getting people to join—it’s about delivering meaningful... Show more

Last year alone, marketers and event organizers hosted over 6 million virtual events on Zoom, reaching 268 million attendees. But in today’s experience-centric economy, it’s no longer just about getting people to join—it’s about delivering meaningful, high-quality experiences at scale.   At the Zoom Events Summit, we showcased how Zoom Events, our all-in-one virtual event platform, is helping marketers reimagine what’s possible through the power of AI, automation, and production innovation.

 

Why virtual events still matter

 

Virtual and hybrid events have become a cornerstone of modern marketing strategies—supporting brand building, lead generation, and community engagement. The numbers speak for themselves:

 

  • 6 million+ events hosted on Zoom within the last year
  • 268 million attendees
  • 30 billion minutes of content consumed

 

But with growing expectations, how do marketers create exceptional, community-driven event experiences without burning out?

 

From broadcasts to belonging: Building community through virtual events

 

One of the most powerful takeaways from the Summit was this: great events are about connection, not just content.

Joe Glover, co-founder of The Marketing Meetup, shared how he built a community of 51,000+ marketers rooted in kindness and shared values — not click-through rates.

“Community in its essence is a human endeavor... Unless you have that fundamental idea of what your culture is going to be, the money will never come.” - Joe Glover, The Marketing Meetup

Laura Lane from HubSpot echoed this shift. Audiences now crave purposeful content and spaces that feel like communities, not corporate presentations. The human factor is still an important part, even with AI-supported community building. 

“AI should create your content, but humans should curate your content." - Laura Lane, HubSpot

 

Why it matters for marketers:

 

Community isn’t a channel — it’s a long-term growth strategy. When your events foster belonging, you build loyalty, trust, and advocacy.

 

Powered by AI: Free up time for strategy

 

Anyone who has ever planned a virtual event knows how much time is spent on logistics. It is often more than on strategy, messaging, or audience connection.  

 

With Zoom Events and Zoom AI Companion, that’s changing. Brendan Zhang from the Zoom Events team shared how AI-first tools help event professionals:

 

  • Auto-generate webinar and event descriptions
  • Summarize planning meetings and extract action items
  • Import speaker bios automatically
  • Repurpose post-event content into blog or social formats

 

Zoom AI Companion is included in most paid Zoom plans, eliminating the need for extra tools and subscriptions.

 

Why it matters for marketers:

 

Automate the busywork and reinvest your time into crafting stories, campaigns, and follow-ups that move the needle.

 

 

Hybrid event production - without the production crew

 

As virtual and in-person events blend together, audiences expect television-level polish—no matter where they’re watching.

Andy Carluccio, Zoom’s Head of Client Innovation, showcased how Zoom Events production tools empower marketing teams to level up:

 

 

These tools enable marketing teams to deliver dynamic, branded experiences without the complexity or cost of traditional production environments.

 

Why it matters for marketers:


Great production boosts brand perception. With Zoom Events, you get pro-level control with marketer-friendly ease.

 

The future of event marketing: Smart, human, scalable

 

The future of events is AI-enabled and human-led. It’s not about replacing marketers — it’s about freeing them up to do what machines can’t: tell compelling stories, foster connection, and drive strategy.

 

With Zoom Events and Zoom AI Companion, you can:

 

  • Turn planning meetings into summaries and action items
  • Repurpose session recordings into blog posts and reels
  • Personalize follow-ups with AI-generated recaps
  • Align event outcomes with campaign KPIs

 

All from within one platform.

 

Designed for Ease: A Platform That Works the Way Marketers Do

 

One of the standout qualities of Zoom Events is its intuitive, user-friendly interface—something our Summit attendees and internal teams consistently praised.

 

Whether you're an experienced event professional or managing your first webinar series, the platform is designed to feel familiar and simple to navigate. That ease of use translates into faster setup times, fewer technical hiccups, and a smoother experience for both organizers and attendees.

 

“It was perhaps a little ambitious to use Zoom Events for our very first internal event, but it really showed how far we’d come. The feedback from our teams was incredibly positive—everyone found the platform intuitive and easy to use. I think that’s key: with the right training and tools, it’s amazing how quickly teams can adapt and feel confident running virtual events.” - Chloe Barnes,  Field Fisher 

 

Beyond usability, Zoom Events integrates seamlessly with leading marketing tools and CRM systems, allowing you to manage invitations, track attendance, and record engagement data automatically. That means no more manual exports or stitching together reports across platforms.

 

The result? Better visibility into your customer journey, stronger data security, and the ability to create more personalized and targeted follow-ups based on how attendees interact with your content across campaigns.

 

Elevate your strategy

 

Whether you’re hosting your first webinar or scaling a hybrid event series, Zoom Events gives you everything you need:

 

  • A full-featured virtual event platform
  • Integrated AI tools
  • Professional-grade production features
  • Built-in audience engagement

 

Learn more about how Zoom Events can help you create smarter, more human experiences at scale. Click here to watch the Zoom Events Summit recording.

 

Posted in: Zoom Blog

 


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Introducing Zoom Clips Custom Avatars: A More Personal, Human Way to Communicate on Zoom!

You know how Zoom is always coming up with new ways to help us connect and collaborate? Well, get ready for something really cool: Zoom Clips Custom Avatars! I am so excited to share this feature because it adds a personal and dynamic touch to how we... Show more

 

You know how Zoom is always coming up with new ways to help us connect and collaborate? Well, get ready for something really cool: Zoom Clips Custom Avatars! I am so excited to share this feature because it adds a personal and dynamic touch to how we share updates, record messages, or just express ourselves when you need to connect but everyone's not available for a live meeting. So whether you're juggling a busy team, leading remote projects, or reaching out to a wider audience, these new customer avatars let you connect on your own terms, with your own unique flair. Curious how it looks? Here's a link to a clip where I used Zoom Clips' Custom Avatar.

So, What Exactly Are Zoom Clips Custom Avatars?

You might already know about Zoom Clips, which lets you record and share short video messages. Now, with the new Custom Avatars, you can record those clips using a personalized 3D avatar. It's an awesome way to inject personality and creativity into every message without ever needing to turn on your camera.


These avatars are powered by our AI, so it's expressive and incredibly customizable. That means you can keep your privacy while still being fully present in your communication.

Why I think You'll Love This Feature:

-You can create an avatar that looks just like you, or design something totally unique to match your brand or personality.
-Custom avatars can capture your expressions and lip movements as you speak, making your avatar feel incredibly lifelike and human.
-No Camera? No Problem! Had a rough morning or just not camera-ready? Your avatar has you covered! You can still share polished, engaging clips without appearing on screen
-Just like before, you can easily trim, share, and organize your clips with your team or across your whole organization
-Your avatar stays the same, helping you maintain a consistent personal or brand identity
-It comes in 16 languages (including English). This is a key feature designed to help you scale your video content for global audiences. Want to see and hear me speak in different languages? Check out these clips where I switch between French and Spanish  


Just to note some big wins for everyone in using this feature:

 

-Make your messages more lively, fun, and relatable. Perfect for quick team updates or community outreach
-Not everyone feels comfortable on camera, and that's totally okay. Avatars offer an inclusive and comfortable alternative
-Record a short message once and share it with many. This is a game-changer for project updates, onboarding new folks, or company announcements
-You get to maintain a layer of privacy while still looking polished and present
-Add a personal or branded touch that a plain old email or regular video just can't match

If you're already picturing how this could make your day easier, here are some ways I've used it, but honestly, the sky's the limit:

 

-I send out weekly updates using the custom avatar. It keeps things friendly and easy to digest, no live meeting required
-I create warm welcome messages or explain key policies with an avatar. It makes new hires feel connected right from day one
-I send personalized updates to colleagues and clients without the formality of scheduling a call. It's thoughtful and efficient
-I create short, engaging learning modules with avatars too

 

If you're ready to give it a try, the steps are very easy.

-First, make sure your Zoom app is updated to the latest version
-Then, head over to the Clips tab in your Zoom desktop app.
-Choose the option "Create with Avatrars" and click on "Create customer Avatar"
-Get creative and customize your avatar (appearance, clothing, & style)
-Record your message and share it instantly using the unique link that will be generated


For me, Zoom Clips Custom Avatars truly weave together technology, creativity, and that essential human connection into one fantastic tool. Whether you're wrangling your team, nurturing relationships, or just sharing what you know, I really believe this new feature breathes life into your communication – all on your own schedule and exactly how you want it. I highly recommend you give Zoom Clips Custom Avatars a try today and find a fresh way to connect with both clarity and your unique personality. 

 

Resources:

Enabling or disabling AI Companion Custom Avatars for Zoom Clips

Creating clips with AI Companion Custom Avatars

 


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Don't Miss Out: Start Using Zoom Tasks Today

I'm excited to share a game-changing feature from Zoom that’s designed to streamline your workflow and help you stay on top of your to-do list: Zoom TasksSo what is Zoom Tasks? Zoom Tasks is a new feature in Zoom Workplace that leverages on AI Compan... Show more
I'm excited to share a game-changing feature from Zoom that’s designed to streamline your workflow and help you stay on top of your to-do list: Zoom Tasks

So what is Zoom Tasks?
 
Zoom Tasks is a new feature in Zoom Workplace that leverages on AI Companion to help you quickly create, track, and manage your to-do list within the Zoom platform. It brings all your tasks together in one place, so you can organize things from meetings, chats, calls, and more, helping you stay productive and work better with your team. It can automatically capture action items discussed during meetings, identify tasks from phone conversations, extract tasks from chat messages, and add those tasks to your to-do list, to keep you on top of everything you need to do. With Zoom Tasks, you can also assign tasks to team members, share them, and keep track of progress without any hassle.

What are its features?

Assign tasks seamlessly: With Zoom Tasks, you can assign tasks to team members and monitor progress effortlessly
Screenshot 2025-04-23 at 1.15.46 PM.png

Automated Task Detection: Zoom Tasks identifies action items from your interactions and automatically adds them to your to-do list
AI-Powered Assistance: With AI Companion it can automatically generate tasks and suggest actionable items for your tasks, ensuring you stay productive and nothing falls through the cracks
Screenshot 2025-04-23 at 1.18.58 PM.png
 
Seamless Integration: Tasks sync across Zoom Workplace, including chat, phone calls, and meetings 
Screenshot 2025-04-23 at 1.19.49 PM.png
 
Third-Party App Sync: Stay on track by syncing tasks with connected third-party apps like JIRA, keeping all your action items in one place
 
How Zoom Tasks can be used in your daily workday?
 
Meetings
During the meeting, if your manager assigns you and your team several action items, for example, "Prepare a project timeline" or "Reach out to the design team for feedback", Zoom Tasks will automatically capture these tasks and adds them to your to-do list, so you don’t need to manually jot them down.

Chat Discussion
If you chat with a colleague about a project update, and they mention, "I’ll send you the draft by the end of the day", Zoom Tasks can detect the task from the chat and adds a reminder to follow up on the draft. You can assign this task to yourself or set a due date to ensure it gets done.

Follow-Up Call
Let's say you have a follow-up call with a vendor, and for example, they ask you to review the latest budget proposal and send feedback, Zoom Tasks will capture this action item and automatically adds it to your to-do list. You can easily assign this task to yourself or a team member, and add notes to specify what kind of feedback is needed.

Task Review
Before signing off, you review your task list in Zoom Tasks. You can check the progress of all tasks, see if any tasks are behind, and quickly delegate work to team members if needed.

By using Zoom Tasks in your day-to-day routine, you can seamlessly track and manage tasks across all your Zoom interactions, from meetings to chats and calls. It saves you time, keeps everyone aligned, and helps you stay on top of your responsibilities without juggling multiple apps or lists.
 
Give Zoom Tasks a try today and experience the difference for yourself.

For more detailed information, check out Zoom's official blog post: Zoom Tasks: Conquer Your To-Do List with AI Companion
Support Article: Getting Started with Zoom Tasks



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Streamline Your Meetings with the New AI Companion Summary Templates

Say goodbye to generic meeting notes. With the latest enhancement to our AI Companion, you can now turn your meetings into tailored, actionable summaries—thanks to 11 purpose-built templates designed to match your specific meeting goals. Whether you'... Show more

Say goodbye to generic meeting notes. With the latest enhancement to our AI Companion, you can now turn your meetings into tailored, actionable summaries—thanks to 11 purpose-built templates designed to match your specific meeting goals.

Whether you're conducting a team sync, preparing for a client review, diving into a problem analysis or conducting an online class to students, there's a template ready to fit the structure and tone you need. Ten templates are available right now with AI Companion, and for those using our Custom AI Companion add-on, you'll gain access to a special Problem, Root Cause & Solution (PRS) template—ideal for issue resolution workflows.

Pick a Template, Boost Your Focus

Customize your default summary template for all meetings, or switch it up depending on the conversation. Having a 1-on-1? There’s a format for that. Running a brainstorming session or retrospective? There’s a format for that too. Each template ensures your meeting output aligns with your intended outcomes.

Less Time Editing, More Time Doing

By aligning your summaries with your meeting type, you eliminate the need to manually reformat or rephrase notes. For example, selecting the PRS template instantly organizes your discussion into clearly defined sections—making it easier to communicate findings and next steps with stakeholders.

The right format helps you and your team stay on track, follow up faster, and keep everyone aligned without lifting a finger.

Referencing here the Knowledge Base article to learn more about Using Meeting Summary Templates and a Youtube video on Custom AI Companion: Meeting Summary Templates

Interested to learn more? Feel free to follow, share and join our Zoom Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!


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日本語コミュニティのご案内 - Japan User Group

昨日Zoom Experience Day Summerにご来場いただいた方々、また日頃からUser Communityを盛り上げていただいている皆様、いつもありがとうございます。 今回は日本のコミュニティグループのご紹介となります。 上部のUser Groups > Japan > Join User Groupよりご参加ください。 日本語でのご質問やご相談はこちらで実施いただくとスムーズに解決するかもしれません！ご参加のほどよろしくお願いいたします。Join User Group Show more

昨日Zoom Experience Day Summerにご来場いただいた方々、また日頃からUser Communityを盛り上げていただいている皆様、いつもありがとうございます。

今回は日本のコミュニティグループのご紹介となります。

上部のUser Groups > Japan > Join User Groupよりご参加ください。

日本語でのご質問やご相談はこちらで実施いただくとスムーズに解決するかもしれません！ご参加のほどよろしくお願いいたします。
Join User Group

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• Community Champion | Employee

AI CompanionでTo-Doリストを効率的に処理: Zoom Workplaceで自動タスク管理を使い始める

ちょっとした依頼に、大きなプロジェクトの割り当て—気が付けば、完了すべきタスクの山に囲まれています。何を達成しなければならないのか、誰をフォローアップする必要があるのか、どの締め切りを守らなければいけないのかを把握するのは、新たな依頼が来るたびに負担に感じることもあります。 もう、タスク管理のために手間をかける必要はありません。Zoom Tasks は、Zoom Workplaceに組み込まれたAIファーストの新しいソリューションです。AI Companion*で、To-Doリストをよりスピーデ... Show more

ちょっとした依頼に、大きなプロジェクトの割り当て—気が付けば、完了すべきタスクの山に囲まれています。何を達成しなければならないのか、誰をフォローアップする必要があるのか、どの締め切りを守らなければいけないのかを把握するのは、新たな依頼が来るたびに負担に感じることもあります。

もう、タスク管理のために手間をかける必要はありません。
Zoom Tasks は、Zoom Workplaceに組み込まれたAIファーストの新しいソリューションです。AI Companion*で、To-Doリストをよりスピーディーに処理できるようサポートします。

Zoom TasksはZoom Workplaceの一部であるため、ミーティング要約やチャットの会話からアクション項目を特定することができます。また、（ユーザーの確認と承認を得て）タスクの完了を代行することも可能です。さらに、チームはプロジェクトを把握して連携し、遂行を強化するために必要な情報を得ることもできます。

組み込み型タスク管理のためのAIエージェント

タスク管理ソリューションは、付箋に殴り書きしたTo-Doリストの現代版であると言えるでしょう。タスクの締め切り、プロジェクトとの関連、関係者などを把握するのに役立ちます。

さらに、タスク管理ソフトウェアは個人のアクション項目を超えた働きをします。ファイル・進捗状況・障害などの可視化をチームに提供します。

ZoomとMorning Consult による調査によると、リーダーの3分の1（34%）が、プロジェクトやタスクの進捗状況を確認するために、チームとのやり取りで1時間以上を費やしていることが判明しました。この時間は1人のマネージャーあたり年間約16,000ドルの損失につながる可能性があります**。

タスク管理におけるAIの革新

AIエージェントを取り入れることで、タスク管理はまったく新しい意味を持つようになります。
AI Companionがミーティングやチャットからタスクを抽出し、To-Doリストを自動で整理。さらには、次に何をすべきかを提案・実行支援まで行います。

日々の業務をよりスムーズにするための仕組み

一日中ミーティングが詰まっている時...

AI Companionがミーティング中にアクション項目を把握・整理してくれるため、集中力を維持できます。
一日の終わりにはZoom Tasksを開くだけでタスクを一括確認できます。

進捗状況の報告を求められた時...

AI Companionは、タスクを集約し数秒でレポートの下書きを作成してくれるため、報告作業の時間を大幅短縮できます。タスクはチームメンバーと共有することも可能です。

やるべきことが多すぎる時...

チャットやメールが溜まりすぎているときも、AI Companionが内容を要約し、タスクに変換してくれます。
ミーティングのスケジュールや返信文の下書き作成、文書作成のサポートまでこなします。

Zoom Tasksの開始方法

AI Companion付きのZoom Tasksは、対象のZoom Workplaceの有償プランで利用可能です。

始め方：

  1. Zoom Workplaceアプリをバージョン6.4.3以降に更新。

  2. アカウント設定 > AI Companionタブで「Zoom Tasks」セクションを探し、
    　タスクの作成・管理機能およびミーティングの文字起こし機能を有効化。

  3. ナビゲーションバーのZoom Tasksアイコンをクリックして、タスクを表示。

ヒントとコツ

  • 推奨タスクを確認し、「承認」をクリックでマイタスクリストに追加。

  • 星アイコンをクリックで、推奨アクションが表示されます。

  • Zoom Team Chatやメール上で項目を右クリックで直接マイタスクに追加可能。

  • +ボタンでタスクを手動追加。

  • 「詳細を表示」から元メッセージやメモの追加・編集も可能。

AI Companionがなくても、Zoom Tasksはタスク管理ソリューションとして活用可能。すべてのTo-Doを1か所で整理できます。

👉 AI Companionのページ では、一日の業務に役立つAIスキルの詳細をご覧いただけます。

* Zoom AI Companion は、地域や業種によってはご利用いただけない場合があります。Zoom ユーザー アカウントの有料サービスに付随してご利用いただけます（追加料金なし）。

** マネージャー1人当たりの算定は、米国労働統計局が提供する管理職の平均給与情報に基づく推定値です。

出典： Zoom Blog 


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What's New at Zoom - June 2025 - AI Recap

Checkout our Whats New recap for June! This blog post was created fully by Zoom AI Companion within Zoom Events, a new AI feature! ✨ For a link to the full recording as well as more info on AI generated content with Zoom Events scroll to the end of t... Show more

Checkout our Whats New recap for June! This blog post was created fully by Zoom AI Companion within Zoom Events, a new AI feature! ✨ For a link to the full recording as well as more info on AI generated content with Zoom Events scroll to the end of this post ✨

Zoom's Latest Innovations: AI Companion Updates, Productivity Enhancements, and Contact Center Advancements

 

In our recent "What's New at Zoom" webinar, we shared exciting updates and feature releases that are transforming how organizations connect, collaborate, and deliver exceptional customer experiences. From significant AI Companion enhancements to new productivity tools and Contact Center capabilities, these innovations reflect our commitment to building an AI-first work platform designed for human connection. Let's explore the highlights from our June releases.

 

AI Companion: Smarter, More Multilingual, and More Customizable

 

Our AI Companion continues to evolve with capabilities designed to help you work smarter, not harder. The latest updates include new follow-up prompts that provide assistance both during and after meetings. During meetings, AI Companion can help you catch up on what you've missed, while afterward, it generates comprehensive summaries, next steps, and suggested follow-ups – all accessible across Zoom Workplace, including Meetings, Team Chat, Email, Docs, and Zoom Phone.

 

We've also significantly improved our real-time transcriptions with enhanced speech AI technology. Now supporting over 36 languages, captions automatically display in your preferred language, powered by advanced speech AI and machine translation technology. Our enhanced language identification ensures captions stay perfectly synchronized with spoken language, and customizable captions allow you to adjust font size and color to suit your preferences.

 

Perhaps most exciting is the introduction of Custom AI Companion, our newest addition to our AI offerings. This agentic AI solution is designed to be proactive – it can reason, remember, orchestrate, and act. It doesn't just identify problems; it solves them.

 

"With Custom AI Companion, Zoom is entering a new AI era," shared our product specialist during the webinar. "It's not about reacting or assistance; it's about action."

 

Custom Dictionary has been enhanced with support for specialized terms in multiple languages including German, Spanish, and Chinese. We've also doubled the capacity to 1,000 custom terms, providing greater flexibility to tailor AI tools to your organization's unique vocabulary and industry jargon.

 

Additionally, Knowledge Collections in AI Studio now allows admins to seamlessly connect Google Drive or OneDrive as data sources, enabling AI Companion to access and reference your organization's important documents while respecting existing permission controls. Admins can also add URLs directly to knowledge collections, making AI Companion even smarter and more connected.

 

Productivity Enhancements Across the Zoom Platform

 

We've introduced several productivity enhancements designed to streamline workflows and improve collaboration:

 

Meeting Agenda with AI Companion

 

Prepare for meetings easily with customizable templates, and let AI Companion recommend relevant previous meetings or documents. Add timing estimates to agenda items to keep meetings on track and maximize productivity.

 

AI Companion for Workspace Reservation

 

Our smart assistant for office planning can suggest the perfect room reservations for your meetings and recommend the best days to come into the office based on your schedule and colleagues' availability.

 

Recorder with AI Companion for Zoom Rooms

 

Bring the power of AI-driven note-taking to your in-person meetings, even when there are no remote participants. Capture whiteboards and on-screen content during meetings, ensuring every idea is documented and easily accessible later.

 

Zoom Phone Improvements

 

Call Queue Callbacks, a highly requested feature, is now live. Customers no longer need to wait on hold – they can request a callback while maintaining their place in line. Agents can auto-answer callbacks and set short delays to prepare before connecting.

 

We've also expanded our hardware support with compatibility for the Cisco 9800 series desk phones, making migration to Zoom Phone Cloud even easier for Cisco customers. And for businesses that still rely on fax communications, we've enhanced online fax management inside Zoom Phone, with support for 46 countries, customizable cover pages, and email alerts.

 

Contact Center Advancements Elevating Customer Experience

 

Our Contact Center solutions have received significant upgrades aimed at improving customer experience and agent efficiency:

 

Next-Generation Zoom Virtual Agent

 

We're proud to announce the general availability of our next-generation Zoom Virtual Agent, built on an agentic AI framework that delivers more contextual, human-like responses with faster setup than ever before. This advanced virtual agent experience now spans both chat and voice channels, providing consistent and dynamic customer support powered by AI reasoning and contextual understanding.

 

"We've introduced the most advanced version of ZVA yet, built on an agentic AI framework which gives it much more contextual, much more human-like responses, and a way faster setup than ever before," explained Jody Rubin, Senior Product Marketing Manager for Zoom Contact Center.

 

CX Analytics

 

Our new CX Analytics delivers true omni-channel reporting across voice, video, messaging, and email. This provides customizable real-time and historical dashboards that give teams a single source of truth for all interaction channels. The experience is more visual, customizable, and flexible – allowing you to define metrics, set thresholds, and configure alerts to spot anomalies or trends.

 

Route to Last Agent

 

This powerful capability improves continuity and personalization in customer service. Admins can enable and customize prompts that give customers the option to reconnect with the agent they last spoke to. If that agent isn't available, customers can choose to wait, leave a voicemail, or schedule a callback.

 

Google Dialogflow Chatbot Integration

 

Contact Center admins can now connect Google Dialogflow CX chatbots directly with Zoom Contact Center. This integration provides a powerful way to manage customer inquiries automatically before they reach a live agent, with seamless setup through the Zoom App Marketplace.

 

Looking Ahead

 

These new features and enhancements reflect our ongoing commitment to innovation and our focus on building tools that help you work more efficiently while maintaining human connection. As we continue to evolve our AI-first platform, we're excited to see how these tools will transform the way you connect, collaborate, and engage with customers.

 

To learn more about these updates or to see them in action, visit our Customer Success Events Hub for upcoming webinars, open office sessions, and on-demand recordings. We'll be hosting dedicated sessions on AI Companion, Zoom Contact Center, Zoom Workplace, and Zoom Phone in the coming weeks.

 

We're committed to helping you get the most out of Zoom's expanding platform, and we look forward to sharing more innovations with you soon.

Full Whats New Recording

 

AI Content in Zoom Events


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How Teams Unlock Major ROI with Zoom Custom AI Companion 🚀📈🤖

Real-world insights from a midsize U.S. staffing agency's recent onboarding session. If you're curious about how organizations are leveraging Zoom Custom AI Companion to achieve significant productivity gains, you're not alone. Recently, a midsize U.... Show more

Real-world insights from a midsize U.S. staffing agency's recent onboarding session.

 

If you're curious about how organizations are leveraging Zoom Custom AI Companion to achieve significant productivity gains, you're not alone. Recently, a midsize U.S. staffing agency demonstrated clear and measurable ROI by incorporating AI into their daily workflow. Here's a practical breakdown of three key use cases—and actionable steps your team can replicate today.

1. Streamlined Meeting Summaries with Structured Templates 📝🔖📂

Real-Life Use Case: 📌🗒️📋 Recruiter and sales teams built structured summary templates for:

  • Candidate screening interviews

  • Reference checks

  • New-client intake meetings

  • New-job intake sessions

Why It Matters: ✅🗃️🖥️ By auto-populating essential details directly into their ATS/CRM, the agency eliminated repetitive manual data entry, standardized notes, and ensured accuracy across every interaction.

2. Instant Access to Team Knowledge 📚🔍🔗

Real-Life Use Case: 🔐📑🔍 The team uploaded crucial documents like job descriptions, interview rubrics, and internal guidelines into a secure, searchable knowledge base. Recruiters then effortlessly queried the AI Companion for instant answers during live calls / meetings (e.g., “What’s the interview process for Project Manager roles?”).

Why It Matters: ⏱️⚡🌐 Quick, accurate, and source-linked answers saved recruiters valuable time, enhancing both candidate and client satisfaction by eliminating delays and misinformation.

3. Automated Task and Calendar Management 📆⏰✅

Real-Life Use Case: 📌📅🗓️ AI Companion automatically identified actionable items from meeting conversations (“Send assessment link,” “Schedule client interview”) and offered calendar scheduling suggestions. Recruiters approved or rejected these suggestions directly, turning accepted actions into tasks with due dates and reminders.

Why It Matters: 🔄⏳📈 This approach reduced the risk of missed follow-ups, minimized manual scheduling, and allowed recruiters to reclaim valuable time for strategic activities.

3 Steps to Successful Implementation (Any Industry): 🛠️📈🚦

Implementation Step Why It Matters
Assign Licenses Early Zoom Custom AI Companion only activates for licensed users—start by identifying your initial test group clearly.
Pilot with Focused Groups Launch with targeted teams (e.g., Sales Pilot, Recruiting Pilot) to refine use cases and minimize disruption.
Track Measurable ROI Document time savings on note-taking and scheduling pre/post rollout to quantify the impact clearly for leadership.

Next Steps: 🚀📅🔑

These productivity-boosting techniques—structured templates, knowledge repositories, automatic task management, and compliance safeguards—can transform meetings and data entry tasks across industries like finance, tech, education, and more. Start small, measure impact, and within 30 days, expect measurable results. You'll likely wonder how your team ever managed without Zoom Custom AI Companion.

Want more info? Click here!

 


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Resolved! Access recording in past account

I was removed from an account but need to access my recordings so I can download them. The admin readded me but when I try to login, it keeps taking me to my downgraded account. How can I access the old account so I can get my recordings? 

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