I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

Zoomtopia 2024 is a groundbreaking event that showcased the future of virtual communication. One of the most exciting announcements was the launch of AI Companion 2.0, a next-generation AI platform designed to enhance human connection. Building upon the success of its predecessor, AI Companion 2.0 introduces a suite of innovative features that streamline workflows and boost productivity across various aspects of professional life. In addition to the features we have come to love like summaries for Meetings and Phone calls, Whiteboard content generation, and Team Chat and Mail compose, the items below are just some of the amazing features that will be included in AI Companion 2.0:

• Zoom Workplace:
  • Document Analysis: Get information about documents connected to Zoom Workplace, including email attachments, documents from chat, and Zoom Docs.
  • Company Directory Search: Quickly find the information you need about your colleagues and teams.
  • Citations: Hover over the response given by AI Companion to learn more about the source.
  • Tasks: Stay on top of action items with Zoom Tasks
• Meetings:
  • Web Query: Access relevant information from the web directly within your meetings.
  • Next Steps: Automatically generate action items based on meeting discussions.
  • Agenda: Create personalized meeting agendas with AI assistance.
• Team Chat:
  • Query a Chat Channel: Search through chat history effortlessly.
  • Prioritize My Chats: Focus on the most important conversations.
• Mail & Calendar:
• Summarize an Email: Get a concise overview of key points in your emails.
• Query an Email: Find specific information within your emails.
• Docs:
  • Summarize a Doc: Quickly understand the main points of your documents.
  • Query a Doc: Search for specific information within your documents.
• Spaces:
  • Office Queries: Get answers to your office-related questions.
  • Room Recommendations: Find the perfect space for your meetings or events.
  • Room Reservations: Easily book meeting rooms and other office spaces.
• Contact Center:
  • Conversation Summary: Review key points from your customer interactions.
  • Follow-up Tasks: Generate tasks based on customer conversations.

This powerful AI platform is set to revolutionize the way we work and communicate, making it easier than ever to connect with colleagues and clients.

If you weren't able to attend Zoomtopia or would like to rewatch the sessions, check 'em out here.

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here's what we found out.

Have you ever had trouble finding time on colleagues’ schedules to connect? Or experienced a misunderstanding in communication between teammates? Turns out you may have been a victim of bad collaboration. It’s more common than you might think — and the time spent resolving issues related to inefficient collaboration can quickly add up.

Our Global Collaboration in the Workplace report, based on a survey conducted by Morning Consult of nearly 8,000 leaders and employees from 16 different countries, uncovers:

• How people prefer to work together
• Common collaboration challenges 
• The projected costs of fixing bad collaboration 

All told, we learned that the time spent resolving issues related to inefficient collaboration can cost organizations an estimated $16,491 a year per manager in wasted time, or up to $874,000 annually for an enterprise of 1,000*.

Check out a summary of our findings below, and read the full report for an in-depth look at global collaboration — as well as takeaways you can apply within your own organization.

Hi.

I've just been 'upgraded' to Zoom Workplaces. When I try a log in I get "You are unable to connect to Zoom. Please check your connection and try again" My wired connection is just fine. Running MacOS Samona 14.5 on a MacBook Pro. Doesn't work on iPad but does on iPhone.

I've tried all the uninstall, clear cache, reinstall etc etc and nothing works. I'm assuming it's a security issue but can't work it out. Appreciate any solution ideas.

Introducing Zoom Scheduler. 

Zoom Scheduler is a powerful scheduling tool designed to streamline appointment and meeting management. It integrates with popular calendars, supports various event types (one-on-one, group, round-robin), and automates workflows like reminders and follow-ups. Customizable notifications, detailed analytics, and branding options enhance the user experience. For teams, it offers advanced features like booking on behalf of others, managing permissions, and SAML Single Sign-On (SSO) for security. Zoom Scheduler is cost-effective, time-saving, and helps improve both individual and team scheduling efficiency.

Zoom Scheduler offers many similar features to other scheduling tools like Calendly, but at a lower starting price. It’s ideal for users already within the Zoom ecosystem, offering seamless integration with Zoom meetings and calendar tools.

Here's a comparison between Zoom Scheduler and Calendly.

Zoom Scheduler starts at a lower price point of $4.99 per month per seat, or is included with Zoom’s Business and Enterprise plans, while Calendly’s Standard plan begins at $10 per month per seat, and its Teams plan costs $16 per month per seat. Both platforms offer unlimited event types, such as one-on-one or group meetings, though Calendly’s free tier limits users to a single event type.

Zoom Scheduler and Calendly both allow up to six calendar connections per person and provide the ability to book meetings on behalf of others, as well as create automated workflows like reminders and follow-up messages.

Customization features such as notifications, reminders, and the ability to update cancellation policies or add links to confirmation pages are available on both platforms at their paid tiers. Zoom Scheduler and Calendly also support collective events and offer analytics and insights into scheduled meetings.

Branding and live chat support are included with paid plans as well. For team functionality, both platforms allow the creation of round-robin events, the use of routing forms, and the ability to lock and sync managed events across teams. Zoom Scheduler includes SAML single sign-on (SSO) in its business plans, while Calendly charges an additional $3 per user per month for the Teams plan but includes it with its Enterprise plan.

Overall, Zoom Scheduler offers similar features to Calendly at a lower base price, making it an appealing option for users already in Zoom’s ecosystem. 

Let's get started with Zoom Scheduler!

Cheers!

A lo largo de 2024 hemos ido aclarando más herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos en un solo lugar. Si se han perdido la primera temporada, aquí pueden repasarla.

A continuación encontrarán todas las entradas de la segunda temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones.

Episodio 1: Subtítulos y Subtítulos Traducidos, haciendo tus reuniones más comprensibles

¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos traducir la conversación que estamos presenciando a un idioma que nos sea más fácil entender.

Para aprender más sobre Subtítulos y Subtítulos Traducidos, echémosle un vistazo al siguiente video:

Episodio 2: Notas de Zoom, toma apuntes durante tus reuniones 

Con la función de Notas puedes tomar apuntes dentro y fuera de las reuniones y compartirlas con quien quieras. La posibilidad de tener la herramienta incrustada en la pantalla de la reunión o en una ventana separada te da una mayor flexibilidad. Además nos ayuda a mantener todos nuestros apuntes en la misma aplicación que nuestras reuniones.

Para aprender más sobre Notas, echémosle un vistazo al siguiente video creado con Zoom Clips:

Episodio 3: Pizarras de Zoom, colabora y da rienda suelta a tu imaginación

Las Pizarras de Zoom, disponibles a través de las reuniones, la aplicación, el navegador y Zoom Rooms, nos proporcionan flexibilidad a la hora de colaborar. Son fáciles de compartir y utilizar, con un gran número de herramientas y plantillas disponibles para ayudarnos a plasmar nuestras ideas.

Para aprender más sobre Pizarras, echémosle un vistazo al siguiente video creado con Zoom Clips:

Episodio 4: Interpretación en Reuniones y Webinarios de Zoom, reuniones más accesibles al alcance de todos

La herramienta de interpretación de Zoom es muy sencilla de programar y utilizar. Con la interpretación podemos crear canales de audio los cuales podemos asignar a los intérpretes con los que trabajamos habitualmente y a los que nuestros asistentes se pueden conectar a su aire.

Para aprender más sobre Interpretación, echémosle un vistazo al siguiente video:

Si quieren saber más sobre la Sala de Espera, Preguntas y Respuestas, Votaciones y Cuestionarios o el Control Compartido de las Diapositivas, pueden visitar el post de la primera temporada.

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Si tienen temas que quisieran ver abordados de esta manera, déjenos sus ideas en los comentarios!

¡Hasta la próxima!