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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

How to send your feedback to Zoom

You can help make Zoom even better by sharing your thoughts on your product experience. Your account owners or administrators just need to enable the Feedback to Zoom feature, which adds a feedback option in the Zoom desktop and mobile applications. ... Show more

You can help make Zoom even better by sharing your thoughts on your product experience. Your account owners or administrators just need to enable the Feedback to Zoom feature, which adds a feedback option in the Zoom desktop and mobile applications. We will use the insights we gather to enhance our services and products.

 

Note: Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communication-related content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models and feedback will still be reviewed for potential future release.

 

 

We truly appreciate your input and are always here to help you out!


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我購買了500人的大型會議,也已授權用戶,是直接新建會議就可以用嗎?I have purchased a large conference for 500 people and have author

我購買了500人的大型會議,也已授權用戶,是直接新建會議就可以用嗎?還是要專門建立大型會議?I have purchased a large conference for 500 people and have authorized users. Can I simply create a new conference to use it? Do we still need to establish a large-scale conference specifically? Show more

我購買了500人的大型會議,也已授權用戶,是直接新建會議就可以用嗎?還是要專門建立大型會議?I have purchased a large conference for 500 people and have authorized users. Can I simply create a new conference to use it? Do we still need to establish a large-scale conference specifically?


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Compartilhamento tela cheia

Quando estou apresentando slides no modo apresentação, não aparece para os participantes a mudança de slides. 

Eles só conseguem visualizar o primeiro slide, enquanto para mim está passando normal.

Alguém sabe como resolver isso?

Grata

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Please Provide Me With A Zoom Stream Key And URL

Please Provide Me With A Zoom Stream Key And URL.

Getting the webinar schedule Zoom email

I got an email on my email id which was not registered in zoom, the email read as "Registration in some webinar is complete" and there were details like topic and time etc.It showed at the bottom as in to cancel if wish to so I cancelled it but then ... Show more

I got an email on my email id which was not registered in zoom, the email read as "Registration in some webinar is complete" and there were details like topic and time etc.

It showed at the bottom as in to cancel if wish to so I cancelled it but then I realized I should have kept the email under spam. I really want to understand if it could be some scam.


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Resolved! Vulnerability considerations

Hello I have been trying to find information regarding zoom updates, and how they are implemented. The company I work for is not a "Zoom Shop", but multiple users have zoom workplace installed in order to meet with external vendors. Users do not log ... Show more

Hello

       I have been trying to find information regarding zoom updates, and how they are implemented. The company I work for is not a "Zoom Shop", but multiple users have zoom workplace installed  in order to meet with external vendors. Users do not log into workplace but utilize the "Join Now" feature.  Trying to decide if this launcher can be exploited if no one logs in, or if we should just aim to use meeting functionality in a web browser.

 

Any insight would be appreciated.


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Fraudulent email?

Hello, I received an email from zoom-resync-donotreply@sender. (my website name).com and the message was: Dear (my name),The Zoom integration for (my email) (Location: MyName) has expired, leading to disconnection. As a result, video conferencing lin... Show more

Hello,

 

I received an email from zoom-resync-donotreply@sender. (my  website name).com and the message was:

 

Dear (my name),

The Zoom integration for (my email) (Location: MyName) has expired, leading to disconnection. As a result, video conferencing links won't be generated and synced in the application, potentially causing issues with appointments.

Please click here to login and follow these steps to resync your Zoom account:

  1. Click on the Settings button in the left navigation panel.
  2. Select My Profile and go to Integrations.
  3. Locate the Zoom option and click on the delete icon.
  4. Confirm deletion by clicking “Confirm” in the popup.
  5. Your account has been deleted.
  6. Now, click on Connect.
  7. Enter the required details and sign in to your Zoom account.


Your Zoom account is successfully resynced. "

 

I am confused because my zoom meetings have been working fine today, but mainly the email sender looks maybe fake? Can anyone clarify whether this is a legit message? Is is what they are saying to do a real thing? Thank you

 


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Accidentally Clicked Educator Account

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom acc... Show more

Hi!

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

I saw another post about this in January, and they had a number set up for support to contact them.

 

Thank you!


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Empowering Educators and Students with Zoom’s AI Companion 2.0

Zoom AI Companion 2.0 represents the latest evolution of Zoom’s AI assistant, designed to surface key information, prioritize tasks, and seamlessly transform user interactions across the Zoom ecosystem into actionable insights. With enhanced capabili... Show more

Zoom AI Companion 2.0 represents the latest evolution of Zoom’s AI assistant, designed to surface key information, prioritize tasks, and seamlessly transform user interactions across the Zoom ecosystem into actionable insights. With enhanced capabilities, AI Companion 2.0 not only expands context and synthesizes information but also helps users streamline their workflows, giving them more time to focus on impactful work and foster meaningful connections with team members.

One standout feature within Zoom Meetings is Ask AI Companion Questions. This tool enables users to access a convenient side panel during a Zoom meeting, providing real-time support and context-specific assistance. Here are just a few of the many valuable applications this feature offers to the education sector:

For Educators:
1. Use the Zoom AI Companion to stay updated on ongoing discussions.
2. Instantly create study guides highlighting key topics directly from meeting transcripts.
3. Generate quizzes with answer keys based on lecture content to reinforce learning.
4. Plan for upcoming lectures by gathering relevant information and insights.
5. Develop a list of engaging questions, interactive games, or storytelling prompts to enhance student participation.

For Students:
1. Catch up on or summarize the lecture at any point to stay engaged.
2. Extract anecdotes shared during the discussion to deepen understanding.
3. Get quick definitions for acronyms or jargon used throughout the lecture.

With AI Companion 2.0, users have access to a versatile personal assistant, making it easier to navigate both work and study environments effectively. By automating tasks and offering tailored support, AI Companion empowers users to maximize their productivity and focus on what matters most.


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